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Customer Service Office Assistant

Location:
Buena Park, CA
Posted:
October 29, 2018

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Resume:

Injae Baik

**** ***** ***** *** #**, Buena Park, CA 90620

562-***-**** / ac7jae@r.postjobfree.com

EDUCATION

University of California Irvine - Bachelors of Sociology (Minor: Informatics) 2014 - 2017

Cerritos College – Norwalk, CA - Associates of Computer Engineering 2010 - 2014

- Relevant Coursework: Introduction to Software Engineering, Computer Organization, Intermediate Programming, Research Methods, Media Writing, Cultural Research in Social Behavior, capitalist modernity and role of economic sociology

WORK EXPERIENCE

Smartcard Processing, Inc. Anaheim CA: Office Administrator 6/2013 ~ 7/2014

- Fixed and renewed merchant’s card machines/cash register if they had problems with operation

- Reviewed client’s card fee and tax document by handling tax forms through SPSS and Excel

- Conducted research on to multiple U.S tax laws to assist with strategic planning recommendations for clients Hive-city, Inc. Cerritos CA: Data Entry / Web Administrator 6/2012 ~ 8/2012

- Collaborated with development teams to discuss, analyze, or resolve user interface issues

- Upload and edited merchant products information for exporting and exhibited in company website

- Created publications to promote company to potential clients DVDASIAN, Inc. Santa Fe Springs CA: Office Assistant 4/2011 ~ 5/2012

- Ensured website functionality and performed new content updates

- Utilized problem-solving and management skills to solve customer issue

- Managed all customer service activities for international clients SPECIAL ACTIVITIES

Furrever Grateful Rescue (Animal Shelter), Santa Fe Springs, CA 5/2011 ~ 4/2012

- Visited shelter and spent hours weekly to take care with cleaning

- Handled sick and injured animals and decomposing animal carcasses in a safe and humane manner

- Drove assigned stray animals to pet hospital for spaying and neutering Survey and Research, Irvine CA 3/2016 ~ 6/2016

- Conducted an independent research project involving analysis of working mom issues that what factors impact people to agree with their decision or why people disagree with it SUPPLEMENTARY SPECIALIZED SKILLS

- Power user of Word, Access, Excel, Photoshop, and Balsamiq Mockups, VideoPad Video Editor

- Quick-Learner in Programming Language: Python, HTML, SQL, etc.

- A detail oriented, deeply collaborative with excellent organizational and time management skills

- Proficiency in research methodology and interpersonal communication skills.

- Bilingual in English and Korean



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