QQ UU AA LL II FF II CC AA TT II OO NN SS PP RR OO FF II LL EE Multifaceted and self-motivated individual, offering hands-on experience in customer service, sales, cold calling, customer retention, and business development. Recognized for strong dedication to provide first-rate services while working effectively with various individuals across all levels of the organization. Adept at meeting client needs, driving innovative strategies, and surpassing company expectations. Equipped with well-defined communication, analytical, problem-solving, and multitasking skills. Technically proficient with the Microsoft Office Suite and Microsoft Dynamics CRM. CC OO RR EE CC OO MM PP EE TT EE NN CC II EE SS
CClliieenntt PPrroossppeeccttiinngg aanndd PPaarrttiicciippaattiioonn PPrroocceessss IImmpprroovveemmeenntt CCrroossss--ffuunnccttiioonnaall CCoollllaabboorraattiioonn SSoocciiaall MMeeddiiaa PPllaattffoorrmmss SSttrraatteeggiicc PPllaannnniinngg aanndd IImmpplleemmeennttaattiioonn LLeeaaddeerrsshhiipp aanndd TTeeaamm BBuuiillddiinngg PPrrooggrraamm DDeevveellooppmmeenntt RR EE LL EE VV AA NN TT EE XX PP EE RR II EE NN CC EE IINNTTEERRNNAATTIIOONNAALL CCOOAACCHHIINNGG SSEERRVVIICCEESS –– PPOORRTT SSTT.. LLUUCCIIEE,, FFLL Social Media Advisor Customer Service 2018–Present
Render support in increasing customer satisfaction through interaction during and after sales.
Demonstrate in-depth knowledge of products and needs of clients with customer retention.
Make use of WhatsApp in communicating with customers.
Develop highly creative digital content within the social media platforms.
Monitor deliverables for partners in the digital channels while providing detailed reports. CCLLUUBB MMEEDD AACCAADDEEMMIIEESS –– PPOORRTT SSTT.. LLUUCCIIEE,, FFLL Regional Sales Manager, North America 2016–2017
Assumed accountability in prospecting students through daily phone calls, email, and other outreach strategies.
Monitored leads, opportunities, pipeline, and sales; arranged scheduled for follow-ups; and kept notes for every customer through Microsoft Dynamics Customer Relationship Management (CRM).
Effectively maintained business pipeline of prospective and enrolled business.
Took charge of the enrollment process lifecycle for sports programs while acting as point of contact throughout the process.
Imparted knowledge to customers regarding terminology, features, and benefits of sports programs.
Determined new opportunities for business development to boost number of sports program enrollment.
Identified customer needs and expectations and provided recommendations to boost customer’s experience.
Exhibited time management skills to meet personal and company objectives.
Guaranteed client engagement from sales to sports program by cultivating close relationship with related departments
Successfully maintained high customer retention through follow-ups and constant monitoring with coaches and school teachers.
OO TT HH EE RR EE XX PP EE RR II EE NN CC EE
MMIINNGG WWUU MMAARRTTIIAALL AARRTTSS AACCAADDEEMMYY –– LLAAKKEEWWOOOODD RRAANNCCHH,, FFLL Head of Operations Head Coach and Instructor 2007–2016 IIMMGG AACCAADDEEMMIIEESS –– BBRRAADDEENNTTOONN,, FFLL Tennis Professional Instructor 2007–2016
EE DD UU CC AA TT II OO NN
Bachelor of Science in Psychology University of South Florida Tampa, FL AA CC TT II VV II TT II EE SS
FCS Kali – Level 3/Manasota Group Leader Jeet June do Progressive Fighting Systems - Phase 1 Instructor Ming Wu Martial Arts - 4th dan Hwarangdo - 1st dan Brazilian Jiujitsu - Blue Belt