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Customer Service Data Entry Billing Specialist Invoices Accounting

Spring, TX
October 30, 2018

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Seeking a company to start my career with and to secure a position with company that will supply me with necessary knowledge and that will utilize my educational foundation and business experience to grow and succeed.


University of St. Thomas

Major: Master of Science in Finance, Dec. 2015- Currently Enrolled GPA: 3.20

Columbia College Chicago

Major: Bachelor of Arts, December 2012 GPA: 3.19

Volunteer Experience

The Houston Food Bank [04/2018-Present]

Houston, TX

I had so much time on my hands, while being laid off I thought it would be good to give back to the community and I signed up for any available shifts that the Houston Food Bank needed me to from food packing to food prep and to serving the Houston Area community as needed.


AD Results Media, LLC.-Billing Specialist [12/2016-03/2018]

Houston, TX

Achieved accurate, and timely, invoicing of all service calls.

Coordinated all service credits and re-bill activity.

Liaison between account executives and customers, investigates, identifies billing variances;

resolves customer queries and submits adjustments.

Set up and manage EFT payments for all vendors.

Generate orders from the Buyers to get final approval from Vendors for our records.

Create and manage station and podcast information for accounting department.

Build relationships through exceptional customer service.

Assist with Aging repot on all outstanding vendors with open discrepancies.

Create new vendor profiles based on submitted information from Media Buyers.

Manage billing projects, rate increases and special billing requirements.

Answer all inquiries from vendors in regard to credits, orders and payments.

InvesTex Credit Union-Records Operations Specialist [03/2006-11/2016]

Houston, TX

Responsible for maintaining the exception report and lien perfection list for all 7 Branches.

Manage all the company’s records accurately following banking and federal regulations; while maintaining sensitive and confidential information.

Work Closely with VP’s, Managers, Member Service Rep’s and Members to the Credit Union.

Review investigate and document subpoena request

Coordinate retrieval and pick up of record request from off-site facility

Responsible for ensuring that customers are receiving superior customer service when they called the Credit Union. This includes meeting and exceeding customer expectations and determining adequate coverage at all time goals to service all incoming calls.

Utilized effective communications and influencing skills to determine reasons for delinquency and to arrange for proper payment scheduling.

Implemented ideas to raise associate morale through recognition notices, comments and team building exercises.

Performed fraud monitoring and prevention activities on cards and merchant’s portfolio.

Performing daily and periodically review of fraud reports in order to manage overall risk.

Reconcile G/L(s), Credit Cards and member’s credit card points.

Accept payment from Vendors and Customers over the phone or through mail

Managed merger data and make sure it gets properly placed onto the system based on the board approved retention report.

Assist in documentation support and preparation for auditors that include financial statements and any other documentation requested.

Entered customer data on company computers accurately and completely.

Key Achievements:

Worked very closely with VP of Operations and defining the Records Department for the Credit Union; insuring that all 35,000 Members folders were purged and went through retention report to follow federal guidelines to image data onto system or to shred to clear out room in the Records Vault and/or system server. Saving the Credit Union an estimated quote of $380,000.

Freelance Production Coordinator [11/2012- 12/2015]

Chicago, IL

Worked with 2DS Productions, Netflix, Fox and Viacom

Handle and Prep IL and CA Tax Credit for film production for the lawyers to file.

Reconcile all Debit Card reports & Petty Cash reports

Researched and resolved escalated issues to their completion.

Responsible for Daily Production Reports and Check Request

Handled all payroll for Non-Union/Union Cast and Crew

Handle all vendors’ request and inquires.

Maintained all Purchase Orders with the production.

Prep spending reports for producing staff

Oversaw administrated task such as employment contracts, insurance and permits.

Facilitated any media coverage the production needed.

Negotiated Locations agreements and arranged housing, catering, venues needed, Cast and Crew Hires and transportation.

Create Daily Production Reports and ensured that all departments made their scheduled deadlines and goals.

Key Achievements:

Was able to save the production budget by obtaining venders such as La Croix, PepsiCo, Izzie, Netflix, Google and more for product placement and maintain relationships with and helped save on several productions as well (usually in the range of $40,000-$60,000)

Skills & Software Knowledge

Attention to detail and accuracy, Deadline-Oriented, Good Research Skills, Knowledge in following software: iOS, MS Word, MS Excel, MS PowerPoint, MS Outlook, Showbiz, Movie Magic Budgeting & Scheduling, Oracle, SAP system, good communication skills, Correlation technology, SBMS, SAGE and Progress system

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