Rocco Pulsone

* ********* ***

Cherry Hill, NJ **002

856-***-****

ac7j4k@r.postjobfree.com

Summary: A position utilizing my present Information Technology skills

Experience: STARS APPRAISAL Mt. Laurel, NJ

Technical Support Specialist 2016 to Present

Contributed to company success by maintaining the IT Help Desk and provide hands on assistance with a variety of IT issues and needs.

Was selected to Provide on-site network management and support for internal and external users

I am responsible for analyzing, troubleshooting and resolving IT Support requests using Remedy and Dell Opas Ticket software.

Maintain inventory for all IT devices.

Assists senior staff with network and server implementation and troubleshooting.

Strong technical and problem-solving skills.

Selected to work independently in a team environment and assist teammates as needed.

Perform monthly inspections on outside generator to confirm no downtime in case of an outage.

PHH Mortgage Mt. Laurel, NJ

Field Service Engineer 2013 to 2016

Selected to perform problem detection and solving, fixing and installing software and hardware, and maintaining the company network.

Refurbished laptops, desk stations, test stations, and various computer components.

Performed troubleshooting and repairs on HP and Dell laptops and desktops.

Use SCCM on a daily basis for asset tracking to close P2 and P3.

Proficient using Remedy ticketing system.

Cooper Hospital Camden, NJ

Field Service Engineer 2010 to 2013

Responsible for Using Remedy ticketing system to resolve all helpdesk issues.

Analyzed equipment performance records in order to determine the need for repair and replacement.

Planned, coordinated, and implemented network security measures in order to protect laptops and desktops.

ReadyPac Produce Florence, NJ

Desktop Support Specialist 2004 to 2010

Planned, coordinated, and implemented network security measures in order to protect data, software, and hardware.

Coordinated with vendors and with company personnel in order to facilitate purchases.

Performed data backups and disaster recovery operations.

Education: Infotech, Inc Mt. Laurel, NJ

Certificates 2012

Received Microsoft Approved course certificates in:

Deploying Windows 7

Installing and Troubleshooting Windows 7

Networking essentials.

References: Available upon request

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