Customer Service Manager
Resume:
TERESA LAU
Neptune Beach, Fl ***66
**********@*****.***
OBJECTIVE
Seeking a challenging position which will allow me to work using the knowledge I’ve acquired working directly with the public.
HIGHLIGHTS
Team Player Dependable and reliable
Excellent Communication Skills Positive attitude
Detail oriented Great work ethic
Proven ability to work well with people of different backgrounds
Safety trained certified (Tips and Food Handler card)
Neat clean professional appearance
Friendly and Outgoing
WORK EXPERIENCE
The Homestead Restaurant Server May 2018 -Present
Jacksonville Beach, FL 32250
Take food and drink orders correctly and delivers food and drinks in a timely manner with a smile. Handles cash and credit card transactions and gives my guests a great dining experience.
Sawgrass Marriott Resort November 2015-May 2018
Banquet Server and Bartender
Ponte Vedra Beach, FL 32082
Ensured the bar was well stocked with everything necessary to operate a bar during a banquet. Prepared drinks in a timely manner. Checked ID’s to make sure guests were of age to drink. Broke down the bar, restocked and took inventory. When server I assisted setting up room and buffet and made sure guests had a great experience
The Café at ADT Jacksonville, FL May 2014-December 2015
Manager
Opened and closed café. Took care of employees of ADT with customer satisfaction for breakfast and lunch. Took inventory and restocked café daily. Handled credit card and cash transactions and made deposits daily.
Courtyard Marriott Jacksonville Beach, FL 32250 March 2013-May 2015
Breakfast Server and Banquet Server
Took care of guests during breakfast, banquets and set up and handled the meetings for companies staying at the hotel with quality service
and a friendly attitude. Resolved customer complaints and made sure that they
had a great experience.
Hilton Garden Inn and Suites Ponte Vedra Beach, FL 32082 March 2011-March 2013
Breakfast Server and Banquet Server
Set up all food and drinks on the buffet. Made sure all guests had what they needed with genuine hospitality while establishing a rapport with them, Broke everything down and cleaned and reset for next day.
Executive Food Service Jacksonville, FL October 2008-May 2015
Banquet Captain, Server and Bartender
In charge of making sure banquets and meetings were set and ready in time.
Resolved any guest complaints and requests. Made sure all employees were
ready to work and did a great job. Made sure that all guests had my
personalized attention.
Hospitality Staff Jacksonville, FL May 2007 – June 2009
Banquet Bartender and Server
Customer satisfaction and quality service using customer service skills. A
friendly attitude and smiling face at all times even when working under
pressure. Resolved guest complaints and requests using good
communication skills, both verbal and written.
Beaches Leader Newspaper Jacksonville Beach, FL October 2007-May 2008
Customer Service – Mailroom
Got the newspaper ready for delivery. Reports for newspaper statistics.
Embassy Suites Jacksonville, FL May 2000 – June 2003
Banquet Bartender and Server
Assisted in setting up and breaking down the room or bar for a banquet, Served guests with a friendly smile and attitude Worked as a team to ensure the banquet was a success.
Sea Turtle Inn Atlantic Beach, FL December1991-May 2000
Banquet Bartender and Server
This was my first job in banquet serving and bartending. I was trained here and well versed in mixing drinks and serving, This was where I decided that the hospitality industry was where I wanted to be working.
EDUCATION
High School Diploma
Florida Community College 1 Year
References available upon request.
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