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Customer Service Manager

Location:
Atlantic Beach, FL
Posted:
October 30, 2018

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Resume:

TERESA LAU

*** ******* **.

Neptune Beach, Fl ***66

904-***-****

ac7j4f@r.postjobfree.com

OBJECTIVE

Seeking a challenging position which will allow me to work using the knowledge I’ve acquired working directly with the public.

HIGHLIGHTS

Team Player Dependable and reliable

Excellent Communication Skills Positive attitude

Detail oriented Great work ethic

Proven ability to work well with people of different backgrounds

Safety trained certified (Tips and Food Handler card)

Neat clean professional appearance

Friendly and Outgoing

WORK EXPERIENCE

The Homestead Restaurant Server May 2018 -Present

Jacksonville Beach, FL 32250

Take food and drink orders correctly and delivers food and drinks in a timely manner with a smile. Handles cash and credit card transactions and gives my guests a great dining experience.

Sawgrass Marriott Resort November 2015-May 2018

Banquet Server and Bartender

Ponte Vedra Beach, FL 32082

Ensured the bar was well stocked with everything necessary to operate a bar during a banquet. Prepared drinks in a timely manner. Checked ID’s to make sure guests were of age to drink. Broke down the bar, restocked and took inventory. When server I assisted setting up room and buffet and made sure guests had a great experience

The Café at ADT Jacksonville, FL May 2014-December 2015

Manager

Opened and closed café. Took care of employees of ADT with customer satisfaction for breakfast and lunch. Took inventory and restocked café daily. Handled credit card and cash transactions and made deposits daily.

Courtyard Marriott Jacksonville Beach, FL 32250 March 2013-May 2015

Breakfast Server and Banquet Server

Took care of guests during breakfast, banquets and set up and handled the meetings for companies staying at the hotel with quality service

and a friendly attitude. Resolved customer complaints and made sure that they

had a great experience.

Hilton Garden Inn and Suites Ponte Vedra Beach, FL 32082 March 2011-March 2013

Breakfast Server and Banquet Server

Set up all food and drinks on the buffet. Made sure all guests had what they needed with genuine hospitality while establishing a rapport with them, Broke everything down and cleaned and reset for next day.

Executive Food Service Jacksonville, FL October 2008-May 2015

Banquet Captain, Server and Bartender

In charge of making sure banquets and meetings were set and ready in time.

Resolved any guest complaints and requests. Made sure all employees were

ready to work and did a great job. Made sure that all guests had my

personalized attention.

Hospitality Staff Jacksonville, FL May 2007 – June 2009

Banquet Bartender and Server

Customer satisfaction and quality service using customer service skills. A

friendly attitude and smiling face at all times even when working under

pressure. Resolved guest complaints and requests using good

communication skills, both verbal and written.

Beaches Leader Newspaper Jacksonville Beach, FL October 2007-May 2008

Customer Service – Mailroom

Got the newspaper ready for delivery. Reports for newspaper statistics.

Embassy Suites Jacksonville, FL May 2000 – June 2003

Banquet Bartender and Server

Assisted in setting up and breaking down the room or bar for a banquet, Served guests with a friendly smile and attitude Worked as a team to ensure the banquet was a success.

Sea Turtle Inn Atlantic Beach, FL December1991-May 2000

Banquet Bartender and Server

This was my first job in banquet serving and bartending. I was trained here and well versed in mixing drinks and serving, This was where I decided that the hospitality industry was where I wanted to be working.

EDUCATION

High School Diploma

Florida Community College 1 Year

References available upon request.



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