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Customer Service Executive Assistant

Alexandria, VA
October 30, 2018

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LaShonna Easley


OBJECTIVE:To obtain a position in a progressive, well-paced, professional environment, where I can exceed the needs of the company and play a tangible role in achieving company goals. TECHNICAL PROFICIENCY:

Operating Systems/Software: Mac OS, Windows XP, Windows 7, Microsoft Word, Excel, QuickBooks, PowerPoint, Adobe Photoshop, WordPerfect, Google Chrome, Internet Explorer, Practice fusion, EMR, CMIS,


Medical transcriptionist

Bronze Foot (part time)July 2018-Present

● Assist the Dr with patients information

● Take patients blood pressure

● Document all notes for Doctor at the time of appointments

● Transcribe all documents that are needed for insurance approval Customer Service Rep

Lincare September 2017-July 2018

● Collect payment for patients co-pays

● Responsibilities include insurance verifications and obtained pre authorization

● Answer multi-line phone systems

● Contact and schedule patients appointments

● Maintain DME requirements with insurance

● Maintain confidential documents and communication with various companies in regards to business information

● Maintaining all records as well as HIPAA guidelines

● Medical billing

Executive Assistant

Euclid Systems Corp April 2017-September 2017

● Performs administrative duties for executive management

● Responsibilities include screening calls; managing calendars; making travel arrangements, meeting and event arrangements; preparing reports and financial data

● Support staff; and customer relations.

● Utilization of computer and Internet research skills, flexibility, excellent interpersonal skills, project coordination experience,

● Work with all levels of internal management and staff, outside clients and vendors.

● Maintain confidential documents and communication with various companies in regards to business information

● Maintaining all HR files and new employee orientation

● Do bi-weekly payroll hours for both manufacturing and office staff Customer Service Representative

National Recreation & Park Association September, 2016 -March 2017

● Resolve customer complaints via phone, email, mail, or social media

● Use telephones to reach out to customers and verify account information

● Greet customers warmly and ascertain problem or reason for calling

● Assist with placement of orders, refunds, or exchanges. Member Service Representative (temp)

Northwest Federal Credit Union June 2016-August 2016

● Responsible for the delivery of exceptional member service through the branch assigned.

● Provide members and prospective members a full range of products and services offered by performing teller transactions, member service and lending duties.

● Professionally display a unique opportunity to establish relationships and build rapport with our membership.

● Interpret and resolve basic account discrepancies, make on-the-spot decisions regarding member transactions, while maintaining NWFCU’s policies and procedures. Customer Service Representative

Kolb Electric Washington, DC March 2015-June 2016

● Professionally receive and direct calls for both internal and external clients.

● Process all follow up calls for electrical service provided in a timely manner to insure client is satisfied or have any additional questions.

● Effectively organize files for dispatch on service orders for efficient production.

● Provide assistance to all office personnel and other departmental staff.

● Accurately receive and process payments for invoices, completed work orders, and proposals Hospitality Concierge (temp)

Hirestrategy December 2014-March 2015

● Professionally welcome and greet as well as receive and direct calls for all clients both internal and external.

● Act as a point of reference for clients requesting assistance or information.

● Place follow up calls to help provide an overall satisfactory experience.

● Maintained valuable relationships with a variety of vendors and office personnel.

● Organize and file office documents for immediate access or confidentiality safe keep. Office Manager (temp)

Beacon Hill Staffing July 2014-December 2014

● Provided administrative support to SVP, VP, and Executive Assistant such as answering incoming phone calls, sending emails, coding and billing invoices.

● Maintained supply orders and company inventory by distributing pantry, copy room, equipment and office supplies inventory as well as FedEx and UPS pickups and drop offs.

● Provided general support to all staff in Reston, VA and our DC location.

● Followed up with contact support to all AALU members for updated information to membership profiles.

● Maintained a clean office space and lobby area.

Receptionist/Security officer

G4S Secure Solutions July 2011-July 2016

● Greeted incoming visitors and log them into the various computer systems. Answered multi-line phone calls and dispatch them to proper clients.

● Provided security at headquarters by checking inbound and outbound vehicles.

● Provided assistance to the CEO's, VP's, and Executives at Altria.

● Monitored security cameras and report suspicious activities.

● Reviewed and responded to emails from employees and contractors. Deputy Sheriff

Richmond City Sheriff's Office June 2009-May 2011

● Supervising and monitoring the daily activities of inmates to include security within housing units, inmate visits, booking/processing, program activities, food service, recreation and general work assignments;

● Managing inmate behavior and using appropriate force as necessary.

● Supervising inmates assigned to Inmate Work Programs.

● Receiving and screening the public seeking admittance to the facility; and

● Processing inmates' personal property and money.

● Maintains complete and accurate records and prepares clear and concise reports.

● Monitors offenders' performance of community service projects to assure the quality of work performed and the whereabouts of offenders.

● Searches offenders and grounds for contraband.


FEMA Emergency Management Institute: Certified in Workplace Violence Awareness & Active Shooter Virginia Commonwealth University, August 2004-May 2009 Bachelors of Science in Criminal Justice

Halifax County High School August 2000-May 2004

Advanced Diploma

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