MILICA ZIZIC

Address: Serbia – Nish

Mobile Number: +974********

Email Address: ac7j44@r.postjobfree.com

Objective

Aiming to work in a company with big challenges and responsibilities in order to enhance my experience and improve business in the company.

Present Experience:

October 2017 – September 2018 Restaurant Manager – Eau de Rose restaurant

Nov 2016 – August 2017 Restaurant Supervisor – Gahwetna restaurant – Palma Hospitality, Aura Retail Company

Establishment Name: Mokarabia Café / Sazeli / La Casa Restaurant – Palma Hospitality, Aura Retail Company

Previous Experiences:

Establishment Name: Hotel Avala / Restaurant Porto – Montenegro

Position: Assistant Restaurant Manager

Date: 2015 – 2016

Establishment Name: Restaurant Pleasure - Serbia

Position: Restaurant Supervisor

Date: 2013 – 2015

Establishment Name: Restaurant Pleasure – Serbia

Position: Head Waiter

Date: 2012 – 2013

Establish Name: Restaurant Pleasure - Serbia

Position: Waitress

Date: 2011 – 2012

Summary of Duties:

Manage dining area and the dining staffs, service standards, high quality of service, and dining conflict resolution

Provide assistance to the Restaurant Supervisor in maintaining and update operating manual for the restaurant

Take the daily inventory of the food supplies and guests supplies to ensure availability at all times

Prepare and submit the breakage and loss report for operating equipment

On a daily basis, make sure that the staffs adhere to the restaurant regulations, and the policies and procedures in the dining area including but not limited to health and safety practices, grooming protocols, quality dining service, hygiene and sanitary practices

Provide assistance and support to the staff during peak hours in order to fulfill the requests of the guests

Communicate with others staffs and other departments regarding updates or changes in the dining operations on a daily basis

Be well-informed of sale techniques, promotions, novelties, and changes in the sales program evert time and oversee the implementations all the time

Ensure the efficient and courteous service of all dining staff, and make sure that standards are met on a daily basis

Great guests warmly

Give a brief idea to the customers about how we are going to help

Keep always an eye contact

Never let them feel that you forget them

Check back to ensure guests satisfaction

Anticipate guest’s needs

Read the guest see if he is happy or unhappy if you find the guest is unhappy, turn the negative to positive one

Monitoring the schedule

Answer on restaurant phone calls

Personal Attributes and Skills

-Sound work ethics

-Possess cultural awareness and sensitivity

-Flexibility to respond to a range of different work situation

-Ability to work under pressure-pro-active-accommodating

-Pro-active

-Accommodating

-Hardworking

-Confident

-Composed

-Creative

-Articulate

-Sociable & Friendly

-Resourceful

-Approachable

Technical Skill

Program: Microsoft Office, Emails

Program Level: Expert

Education

Faculty of Philosophy department for Communication & Public relations, Serbia

High school “9. Maj” Serbia 2008 – 2012

Elementary school “Cegar” Serbia 2000 - 2008

Languages

Serbian - Mother Language

English - Excellent Spoken & Written

Spanish – Beginner

Arabic - Beginner

Personal Data

Date of Birth: 24/5/1993

Marital status: Single

Nationality: Serbian

References

Immediately available

Contact this candidate