Restaurant manager
Resume:
MILICA ZIZIC
Address: Serbia – Nish
Mobile Number: +974********
Email Address: ************@*****.***
Objective
Aiming to work in a company with big challenges and responsibilities in order to enhance my experience and improve business in the company.
Present Experience:
October 2017 – September 2018 Restaurant Manager – Eau de Rose restaurant
Nov 2016 – August 2017 Restaurant Supervisor – Gahwetna restaurant – Palma Hospitality, Aura Retail Company
Establishment Name: Mokarabia Café / Sazeli / La Casa Restaurant – Palma Hospitality, Aura Retail Company
Previous Experiences:
Establishment Name: Hotel Avala / Restaurant Porto – Montenegro
Position: Assistant Restaurant Manager
Date: 2015 – 2016
Establishment Name: Restaurant Pleasure - Serbia
Position: Restaurant Supervisor
Date: 2013 – 2015
Establishment Name: Restaurant Pleasure – Serbia
Position: Head Waiter
Date: 2012 – 2013
Establish Name: Restaurant Pleasure - Serbia
Position: Waitress
Date: 2011 – 2012
Summary of Duties:
Manage dining area and the dining staffs, service standards, high quality of service, and dining conflict resolution
Provide assistance to the Restaurant Supervisor in maintaining and update operating manual for the restaurant
Take the daily inventory of the food supplies and guests supplies to ensure availability at all times
Prepare and submit the breakage and loss report for operating equipment
On a daily basis, make sure that the staffs adhere to the restaurant regulations, and the policies and procedures in the dining area including but not limited to health and safety practices, grooming protocols, quality dining service, hygiene and sanitary practices
Provide assistance and support to the staff during peak hours in order to fulfill the requests of the guests
Communicate with others staffs and other departments regarding updates or changes in the dining operations on a daily basis
Be well-informed of sale techniques, promotions, novelties, and changes in the sales program evert time and oversee the implementations all the time
Ensure the efficient and courteous service of all dining staff, and make sure that standards are met on a daily basis
Great guests warmly
Give a brief idea to the customers about how we are going to help
Keep always an eye contact
Never let them feel that you forget them
Check back to ensure guests satisfaction
Anticipate guest’s needs
Read the guest see if he is happy or unhappy if you find the guest is unhappy, turn the negative to positive one
Monitoring the schedule
Answer on restaurant phone calls
Personal Attributes and Skills
-Sound work ethics
-Possess cultural awareness and sensitivity
-Flexibility to respond to a range of different work situation
-Ability to work under pressure-pro-active-accommodating
-Pro-active
-Accommodating
-Hardworking
-Confident
-Composed
-Creative
-Articulate
-Sociable & Friendly
-Resourceful
-Approachable
Technical Skill
Program: Microsoft Office, Emails
Program Level: Expert
Education
Faculty of Philosophy department for Communication & Public relations, Serbia
High school “9. Maj” Serbia 2008 – 2012
Elementary school “Cegar” Serbia 2000 - 2008
Languages
Serbian - Mother Language
English - Excellent Spoken & Written
Spanish – Beginner
Arabic - Beginner
Personal Data
Date of Birth: 24/5/1993
Marital status: Single
Nationality: Serbian
References
Immediately available
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