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Administrative Assistant Training

Murfreesboro, TN
October 30, 2018

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Raven R. lewis

Greater Nashville Tennessee 615-***-****

Healthcare accounts receivable Team Leader

Innovative Training Developer Establish Value-Driven Teams Increase Competency and Compliance

Collaborative problem solver in implementing ongoing process improvement and efficiencies. Highly competent in identifying key performance issues. Recognized for ability to develop and maintain team of individuals in unraveling complex issues. Adept at ensuring compliance of policies and procedures in producing desired results. Proficient in creating training, coaching, and mentoring programs that promote an inclusive learning environment. Enthusiastic and analytical in communicating extensive information across organizational lines. Strong initiative to provide quality services and an unwavering commitment to the long-term success of business practices.

Expertise in:

Strategy Development

Communication Public Speaking


Compliance- FDCPA/CFPB

Service Leadership

Innovative Development

Vendor Relations

Training Mentoring

Technical Skills

Microsoft Office Accurint Passport Access Skype for Business WebEx Prezi

FACs / Ontario Taleo UltiPro/EDD MEDHOST Kronos /Timekeeping SharePoint

Professional Experience


Self-Pay Manager 2014 - 2018

Sustained strong teams of 15-20 collection specialists in resolving account receivables through extensive researching, training, and compliance in a call center environment. Developed and spearheaded training, resulting in over $6.3M of annual revenue collected. Motivated team members for advancement positions, continuing education programs, and industry-specific recognition maintaining company vision of quality healthcare billing and collection services.

Successfully motivated and collaborated with team members to develop new business strategies resulting in significant revenue of over $1.5M collected per quarter.

Kept team members on task by generating daily, quarterly, monthly, and annual performance spreadsheets and reviews.

Delivered incremental growth average of 30% from previous months by applying service management skills to identifying process gap and corrective action.

Communicated compliance and quality assurance changes effectively to team members in meeting industry directives resulting in fewer non-compliant reviews per year.

Served as member of the Employee Process Improvement Committee (EPIC) dedicated to empowering team members to contribute meaningful feedback in making process changes that directly affect their ability to perform.

Implemented ongoing employee engagement programs in recognizing employees for their commitment to the organization’s mission statement, and core values resulting in a greater commitment to services provided.

Strengthened company values by maintaining strong interpersonal relationships with hospital and corporate personnel, Shared Service Centers, as well as client vendors.


Administrative Assistant 2014 - 2016

Created presentations, memos, and reports by collecting and analyzing information. Arranged, and managed meetings and conference calls building strong report through clear communication. Managed domestic and international calendar scheduling, travel coordination, and reconciliation of expense reports in increasing customer and client satisfaction.

Supported multiple project teams, working with project managers and other consultants, with calendar scheduling, travel coordination, and streamlining communication efforts.

Assisted with client activities, accounting duties, and vendor relationships, facilitating stronger interpersonal relationships.

Minimized operational issues, providing communication coverage during staff shortages with seamless adaptability.

Maintained client contact database, updating data, eliminating duplications, and addressing technology issues, bringing about higher level of productivity.

Managed document production, and minimizing problems, identifying operations flows and gaps for client needs.

Raven R. Lewis Page Two


Small Balance Supervisor 2012 - 2014

Recruited, interviewed, and hired prospects that met the needs and value of the company. Trained new hires on use of integrated systems. Assisted in the negation and resolution of account receivables though means of settlement, insurance, and litigation in exceeding the monthly goals set for the collection staff.

Coached and trained specialists in collecting past due account receivables for over 100 acute care hospitals in 22 states resulting in over $1M in new revenue within the first year of employment.

Evaluated and distributed daily performance goals and staff accomplishments, resulting in 15 out of 15 specialist meeting company expectations.

Developed and executed ongoing training, preserving accounts and staying current with established industry standards.

Resolved technical applications and installation issues, ensuring resources met the needs of required performance.

Cultivated positive team environment of diversity and healthy competition through the development of inclusive employee engagement.

Additional Relevant Experience

ACCOUNT SERVICES, INC., Brentwood, TN, Self-Pay Collection Specialist

Negotiated medical debt resolutions between customers and our clients.


Coursework, Bachelor of Arts (BA), Management and Human Relations, Trevecca Nazarene University, Nashville, TN

Projected Graduation 2020

Coursework, Associate of Science (AS), Business Management, Trevecca Nazarene University, Nashville, TN

Projected Graduation 2019

Professional Development

Leadership Development Training 8-month Course

Conflict Management Personal Accountability The Question Behind the Question

Awards and Recognitions

Collector of the Year 2008


100 Black Men of Middle TN Mentoring & Holiday Program Assistant

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