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Customer Service Program Manager

Tacoma, WA
October 30, 2018

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Tricia Shive

**** ********* *** *. ******, WA ***66 – 253-***-****–

Objective Work closely with a team in a fast-paced organization. Manage activities and build relationships with clients; providing them with a prodigious first impression. Be an organization guru, while working closely with the team and clients. Ability to work in a fast paced, quickly changing environment.

Experience Recruiting Coordinator

Amazon, Seattle, WA

March 2010 – February 2015, August 2015 – December 2017

•Scheduled interviews and phone screens, working directly with candidates, Hiring Managers, technical and non-technical recruiters

•Recognized opportunities for improving candidate experience and scheduling efficiency

•Provided follow-up correspondence to candidates on recruiting status via phone and email

•Arranged travel for candidates visiting onsite

•Managed multiple tasks and action items to ensure appropriate and timely action on deliverables

•Effectively implemented, managed, and prioritized a high-volume workload

•Owned logistics from beginning to end of international and domestic recruiting events

•Worked closely with multiple executive level employees on projects and recruitment events

Program Manager

Amazon, Seattle, WA

February 2015 - August 2015

•Implemented new procedures and programs in support of the recruiting and business team

•Led the creation of reports for senior leadership

•Assessed/identified potential bottlenecks in each project/program process

•Established goals and milestones as per the desired results to be generated by the project

•Ensured that all programs were executed within established time period and complied with the defined standards

Human Resource Assistant

ABM Security Services, Seattle, WA

August 2008 - February 2010

• Interviewed applicants to obtain and verify information used to screen and assess them

• Directed the new hire orientation trainings

• Answered questions regarding eligibility, salary, and any pertinent information

• Recorded data for employees, including information such as addresses, pay raises, performance reports, and termination

• Assembled invoices to be completed for payment

• Calculated, post business transactions, processed invoices, and verified financial data for use in maintaining accounts payable records

• Inputted employee hours for every pay cycle

Education Bachelor of Science

Arizona State University, Tempe, AZ May 2008

Skills & Abilities • 7 years of recruiting coordinator experience

• 2 years of program management experience

• 6 years of event planning for domestic and international hiring events

• Have strong relationships with recruiting and business side to ensure needs are met

• Profound ability to deliver excellent customer service

• Superb customer focus, attention to detail, and organizational skills

• Strong communicator skills (verbal and written)

• Organizational ability and multi-tasking skills

• “People person” and a team player

• Willingness to roll up my sleeves and whatever is necessary to meet team goals

• High level of computer skills with Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint

References Upon Request

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