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Desktop Support Specialist

New Port Richey, FL, 34654
October 30, 2018

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**/**-**/** (Contract) Conmed Corporation, Desktop Support Specialist, Largo, FL

Desktop Support Specialist supporting 4 buildings including remote support around the US and abroad using Skype, WebEx and RDC. Ran trouble tickets, imaged desktop and laptop computers, migrate data, installed peripherals, installed software, upgraded computers. Ordered hardware and software. Supported Windows XP/7/10, Office 2010/2013/Office 365. Sophos Encryption. Dell laptops and desktops and Microsoft Surface.

11/16-05/17 (Contract) McKesson/PHCA, Desktop Systems Specialist, Oldsmar, FL

Desktop Systems Specialist supporting the CBO and 12 surrounding sites in the Tampa Bay area for McKesson and Pediatric Health Care Alliance. Provided Desktop Support, ran trouble tickets, installed printers, mapped drives, image computers, migrate data on computers, setup new computers and peripherals, Image and Install Wyse Devices. Supported Windows 7, Office 2013, Office 365, Wyse Devices, Lenovo Laptops, Mac Support and Dell Desktops/Laptops. Utilized Footprints Ticketing System.

05/15-06/16 (Contract) Energy Future Holdings, Desktop/Network Support, Austin, TX

Desktop/Network Support Tech supporting 5 sites around the Austin area, including 2 power plants and 2 coal mines. Install and upgrade new desktops, laptops and peripherals including data backup and restore, virus removal, map network drives, install printers, manage onsite repair techs, etc. Supported Dell Desktop and Laptops, Apple iPads, Microsoft Surface line, Windows XP/7/8/10, Office 2007/2010/2013/O365. The Service Now Ticketing system is utilized for workload management of all desktop support. Liaise with third-party support and PC equipment vendors.

10/14-05/15 (Contract) Dell-Seton Family of Hospitals, Dell Project Tech, Austin, TX

Dell Project Tech supporting all Seton Hospitals in the Austin Area. Swap laptops and desktops for Wyse Devices, Image Wyse Devices, Install Badge Readers on Computers on Wheels with Wyse devices and Wyse Devices in Alcoves, Adjust Monitor Height on Dual Monitor Systems on Computers on Wheels, Desktop and Laptop replacement including Data Backup and Restore with USMT Tool at several Seton Hospitals, post-support for Wyse Devices, Laptops and Desktops after replacement. Add local and network printers, scanners and other peripheral devices as needed. Complete support tickets as needed. Assist other Techs as needed. Document procedures. Focused specifically on WIN7, Office 2010, Dell Laptops and Desktops, and Wyse Devices.

04/11- 04/14 (Contract) Sykes Enterprises, Inc, End User Support Specialist, Tampa, FL

Setup Desktops and Laptops for local and remote clients, work request tickets, along with related Sys Admin functions such as create/terminate user accounts. LifeSize Global Village Systems support (Video Conferencing setup and support). Backup and migrate data for users. Hardware and software installation, upgrades and troubleshooting including virus removal, printer installs and troubleshooting. Basic Mac/iPad support. Provided support for Office Suite 2003/2007/2010 including Outlook, Symantec Endpoint Protection Antivirus, and Symantec Ghost. Used ComITTS Ticketing system.


12/87 Microcomputer Technology Institute, Houston, TX, Diploma in Microcomputer Electronics Technology


Available upon request

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