Over 20 years of experience working in multiple environments displaying patience, enthusiasm and dedication. This time has allowed me to master problem-solving skills in a quick paced environment while maintaining a professional demeanor. Successfully budgeted restaurant inventory and labor while driving customer satisfaction and employee morale.
Knowledgeable and proficient in building training curriculum, decreasing turnover and various industry standard computer software.
Roy’s Hawaiian Fusion (Fine dining) – Beverage Manager - 7/2017 – Current
Managed a team of over 30 front of the house employees with less than 10% turnover over the last 18 months.
Successfully implemented employee training which lead to increasing customer satisfaction ratings by over 50%.
Redesigned the liquor/beer/wine inventory process to ensure accurate ordering.
Selected by the Vice President to assist in the day to day operations of several stores across the country.
Le Pain Quotidien – Manager - 9/2015 – 12/2016
Managed a team of over 20 employees ensuring all positions in the restaurant were properly staffed at all times.
Responsible for weekly and monthly PNL and developed all reports for the regional manager.
Tracked and maintained food and retail inventory.
Maintained over 90% customer satisfaction ratings for managed store for over 12 consecutive months.
Oversaw all sales and catering, increasing revenue from catering by over 10% during employment.
Sweet Chefs, LLC - Owner - 1/2008 - 1/2017
Owned and managed dessert catering company for over 9 years.
Specialized in marketing tactics to drive additional business.
Planned, organized and vended at multiple events throughout each year.
Designed, produced and delivered orders of any size for weddings, showers, birthday parties, corporate events/gifts and large-scale fundraisers.
Created unique and catching flavor profiles for my custom line of truffles.
TimberRidge - Teacher - 8/2006 - 5/2015
Assisted in the creation and execution of daily, weekly and monthly lesson plans and yearly curriculum for all age groups from infant through Pre-K.
Oversaw and maintained an orderly classroom with over 20 children.
Encouraged self-help skills, conflict resolution and creative thinking throughout daily activities.
Johnson & Wales University
oThe Applied Science of Baking and Pastry Arts; Associates Degree; November 2001
International Council for Online Education Standards
oWedding Planner certificate; February 2015
oEvent and Hospitality Management certificate; February 2015
Red Cross CPR and First Aid certified
Member, Alumni Association, NYC Chapter Johnson & Wales University
References available upon request
Calm under pressure
Positive and cheerful