Experienced IT professional with 10 years of experience in Technical consulting (including heuristic, competitive research and creating recommendation matrix charts), as well as product development, website styling, quality assurance . My passion started with development, project management, web applications, software testing, test planning, and test automation with experience in multiple methodologies. INTERACTIVE DEVELOPMENT TOOLS
AND PROGRAMMING LANGUAGES
Eclipse, Dreamweaver, Visual Studio, Dev-C++, SQL Server Management Studio, Wordpress, Microsoft Office Suite, Adobe Creative Cloud, GoldWave, Gimp, Notepad++, Avidemux, Trello
Risk management processes and analysis
Strong verbal communication
Interpersonal and written communication
Code validation skills
User interface understanding
Product Developer/Event Manager Magic Ink and Bead Artisans
Developed new commercial products available for guest purchase inside Walt Disney World Parks & Resorts: Hollywood Studios, Disney's Animal Kingdom, Epcot, Typhoon Lagoon, Blizzard Beach, and Disney Springs.
Oversaw the design of officially licensed Disney artwork products featuring internationally recognized characters & franchises such as: Mickey Mouse and the "Fab Five", Toy Story, Frozen, Cars, Finding Nemo, and more!.
Designed in-park product kiosk displays with Adobe Photoshop and GIMP, featuring officially licensed Disney artwork.
Coordinated the specifcations for on-location kiosk architecture with Disney Park Operations and Icarus Strategic Design Firm.
Deployed and managed teams of dedicated artists to private events on-location at Walt Disney World Parks & Resorts.
Executed entertainment contracts on behalf of Disney Events Group for Fortune 500 companies: General Motors, FIAT, Honda Motors, Edward Jones, GlaxoSmithKline, Cigna, IBM, State Farm, Allstate, Nike, New Balance, W.W.Grainger, and Disney's own internal events.
Coordinated with charity organizations: Bert's Big Adventure, Kidd's Kids, Give Kids the World, Water is Life Kenya, Water for Life, and BeadforLife.
Created process for recycling Disney paper products such as park maps, vacation club guides, and restaurant menus into bead jewelry.
Teamed with charity organizations: Water is Life Kenya, Water for Life, and BeadforLife. Together, we created themed paper bead jewelry with the recycled Disney paper products.
Oversaw maintenance and renovation projects of on-location kiosks, ensuring Walt Disney World Parks & Resorts brand assurance and theme accuracy. For example: Pantone colors for paint in specific themed section of the parks.
Created a streamlined process for the application of real ink-based air brush artwork onto guests.
Trained new personnel on the process for utilizing in-park equipment such as air brush machines, credit card systems, cash registers, lighting systems, kiosk usage protols, and guest relations.
MARCH 2014-NOVEMBER 2016
Product Developer/Social Media Administrator Galactic Ink
Developed new commercial artwork products featuring MARVEL superheroes, available for sale on-location at Walt Disney World Parks and Resorts (Also available online at GalacticInk.com).
Coordinated cross-promotion opportunities timed with each new MARVEL Cinematic Universe feature film, starting with the pre-release of "Guardians of the Galaxy"
Additional projects completed: "Avengers: Age of Ultron" (2015), and ending with
Developed desktop and mobile agents with HTML, CSS, PHP, XML, on Wordpress to sell new MARVEL commercial artwork products for responsive online guest interactions.
Wrote over 60 pages of original MARVEL superheroes descriptions and character origin stories using my own words, utilizing research and quotes from official source material.
Completed research on character backgrounds using officially licensed source material archived inside of the MARVEL Stellent SGPS (Style Guide/Product Submission System).
Administered social media accounts: Facebook, Pinterest, Instagram.
Ran social marketing campaigns and cross-promotion with MARVEL featuring periodic special sales events to increase customer engagement. JANUARY 2008-FEBRUARY 2009
Client Services Lead Worldwide Interactive Services, LLC / CUtopia Orlando, FL
Promoted to Client Services Lead after one year with the company, leading a team to record department numbers.
Initiated projects to dramatically reduce the total number of held service tickets drafted by clients, achieving a 75% improvement!.
Lead all Quality Assurance efforts from development stage, elevated to an internal test environment, to live production implementation.
Answered inbound support calls as a second-level escalation point.
Trained all new employees on the use of Worldwide's internal ticket system, Credit Union Management Accounting System (CUMAS), and all other proprietary systems.
Attended client meeting with Worldwide's department leaders and the presidents of large-asset credit unions, CEOs of commerical banks, and Federal Reserve institution agents.
Delegated tasks for all other Client Service Specialists, creating periodic goals to assist workflow for all project managers.
Acted as central point of contact for all other department leaders, enabling unimpeded internal company workflow.
JANUARY 2007-JANUARY 2008
Client Services Center Support Specialist Worldwide Interactive Services, LLC / CUtopia Orlando, FL
Built custom solutions for retail, telecommunications, insurance, logistics industries and the government.
Provided client support sessions via video sharing software such as Cisco Webex to assist clients with website styling issues.
Achieved record numbers in client approval rating, receiving awards of recognition due to client recommendation.
Improved the Client Service Center's rating for contract holders by more than double the historic high mark.
Created lasting rapport with clients leading to increased sales numbers and total service retention.
Worldwide's senior management of the company received correspondence directly from client companies, noting my personal contributions to the company, and its effect on their approval of services.
Recorded automated phone system voice lines with professional voice talent in commercial studio: editing the voice talent scripts, capturing the audio data, editing the final audio files in Goldwave software.
Wrote the scripts for client seminars.
Created a platform for demonstration to guests, showing the nature of the work performed by the Client Service and Development departments.
Taught client seminars using my scripts for introductory programming concepts, specific application of advanced programming with .NET languages like Java, and finishing with styling guides for the usage of HTML & CSS.