JAMES CARLOS GALLUZZO

** ******* **. ********, ** 508-***-**** ac7j0v@r.postjobfree.com

SUMMARY OF SKILLS AND QUALIFICATIONS:

Customer Service

Telephone Etiquette

Technical Knowledge

Bilingual: English/Spanish

(Fluent: Speak, Read and Write)

Word/Excel/Outlook/Gmail

PC/Android OS

A+ Certified Professional IT Tech

Inbound/Outbound calls

Data entry

Call Center

Fast-Paced worker

Multi-tasking

Detail-oriented

Wide-Orbit

Business Credit Checks

Troubleshooting

Filing management

Administrative Assistant

Upselling/Suggestive selling

Extensive cash register operations

Mail and package deliveries

Receptionist

Problem Solving

WORK EXPERIENCE:

SHOWCASE CINEMA DE LUX RANDOLPH

Stand Attendant (Part-Time Weekends)

Randolph, MA Sept 2007 – Present

Apply high level of courtesy and professionalism to all interactions with patrons

Accurately perform all cash transactions and serve food orders

Upsell and suggestive sell

Answer customer questions

Clean the main concession stand area and equipment

Execute closing procedures

Attend all required training and service meetings

ENTRAVISION COMMUNICATIONS SPANISH TV STATION

Administrative Assistant/Receptionist (Full-Time M-F) Laid Off

Needham, MA Nov 2010 – Apr 2018

Was the first point of contact for all visitors

Made outbound calls to clients

Transcribed Spanish commercial spots

Maintained the front desk and reception area in a neat/organized way

Greeted visitors in a friendly and professional manner

Worked with HR to update staff telephone list and other projects given

Logged in all guests that entered the facility

Posted open positions on the company and social media websites

Used Wide-Orbit to send clients their daily/weekly on-air spot times (Post-logs and Pre-logs)

Made check deposits to Wells Fargo using our digital check scanner

Conducted credit checks on business clients

Disbursed incoming mail to recipients throughout the office

Made copies, sent faxes, and dealt with all outgoing correspondence

Sent sales contracts to clients via fax or email for signature on their running spots

Kept inventory status and placed orders/verified the receipt of supplies

Performed basic maintenance on office equipment

Coordinated and prepared packages to mail out via UPS/FEDEX

Filed monthly invoices

BROADRIDGE FINANCIAL SOLUTIONS CALL CENTER

Proxy Voting Specialist (Full-Time M-F 1-Year Contract)

Hingham, MA Jan 2009 – Jan 2010

Received inbound and made outbound English/Spanish calls to/from shareholders

Recorded proxy vote of shareholders for each fund

Documented all calls according to the standard operating procedures

Maintained a high-volume workload in a fast-paced environment

Reviewed proposal documentation/procedures

Trained for each mutual fund

EDUCATION:

LINCOLN TECHNICAL INSTITUTE

NETWORK SYSTEMS ADMINISTRATOR (8-months course)

Somerville, MA April 2008 – Nov 2008

SOUTHEASTERN REGIONAL VOCATIONAL TECHNICAL HIGH SCHOOL

HIGH SCHOOL DIPLOMA received

South Easton, MA Sep 2001 – June 2004

CERTIFICATION:

A+ Certified Professional IT Technician

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