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Manager Customer Service

Location:
North Charleston, SC
Posted:
October 30, 2018

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Resume:

Keith Miles

**** ********* *****, *** *****, NC. 27258

336-***-****

ac7j00@r.postjobfree.com

Senior-Level Manager

Design Quality Process

Executive leader with expertise in all facets of quality, design and process controllership within high-profile corporations. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity and implementing technology solutions. Possess current DOD Secret clearance. Technical proficiency in ISO 9000:2000, Adobe Illustrator and Coral Draw.

Consultative Sales

High-Level Quality Control

Strategic Planning/Analysis

Monitoring Safety

Process Implementation

Customer Service

New Business Development

Integrity-Based Design

Design Cycle Compression

Tactful Employee

Project Management

Staff Training

Professional Experience

Axis Corrugated Container.

Manager of Design,. Sales Technician (2016-Present)

Tasked with creating, implementing, and auditing a comprehensive Quality Management system.

Tasked with creating, implementing, and auditing a comprehensive Safety Management system.

Managed all aspects of planning and tracking of the plant’s ISO, AIB and HACCP programs to maintain certification.

Designed, developed and tested corrugated packages.

INTERSTATE CONTAINER BRUNSWICK

Manager of Design and Continuous Improvement (2014-2016)

Tasked with creating, implementing, and auditing a comprehensive Quality Management system.

Tasked with creating, implementing, and auditing a comprehensive Safety Management system.

Managed all aspects of planning and tracking of the plant’s ISO, AIB and HACCP programs to maintain certification.

Managed two hourly Design assistants.

PACKAGING CORPORATION OF AMERICA, Jacksonville, FL

Quality and Process Manager (2012 – 2014)

Streamlined quality processes and introduced process improvements that enhanced productivity.

Managed all aspects of planning and tracking of the plant’s ISO, AIB and HACCP programs to maintain certification.

Train new employees and follow up objective testing.

Oversee Environmental, Health, and Safety program and all related components.

Collect data to perform capability studies that improve efficiency across all converting equipment.

Design Manager (2005 -2012)

Monitor the design, development and testing of hazardous material and corrugated packages.

Assist Quality Manager, ISO Auditor and Safety Team Member with design programs and inventory control.

Visit customers twice a week to follow up or evaluate for new projects.

Grew business by actively engaging in sales and offering a high level of customer service.

WEYERHAEUSER, Lumberton, NC

Design Manager (2002 – 2005)

Designed, developed and tested corrugated packages.

Managed two hourly design assistants.

Oversaw $250K budget for inventory and equipment purchases required in the box making process.

Designer (2001 – 2002)

Streamlined corrugated and single face packaging process through design and process innovation.

Liaised with the Sales Department. Traveled throughout U.S. to customer locations. Diagnosed and troubleshot problems on site.

WESTVACO, Richmond, Virginia

Designer (1997-2001)

Developed and tested various folding cartons and liquid packaging items.

Maintained accounts with high profile clients such as Proctor and Gamble, Cumberland (Sweet N’ Low), M&M Mars, Dupont, Merck, Tropicana and McDonald’s.

Northrop-Grumman, Newport News, Virginia

Marine Designer (1992-1997)

Participated in the design and manufacturing of nuclear powered aircraft carriers and submarines for the U.S.

Designed ships and structures for multiple governments and companies around the world.

Obtained DOD and DOE Top Secret clearance.

UNITED STATES NAVY, San Diego, CA

Designer (1988-1992)

Managed the maintenance, deployment and stowage of nuclear and non-nuclear weaponry and related equipment.

Oversaw the implementation of the department’s 3M (preventative maintenance) program.

Received DOD Secret clearance.

UNITED STATES NAVY RESERVES, Richmond, Virginia 1992 – 2002

Gunnersmate (1992-2002)

Maintained the upkeep, placement and stowage of nuclear and non-nuclear weaponry.

UNITED STATES COAST GUARD RESERVES, Fort Macon, North Carolina 2002 – Present

Gunnersmate (2002-Retired2017)

Monitor the care, positioning, and storage of small arms and related equipment inventory.

Safeguard small arms qualifications for over 200 personnel are kept up-to-date in a qualified status.

Hold DOD Secret clearance. Expiries in August 2018.

EDUCATION & CERTIFICATIONS

Engineering, Northrop Grumman Engineering Program.

Bachelor of Science, Project Management, Excelsior College (Present)

Certificate, “Who’s Who Historical Society of Professional Business Management,” CAREW International

Certificate, Dimensions of Professional Selling

Workshop, The Dimensions of Professional Selling (DPS), North Carolina State University, College of Engineering

Workshop, ISO 9000:2000 Internal Quality Auditor

Workshop, The ISO 9000 Series of International Standards

Workshop, Weyerhaeuser flexo folder gluer/rotary die cutter training, Technical Education Center Bowling Green, KY

Workshop, Workability, “What it takes to be great.”

HAZMAT Certification, Expires on January 2018

MEMBERSHIPS

National Society of Black Engineers, NSBE

International Organization of Packaging Professionals, IoPP

ArtiosCAD Users Group International, AUGI



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