MOHAMED FAZIL ARAFATH

Mobile: +966********* E-mail: ac7iyz@r.postjobfree.com

In pursuit of challenging and fulfilling assignments in Retail Sales Management/ CRM with a growth oriented organisation of repute

SNAPSHOT

A dynamic professional with over 14 years of rich experience in Retail SalesDevelopment; Organisational Development, Process Management with well known organizations.

Extensive background in Sales; including organizing workshops on various modules - Time Management,Communication Skills,Team Building and Customer Delight Programs, etc.

Interact easily with people of diverse backgrounds, cultures, and professional levels. Excellent understanding of and ability to accommodate individual learning styles.

Highlights of Credentials

Strong background in accomplishing Sales objectives, continually monitoring ways for improving organizational development and seeking ways to reduce budgets.

Hands on experience on various Sales methodologies and tools used to measure and improve Sales performance and effectiveness.

Strong training background includes curriculum development, program design, facilitation and evaluationand resolving application issues.

KEY SKILLS

Aligning People Development Missions with the Business Vision and Priorities

Providing Best class customer service to the Customers & Maintaining Positive Relationship with them.

Self motivated towards companies goal & self Betterment

Business Process Consulting, with special emphasis on CustomerBehaviour and Engagement (Through Marketing Research and Statistical analysis).

AREAS OF EXPERTISE

Strategic Planning

Determining training needs, identifying Sales gaps, & conducting programs to enhance their operational efficiency leading to increased productivity.

Evaluating the effectiveness of Sales by constantly developing & implementing pre and post assessment tools.

Developing & implementing annual training business plan to improve effectiveness and practicability.

Business & Development

Business Communication, E-Mail Etiquette and Presentation Skills, Team Building and Assertive Communication for junior and middle level management.

Training / Appraisal

Identifying the staff potentials & accordingly providing the training needs towards their self development & helping them in achieving the store targets to earn incentives.

CAREER SCAN

Since June’2013: BMA International group (KSA) as Senior Store Manager

Role:

Store Operation of REDTAG Stores in West Region KSA (Madina).

Weekly meeting with Asst Managers & supervisors – discuss review, progress of targets.

Floor walk with Supervisors & VMs on Circulars & VM Guideline & implementation of changes which can affect business for stores.

Always maintaining retail store standards on floor so that sales are enhanced.

Conduct of Weekly Self Store audits with Asst Store manager & supervisors.

Ensuring stores scores A grade in Surprise audits by Audit team

Reporting to Regional manager on stores related issues & assuring that the issues are resolved within timeline.

Back store management as per delivery receipts with in 24 hrs

Ensuring Sales targets are achieved and stores are profitable.

Daily interacting with Planner for stock request on the fast moving lines & maintaining MBQ.

Preparing daily store reports for all stores of west region & compile & send concerns to the regional manager.

Attainments:

Consecutively 30 months scored A grade in Store.

Awarded Best SM amongst 98+ managers for consecutively 24 months achieving targets.

Achieved 99% in Mystery Audit consecutively 12 months.

July’ 10 Feb 2013: No Limit (PVLT) as Store Manager

Role:

Smooth Operation of No Limit Store ranked No.1 in Sri Lanka business contribution.

Daily meeting with Store Team – discuss review, progress of targets, resolve any other issues.

Providing Best Class Customer service to customers by staff.

Motivation and training to Store team on Customer service.

Always maintaining retail store standards on floor so that sales are enhanced.

Conduct of periodicSelf Store audits with Asst Store manager.

Overlooking functions like visual merchandising, maintenance for store.

Back store management by following LIFO method.

Ensuring Sales targets are achieved andstore is profitable.

Daily interacting with Category Managers for liquidation of identified slow moving lines & Liquidating this lines to customers on the prices said upon by categories team.

Attainments:

Achieved 95% in BOE Audit.

Awarded Best Store manager across all Store Manager in No Limit for continuous target achievements & 4% growth our last year.

Letter of appreciation from concept head for better Management of store.

Mar’2003: BMA International group (KSA) as Assistant Store Manager

Westside is a Departmental Store with 48 stores across India.

Westside is apart of Tata Enterprise.

Role:

Assisting the Assistant Manager – Operations in meeting required standards on Customer Delight and achieving Sales Targets.

Direct, Control and Supervise the work of Sales Officer / Sales Associates.

Morning Inspection with Manager – Operations on Sales Dashboard.

Team Meeting with Sales Staff or Sales Figures and Days Budgeting.

Manpower Management for the Store to ensure all counters. Departments are adequately manned.

Responsible or Stock Reconciliation and Inventory to Billing.

Ensuring smooth transition of merchandise which is in demand.

Reduce Shrinkage and ensure profitability.

Delivered training programs to Sales Staff to improve efficiency and boost morale.

Attainments:

Always adhere to SOP’s & their effective implementation.

Certified by Managing Director for best Visual merchandiser among all Westside stores.

Given highest Departmental sales of Household section in Diwali season 181%.

ACADEMIA

1999 Advance Level Exam (1997-1999) Taking Commerce and Accounting PASSED

2000 Diploma in Computer Programming

IT Forte: Proficient in MS Office applications including Word, Excel, PowerPoint

PERSONAL SNIPPETS

Language Skills : English, Arabic, Hindi, Japanese, Tamil, Sinhala

Home Address : 7, Wajira Wansa Road, Obeysekara Pura, Rajagiriya, Sri Lanka.

INTERNATIONAL DETAILS

Passport no : N3492731

Iqama No : 235*******

SKYPE ID : fazil_arafath

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