Melody M. Rash

***** ***** **** ****** • Las Vegas, Nevada 89166

702-***-**** (C) • ac7iyh@r.postjobfree.com

Regional Operations Manager/Human Resources Specialist Labor Relations ~ Policy and Procedure Implementation ~Supervision Energetic, reliable and adaptable professional with a solid understanding of human resources, business operations and various corporate environments. Liaison between administrators, employees, and members to ensure proper lines of communication critical in addressing myriad problems and issues requiring immediate attention and resolution.

Results oriented professional with excellent communication and interpersonal skills. Accurately perform challenging tasks with precision and attention to detail. Excellent at organizing and setting up new procedures, troubleshooting and taking adverse situations and making them positive. Core Competencies

• Operations Management

• Organizational & Project

Management

• Staffing Requirements

• Problem Resolution

• Financial Reconciliations

• Teamwork & Communication

• Policy/Procedure Development

• Ceridian/Dayforce

• Team Building

• Microsoft Office (Word, Excel,

PowerPoint, Outlook)

Professional Experience

Community Outreach Group, LLC 2018

Regional Operations Manager

• Monitoring regional offices for completion of HR paperwork, background checks, W2’s, expense reports and reporting results to the State Director and National Operations Program

• Processing termination pay and approving payroll for three offices in my region

• Confirming timesheets, gas cards and bonuses are entered correctly

• Answering and escalating support tickets through Zendesk

• Training teams to use Dayforce, Okta, Nexonia and VAN

• Onboard new hires and provision staff for email, phone and other systems upon hire

• Manage logistics for new staff orientations such as booking hotels, ordering food and arranging training sites

• Start up and shut down of offices after campaign program has ended SEIU NEVADA, LOCAL 1107, Las Vegas, NV 2004-2018

HR Specialist / Executive Assistant (2004-2018)

• Communicated with management for creation, refreshing and/or interpreting policy changes

• Provided administrative support for HR functions, including filing, copying, general correspondence and support/preparation for meetings, trainings, orientations, executive traveling, and maintain personnel files

• Supervised, trained, and advised other support positions on staff

• Scheduling appointments, screening and redirecting phone calls, emails, and faxes

• Provided Administrative Support during contract negotiations and office management

• Assisted other Senior Directors with current projects and functions including expense reports

• Organizing and storing confidential negotiable documents

• Scheduling meetings and conference calls with leaders of the County, City Council, Commissioners, Executive Board Members and Presidents of various organizations.

• Coordinating travel arrangements for all staff in addition to the Executive Director Contract Representative / Organizer (2015-2016)

• Advised union members regarding their contract and determining if a grievance is appropriate

• Investigated workplace issues, including those subject to a grievance

• Filed grievances, mediations, and work with the local’s law firm to prepare arbitration

• Represented union members in investigatory and disciplinary meetings with management

• Interpreted contract language, investigate workplace grievances and process grievances

• Documentation preparation, case file management, and scheduling of meetings with members and employers

Education

University of Nevada, Las Vegas

Bachelor of Science in Urban Studies (Public Administration) Diploma expected December 2018 Prominent Coursework: Risk Management, Community Engagement College of Southern Nevada, 2010-2014

Associates of Business Las Vegas, NV

Professional Development

Microsoft Office Workshop 2016

Indispensable Assistant Training

Federal Mediation and Conciliation Service training

Labor Arbitration Institute training

Fundamentals of Law I

Code of Ethics and Conflict of Interest Policy training

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