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Customer Care Service

Location:
Nairobi, Kenya
Salary:
400 US dollar
Posted:
October 28, 2018

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Resume:

CURRICULUM VITAE

PERSONAL DETAILS

Name : Patrick Gikundi Kinoti

Date of birth : 16th April 1987

Gender : Male

Nationality : Kenyan

Marital status : Single

Religion : Christian

Tel : +254-*********

: +254-*********

Height : 5’9 ft.

Weight : 75 kg

Passport No. A1726249

Language : English, Kiswahili

Email : ac7ix4@r.postjobfree.com

CAREER OBJECTIVE

Looking forward to successfully obtain the best in my career, being open-minded, creative, innovative and hardworking to utilize my skills and knowledge acquired while undertaking my duties in service provision as a waiter.

PERSONAL ATTRIBUTES

Excellent organization skills

Ability to utilize sound judgment when making decisions

Adopt and experienced in problem solving and providing solutions

Good team player with excellent organization and motivational skills

Ability to perform consistently under pressure and in a varied environment.

EDUCATION BACKGROUND

2012 Doha UN Climate Change Conference

2007 – 2008 Safari Park Hotel

Training in food Service

Units Covered

Table Setup

Customer Care

Food and Beverage and Services

Principles of costing for hotel products and Resources

Food and menu knowledge

Reception services

Sales and customer care services

2003 – 2006 Kathera Secondary School

Kenya Certificate of Secondary Education

1994 – 2002 Machako Primary School

Kenya Certificate of Primary Education

WORK EXPERIENCE

2013 to May 2018 Baskin Robins

Position: Waiter

Duties & Responsibilities

Explain how various menu items are prepared, describing ingredients and cooling methods

Serving Ice cream

Welcome customers warmly

Greet Guests and build rapport by asking questions and initiating conversation

Have a thorough knowledge of our restaurant.

Deliver professional, courteous, and efficient service to our Guests

Remove dishes and glasses from tables or counters,take them to kitchen for cleaning

Perform food preparations duties such as salads, appetizers and cold dishes, portioning and dessert

Follow the established table service procedures

Pre-bus and maintain tables

2010– 2012 Olive Garden Hotel

Position: Waiter

Duties & Responsibilities

Inform customers of daily specials.

Clean tables and/or counters after patrons have finished dining.

Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.

Explain how various menu items are prepared, describing ingredients and cooking methods.

Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.

Stock service areas with supplies such as coffee, food, tableware, and linens.

HOBBIES

Travelling

Reading

Socializing

Photography

REFEREES

1.Leonard Ngugi

Safari Park Hotel

Tel: +254-*********

2.Millicent Wanjohi

Central Park Hotel

Tel: +254-*********



Contact this candidate