***** ********** ***** **** 775-***-****

Truckee, CA 96161 ac7iwz@r.postjobfree.com

Natalie Denison

Objective

To perform all takes in a timely and professional manner. To continue my education and become a better employee for the company that I work for.

Summary of Qualification:

Nevada Heart Surgeons Front Office Coordinator 06/2017-Current

Job Duties: Greet patients and visitors in a courteous and friendly manner. Screen calls, arranges appointments and referrals. Prepares new records, files, and maintains records. Type correspondence, reports, memos, and forms as requested by physicians and/or administration. Transcription of medical notes. Take bank deposits to bank . Prepare billing packets of each day for billing department. Perform insurance verification. Take clear and concise phone messages. Schedule and confirm appointments daily. Prepare charts for the next day. Maintain order and file charts. Create new patient packets and charts. Maintain inventory and submit front office supply order to administration. Keep front area neat and tidy at all times. Copy medical information as requested following proper procedures. Crossed trained to perform back office duties. Credentialing of all physicians.

Tahoe Forest Hospital Unit Clerk Surgery 08/2016-06/2017

Job Duties: Uphold system and organization in the nurse station; they give assistance to the assigned nurses in their unit; regularly checks the files of patients who just discharged from the hospital and secures documents with signatures. Distributing all necessary forms in different units, processing doctors’ instruction and various forms through a computer system, coordinating with the patient and scheduling their appointments with their doctors. may also help in Provide patient treatments and completing health tests to the different departments in the hospital. Greeting and directing visitors to the patients’ room; answering, transferring and relaying phone calls; as well as preparing billings. Update management on any all changes in the department.

Tahoe Forest MSC Front office Coordinator 07/2013-08/2016

Job Duties: Manages all aspects of daily clinic operations for the assigned clinic, ensuring the delivery of the highest levels of clinical quality and customer service to clinic patients in the most cost-effective manner. Communicated throughout the day with physicians and medical assistant staff to ensure optimal coordination in the delivery of medical services in the assigned clinic. Assists Primary Care Manager with the Just Culture process and employee termination as needed. Ensured adequate daily clinic staffing based on physician schedules, coordinating with other Practice Leads to shift staffing resources as needed. Reviewed daily physician schedules for appropriate visit lengths and types, and works with front office staff and Practice Lead to increase patient access. Implemented operational changes in assigned clinic as directed by MSC Director of Primary Care and in coordination with Practice Lead. Served as the MSC representative on committees, task forces, or project teams as directed by the Director of Primary Care, and completes or coordinates tasks delegated as a result of such representation. Ensured regulatory compliance and survey readiness for assigned clinic. Ordered medical and offices supplies for assigned clinic. Monitored and manages the Work queues in the clinic in coordination with Practice Lead. Work with Practice Lead and management team to ensure accurate and timely charge capture as well as optimal revenue cycle management. Performed Medical Assistant duties and functions as a Medical Assistant float when needed. Monitored and maintains all department records and documentation. Demonstrated System Values in performance and behavior. Other duties as may be assigned.

Skills

Adaptability, Multi-tasking, Leadership, Management, Teamwork, Problem-solving, Time management, data entry.

References

William Nelson: 415-***-****

Ashley Elliott- 530-***-****

Jackie Colcord: 775-***-****

Megan Burchfield, APRN 775-***-****

Accreditations

Certified national Lab Assistant

National Certified in Phlebotomy (ASCP)

Employee of the Month (04/2016)

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