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Medical Assistant Customer Service

Oakland, CA
October 28, 2018

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Alexandria Douglas 707-***-****

Vallejo, Ca. **590

Page 1

Objective is to work in a growing organization as a medical assistant where the perfect blend of my 6 years experience and sharpened skills can help in delivering the promising work. I would like to exploit my potential and service skills for fulfilling the goals of the organization and working efficiently in the medical environment.


Offer more than 10 years of excellent administrative experience

Capable of handling multiple responsibilities in a fast-paced environment

Excellent skills in facilitation, communication and presentation

Exceptional interpersonal and customer service skills

Medical Terminology Vital Signs Patient Education Filing

Anatomy& Physiology Specimen Collection Administration Phone

Patient Care Immunization Minor Surgery Charting PROFESSIONAL EXPERIENCE

Front End Manager Safeway, Corte Madera, CA May 2013-Present

Provide high-quality customer service in accordance with Company’s customer service standards and policies and procedures.

Greet customers and provide friendly, courteous and efficient customer checkout service.

Scanning merchandise, entering product codes, bagging items and ensuring customers are charged accordingly

Processing multiple transactions such as cash, check, EFT/credit.

Complying with all company policies and procedures

Maintain a clean and safe work area

Replace stock in display areas near checkout area as needed Medical Assistant Fairfield Medical Center, Fairfield, CA. Aug.-Sept 2010

Managed all facets of medical assisting associated with vital signs, infant measurements, chart entries, wound care, bandaging, and vaccination

Prepare and maintain examination and treatment areas

Worked with a diverse patient population on a daily basis

Provided high level of support during examination

Prepared examination rooms and sterilized instruments for minor office surgeries

Instruct patients in the collection of clean-catch, midstream urine specimen

Perform multi-line telephone and in-person screening

Maintain medication and immunization records, screen and follow-up test results Alexandria Douglas 707-***-****

Vallejo, Ca. 94590 Page 2

Receptionist Fedrigo Podiatry, Greenbrae, CA June- Nov. 2008

Served as primary point of contact for and liaison between patients, administrative staff and physicians to facilitate proper lines of communication and expedient problem resolutions

Coordinated multiple office functions that focus on computerized scheduling, accounts payable/accounts receivable, patient co-payments, patient records

Utilized exceptional relationship management skills to handle patient relations functions

Skilled in working with a broad range of medical conditions, patient demographics, and level of knowledge within medical environment

Proven success sterilizing instruments using autoclave, managing casting room and assisting physician with performing x-rays

Office Assistant Health & Social Services, Fairfield, CA June 2005- Sept. 2007

Operated telephone switchboard to answer, screened and forwarded calls, providing information, taking messages and scheduling appointments

Heard and resolved complaints from customers and public

Schedule appointments, and maintain and update appointment calendars.

Listened to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information

Offered special assistance to persons such as those who are unable to dial or who are in emergency

MEDICAL RECORDS Cardiology Associate, Larkspur, CA Oct. 2003–Nov. 2004

Protected the security of medical records to ensure that confidentiality is maintained

Reviewed records for completeness, accuracy and compliance with regulations

Released information to persons and agencies according to regulations

Planned, developed, maintained and operated a variety of health record indexes and storage and retrieval systems to collect, classify, store and analyze information

Answered telephones, and directed calls to appropriate staff

Received and routed messages and documents such as laboratory results to appropriate staff

Maintained medical records, technical library and correspondence files EDUCATION






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