Bachelor of Science Business Management / Marketing – 3.73 GPA OFFICE ADMINISTRATOR
PATIENT CARE COORDINATOR
/ OFFICE ADMINISTRATOR
2017 - 2018
2016 - 2017
2002 - 2016
2006 - 2010
Maintained confidentiality and compliance standards at all times.
Completed documentation of care, lot numbers, follow up notes.
Reduced overhead by taking on more business responsibility.
Conducted initial greeting and scheduling of patients.
Answered and managed all office correspondence & detailed messages.
Performed upselling of products & services.
Coordinated and scheduled meetings / travel calendars, including business and social events.
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
Answered telephone inquiries from clients, vendors and the public.
Answered inquiries and escalated issues to management personnel.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Drafted weekly time sheets for eight employees.
Organized all new hire, security and temporary paperwork.
Supported CFO through personal document management, calendar organization and collateral preparation for meetings.
Processed accounts receivable and accounts payable.
Wrote professional memorandum, letters and marketing copy.
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Greeted customers and visitors in-person and via telephone calls - high call volume location. Up to 30 calls per hour.
Increased sales by 400% in the first six months
Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
Screened applicant resumes and coordinated both phone and in-person interviews.
Maintained inventory adhering to a fixed budget.
Managed four office locations for staff of 40 employees.
Conducted employee reviews and evaluations
Meticulous office administrator / personal assistant, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes multiple areas of small business management in the medical, sales, retail, and automotive industries.
San Ramon, CA
UNIVERSITY OF PHOENIX