Address: Dubai, UAE
An adaptable, resourceful and enthusiastic professional with more than 5 years collective working experiences in the fields of Sales, Customer Service, and Security across UAE and Uganda. Good efficiency and knowledge in employing best security practices to protect a company’s or client’s property/assets. Dynamic, results-driven Customer Service expert with first-hand knowledge and experience relentlessly creating an exquisite experience for customers. Possessing and unwavering commitment to customer satisfaction, with the ability to build productive relationships and win customer loyalty. Sales leader known for ability to produce exemplary sales volumes and grow profitability, revenue and market share. Demonstrate excellent interpersonal and communication skills; expert at fostering solid and professional relationships with customers, colleagues, and executives. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. PROFESSIONAL CAREER OBJECTIVE:
Seeking a Customer Service or Sales Executive position in Aviation, Retail or Hospitality industries where my exceptional customer care skills, strong work ethic and related experience will be utilized towards helping support and achieve the objectives set by the company while achieving self-growth as well. Area of Expertise:
Preparing overall effective and strategic security plans and managing security operations including staffing and assignments.
Managing incoming customer requests in a professional manner, and resolving issues punctually and carefully.
Collecting detailed customer information, accessing and satisfying their needs, educating them thoroughly to prevent future contact, and documenting interactions maintaining contact. Professional Profile & Value
Cross Functional Expertise & Cross Industry Experience Occupational Contour
Effective Selling Skills
Customer Relationship Management
Customer Service Excellence
Market & Competitor Analysis
Trouble Shooting & Problem Solving
Law Enforcement Background
SECURITY OFFICER 2015 - Present
Professional Security System, Dubai, UAE
Criminal Law Knowledge
Interior & Exterior Patrol
High Level of Integrity
First Aid And CPR Certified
Crime Prevention Methods
Providing proactive support and quality service in various areas like billing, placing print orders, and system troubleshooting.
Using the phone to troubleshoot customer issues; reviewing customer
Analyzing the customer situation through automated information systems, and troubleshooting customer issues over the phone.
Maintaining stability between the company policy and company benefit in decision making.
Managing changes in policies and renewals, and ensuring that all issues are effectively handled in the best interest of the company and customer.
Effectively and promptly handling and reporting emergency situations like medical emergencies, accidents and other threats.
Proactively contributing to investigations of property loss, thefts and criminal activities; and providing Management with timely and detailed reports.
Conducting financial analysis to manage security costs and ensure the company's financial security.
Conducting and maintaining routine check-up of different sites in the company, and analyzing failures. Responsibilities:
Demonstrating supermarket items to generate sales and handling cash and credit card payments.
Providing exemplary service within the supermarket, leading by example and being the go-to expert in sales, service and product knowledge.
Providing sales training to new hires and assist them during the induction phase.
Helping customer make selections by building customer confidence; offering suggestions and opinions.
Welcoming customers as they arrive at the supermarket and providing them with daily deals and discounts.
Keeping a vigilant eye on shoplifters and fraudulent credit cards, and reporting any suspicious activity within the premise of supermarket.
Receiving delivery of supermarket merchandise and ensuring that all items are stored and stacked properly.
Keep a complete track of number and type of sales performed each day.
Contributing to team effort by accomplishing related results as needed. Bachelor of Tourism and Hospitality 2014
Kyambogo University, Uganda
DPS (Department of Protective System) 2015
Dubai Police, Dubai, UAE
MS Office Applications, Windows OS, Email, Internet, Computer and web-based apps Date of Birth : 01 November 1992
Nationality : Uganda
Marital Status : Single
Languages : English, Swahili (excellent), Arabic (basic) Visa Status : Employment Visa
References : Available Upon Request
SALES EXECUTIVE 2013 - 2015
Uchumi Supermarket, Uganda