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Customer Service Sales

Location:
New Delhi, Delhi, India
Salary:
500000
Posted:
October 27, 2018

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Resume:

BRIJ YADAV

Contact No: 099********

Email: ac7iv6@r.postjobfree.com

Address: A-2873 Holambi kalan Ph-2

Metro Vihar New Delhi-110082

Summary:

I have approx 12years working experience in Front-line Operation with Retail and Customer-Service environment & sales department.

Responsible for every phase of day-to-day store operations.

Proficient in areas of Store Operations, Sales & Marketing, Inventory Management, People Management. And CRM.

Strong sales analysis and reporting skills and excellent problem solver.

Coordinate inventory control, receiving, stocktaking, merchandising and store maintenance.

Maximized sales and profitability of assigned areas through execution of company programs.

Professional Experience:

1.Organization: Creando Associates Pvt.Ltd. Designation:-Manager(Modern Trade)-FMCG

2.Duration: August-2018 – Till Date. Location: Delhi/NCR

3.Core Responsibilities:

4.Revenue Generation(Sale Management), Premium sale, Secondary sale, People Management, Customer Service Management, Vendors Management, Visual Merchandising Management, Competition Management,B2B management,

5.Organization: Vishal Mega-Mart Designation :Department Manager-FMCG

Duration: JULY, 2013 – August-2018. Location: Delhi(Narela).

Description: VISHAL MEGAMART is the joint venture of ARHPL. Store based on value Format. Give customer value for money in products. Store Deals with Apparel, General Merchandise & FMCG Divisions. Company try to offer best quality products on lowest price under single roof to customer with variety.

Core Responsibilities:

Revenue Generation(Sale Management), Operations Management, People Management, Customer Service Management, Inventory Management, Visual Merchandising Management, Competition Management, Controlling Pilferage Management, B2B management, Vendors Management etc.

Responsibilities:

Responsible for overall Store Operations and adherence to SOP’s and ensuring the Company Policies, Procedures.

Taking care of store profitability by generating sales and achieving targets customer service.

Managing and motivating the team of 35 people and their roster for better shift implementation.

Understand Customer needs and fulfill need gaps by suggesting the most optimal solution and create Customer service orientation among store employees.

Store layout & effective presentations of merchandise(Replenishment & FIFO) through various promotional activities & hygiene standard.

Handling overall store Inventory along with regular analysis & control through perpetual and stock-takes.

Control over shrink and damage by regular review towards inventory management.

Minimization of utility cost through effective utilization of resources.(elect., water & waste)

Benchmarking & markdowns on Store Level for customer benefits.

6.Organization: Alchemist Food ltd(ROC) Designation :Store Incharge

Duration: MAY, 2011 – JULY, 2013. Location: Delhi

Description: Republic Of Chicken(ROC) is completely Food store.

Responsibilities:

Handling Store Operations and adherence to SOP’s and ensuring the Company Policies, Procedures.

Keen focus on customer Service & Store Profitability by Generating Sales and achieving Targets customer service.

Handling and Motivating team of 5 people and their Roster for better shift implementation.

Understand Customer needs and fulfill need gaps by suggesting the most optimal solution and create Customer service orientation among store employees.

Store Layout & Effective presentations of Merchandise (Replenishment & FIFO) through various promotional activities & Housekeeping Standards.

Handling Overall Store Inventory along with regular analysis & control through perpetual and stock-takes.

Control over Shrink and Damage by Regular Review towards Inventory Management.

Minimization of Utility cost through effective utilization of resources.(elect., water & waste)

Benchmarking & Markdowns on Store Level for Customer Benefits.

3. Organization: Express Retail Services pvt.ltd(Big Apple) Designation : Supervisor

Duration : March, 2007- May, 2011. Location: Delhi

Description: Big Apple is properly FMCG Store were likes (Food, Non-Food, Staple, F&V).

Responsibilities:

Directly attending customer for sales & their queries.

Handling the team of customer care associates.

Insuring the 100% output from our store.

Taking care of visual merchandise.

Formulate daily and weekly sales and activities reports.

Providing Motivation and supervision to the employees.

Looking after Categories sales and requirement.

Coordinating with the brand personnel.

Coordinating with brand manager and discuss regarding business.

Reporting to SM & ASM.

Handling stocks inward and outward.

Taking care of visual merchandise.

Involved in target achievement of the categories and achieving the targets.

Develop and increase repeat sales from existing customers.

Education:

Completed MBA (Retail & Sales ) from IIMT(Intellectual Institute of Management & Technology.

Graduation(B.A) complete from Delhi University in 2008.

12th passed from C.B.S.E. Board, New Delhi in 2002.

10th passed from C.B.S.E. Board, New Delhi in 1999

Technical expertise:

Operating System : Win 2000, XP & Win 7.

Data Analysis Software: Excel, MS Word, Power Point, Basic knowledge of Accounts.

I have one year’s computer diploma BPA (Basic Programming Application) course in 2006 from Pick Point Institute in Narela new delhi-110082

Personal Details:

1.Date of Birth : 16.May.1982.

2.Languages known : English, Hindi, Bhojpuri

3.Permanent address : Plot No. A-2873 Holambi Kalan Ph-2,Metro Vihar Delhi-110082.

4.Marital status : Married.

Declaration:

I hereby declare that all the details furnished above are true to the best of my knowledge and belief.

Place: Delhi

Date: (Brij Yadav)



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