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Oklahoma City, OK
October 27, 2018

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**** ********* ***** ******, ******, OK 73013 C: 402-***-**** Motivated and hard working individual with 10+ collective years of management experience, including two as an owner and operator. Reliable and interpersonal professional with background in retail, customer service, and bookkeeping. Possesses prime communication and team building skills. Customer relations

Recruiting and interviewing

Time managment

Opening and closing procedures

Staff training and development

Conflict resolution skills

Employee relations

Store operations

Office Manager, 01/2012 to 01/2017

Earth Innovations LLC – Oklahoma City, Oklahoma

Filed and maintained records

Heard and resolved complaints from customers or the public Processed payroll information, as well as prepared and mailed checks Ordered and dispensed supplies

Directed preparation and distribution of written and verbal information to inform employees of benefits, compensation, and personnel policies

Preformed administrative support tasks, such as proofreading, transcribing hand written information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents Filed State and Federal tax forms Provided services to customers, such as order placement or account information

Owner Operator, 07/2009 to 09/2011

Sheridans Frozen Custard – Omaha, Nebraska

Opened a new store location and recruited, hired, and trained all new staff. Determined staff promotions and demotions, and terminated employees when necessary. PROFESSIONAL SUMMARY



Trained all new managers on store procedures, policies, and to deliver outstanding customer service Prepared budgets and determined price schedules

Investigated and resolved customer complaints regarding sales, service, food quality, or accommodations Scheduled staff hours and assigned duties

Counted money and made bank deposits

Ordered and purchased equipment and supplies

Established standards for personnel preformance and customer service Monitored compliance with health and fire regulations Review work procedures and operational problems to determine ways to improve service, preformance, or safety

Interacted with customers giving a quality experience and established a welcoming, friendly atmosphere Reviewed operational records and reports to project sales and determine profitabilitySchedule and receive food and beverage deliveries

Manager of Retail Strategy Communications and Processes, 11/1987 to 02/1990 Units – Oklahoma City, Oklahoma

Oversaw regional and local sale managers and their staffs Visited franchised dealers to stimulate interest in establishment or expansion of leasing programs Prepared merchandise for purchase

Monitored customer preferences to determine focus of sales efforts Reviewed operational records and reports to project sales and determine profitability Watched for and recognized security risks and thefts, and knew how to prevent or handle these situations Preformed sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory Inventory stock and requisition new stock Planned and directed activities such as sales promotions, coordinating with other department heads Managed staff and created work schedules Interviewed, hired, and trained new staff Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Assistant Manager, 03/1984 to 07/1987

Tiffany House Apartments – Oklahoma City, Oklahoma Met with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas

Marketed vacant space to prospective tenants through leasing agents, advertising, or other methods Determined and certified eligibility of prospective tenants Negotiated the sales, leases, and/or development of property and complete or review appropriate documents

Managed and oversaw operations, maintenance, and admistration of properties Investigated complaints, disturbances, and violations and resolved problems Maintained contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations Directed collection of monthly assessments, rental fees, deposits, and payments High School Diploma: 1982

Putnam City North High School - Oklahoma City, OK


University of Central Oklahoma - Edmond, OK

Real Estate License,

Abide Real Estate School - Oklahoma City, Oklahoma EDUCATION

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