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Customer Service Social Media

Location:
Toa Payoh, 310490, Singapore
Posted:
October 27, 2018

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Resume:

MARY W

NJENGA

Doha, Qatar

+974********

ac7iu5@r.postjobfree.com

Nationality: Kenyan

Age: 27 years old

OBJECTIVE

Seeking a position with a company focused on career development, employee empowerment and whose values are family natured, so as to ensure that we not only build business, but also ensure healthy work relationships within the company and also with clients and guests.

PROFILE STATEMENT

I am a highly motivated, hardworking and results driven professional with over two years interacting with diverse and demanding groups of people. Excellent communication skills coupled with persuasive and negotiation skills and my strong customer relationship management skills will contribute to an expanded customer base and ensure customer retention. I am a committed and resourceful team member who will do my best to be the company's brand ambassador.

EDUCATION

B. A Journalism and Media Studies The University of Nairobi

2010 – 2013

I was awarded 2nd class upper division honors in Bachelor of Arts Journalism and Media Studies with a Public Relations major. In the course of study, I attained vast information in Marketing, customer service, information technology, brand representation, indoor and outdoor organizational relations, presentation skills among others.

Kenya Certificate of Secondary Education Tumu Tumu High School

2006 – 2009

I was awarded the Kenya Certificate of secondary education in accordance with the Kenyan education curriculum

EXPERIENCE

Sales Assistant Quality Retail Group

2016 - 2017

RESPONSIBILITIES

Assisting customers with queries they may have and directing them according to the items they may need

Informing customers about ongoing promotions or discounts

Stock checking for overall analysis

Replacing and Rotating stock according to the sell dates

Receiving deliveries

Office Assistant/tea girl Ministry of Administrative Development, Qatar

2014 - 2016

RESPONSIBILITIES

Mainly assessing the needs of the staff and handling them accordingly for example acting as a messenger if they need to pass information and documents to other people in the same department or other departments, taking their food and beverage orders and ensuring they are delivered on time.

Handling the requests of the customers sometimes and directing them accordingly.

Operating office equipment, basically the printer, telephone and copy machine.

Supplying the staff with office supplies like stationary and brochures.

Dispatch Clerk Bata Shoe Company LTD

2014

RESPONSIBILITIES

Getting invoices with customer distribution orders and ensuring they have the correct information.

Prepping the staff with information on the type of shoes and other products to prepare for dispatch.

Handling phone-calls and emails in the export department.

Monitoring the products to ensure they are all dispatched as stated in the invoice.

Using the inventory system to check that the orders that have been dispatched.

corresponding with the initial purchase order and documenting any changes that we may have had to make.

Ensuring the staff double check the shoes and other products in the trucks selected to transport so as to ensure complete accuracy.

Following up with the truck drivers to ensure that the goods are delivered to the right destination and checking with the customer to give them the estimated delivery time of the products they ordered.

Customer Service Representative Nairobi water and sewerage Company LTD

2013

RESPONSIBILITIES

Providing help when customers request information on bills, where other company branches are located, contact information of these branches and other technical water department services.

Using the customer management system to track and manage customer accounts.

resolving various complaints by listening to the customers problems and dealing with them effectively.

Passing on to the manager inquiries that are beyond my capability to handle.

Creating reports on my daily activities, the issues that I have encountered and how I handled and resolved them and the number of people I have served throughout the day.

KEY SKILLS

I am capable of working autonomously but I'm also comfortable operating within a team environment.

I have proven organizational skills

I am computer literate

I able to identify any health and safety risks.

I have excellent interpersonal skills

I am an effective communicator; proficient at all levels in English, both verbal and written.

I am capable of establishing immediate rapport with everyone.

I am able to handle conflicting demands and/or challenging pressures for resources.

PERSONAL QUALITIES

I have a smart corporate appearance and often get complimented for it.

I am pro-active with a keen eye for detail

I am flexible in attitude and in daily hours of work.

I am a highly motivated person with a "can do" approach to things because I believe that it's better to try something and fail rather than not try at all.

I understand and uphold privacy and confidentiality of activities that people have entrusted me with.

I am a team player. I mostly get along with everyone.

I am a self-starter and able to work on my own initiative.

ACTIVITIES

I am passionate about reading; journals, novels, newspapers, blogs etcetera, photography, traveling, and I am also an active person across different social media platforms such as LinkedIn, twitter, Facebook etcetera.

REFERENCES

1.Charfeddine Rouise

Procurement Associate

Malomatia Qatar.

Mobile number: +974********

2.Michael Gatiba

Customer service executive

Qatar Postal Services Company(Q-POST)

Mobile number: +974-********

3. Lidiya Valvo

Acquaintance

Mobile number: +974********



Contact this candidate