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Practice Administrator

Winston-Salem, North Carolina, United States
October 27, 2018

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Richard P. Brodeur

**** ********* ****** ****

Winston-Salem, NC 27127


Career Highlights: Highly energized, organized, self-motivated, goal-orientated professional with progressive experience, responsibility, and documented success in the management of professional organizations. Industry Background/Experience: Healthcare, Law, Insurance, Entertainment, Retail, Consulting, Non-Profit Education

Florida Atlantic University- Boca Raton, FL Bachelor of Business Administration -Management Florida International University-Miami, FL MBA Course Work/Candidate Work Experience

Davie Dermatology and The Med Spa

Practice Administrator 01/2016 to 12/2018

• Responsible for overall administration and management (Billing, Human Resources, Payroll, IT, Operations, Financial Reporting/Recording/Analysis) of an outpatient clinic and Med Spa with 5M in annual revenues and average of 150 patients per day - staff of 40.

• Developed a quality practice management team by recruiting, interviewing, selecting, and orienting key staff and provided for the professional development of key staff.

• Consulted with providers and practice management team members to support the delivery of cost-effective diagnosis and treatment by evaluating production, as well as, developing and implementing clinical guidelines and procedures for efficient office operations.

• Ensured sound fiscal operation by preparing operating and capital budgets, monitoring and investigating sources of budget variances, ensuring segregation of accounting duties, implementing cost reduction/revenue enhancement strategies, and spot-auditing financial records.

• Ensured clear office communications by implementing practice policies and procedures on a consistent basis.

• Minimized the practices legal risk by ensuring compliance with all applicable statues and regulations (FLSA, EEOC, ADA, OSHA, HIPPA, FMLA, NLRB, Medical Board) by providing regular training, and established and monitored operational guidelines that addressed risk areas of the practice.

• Achievements:

• Established and maintained a strong management team. Organized practice processes and administrative functions. Revised and updated multiple practice policies and led a project to develop operational manuals for the Business, IT, Clinical, and Patient Access Departments. Implemented the use of QuickBooks for in-house financial reporting. Created an in-house IT department and implemented the wise use of IT resources. Successfully decreased the burden of HR on practice owners. Redesigned and implemented a new website. Successfully ensured that the practice met all Meaningful Use Requirements. Successfully implemented a new Practice Management System. Limited the practice employee turnover ratio to under 10% annually. Successfully managed the Med Spa staff utilization at 75% or greater for 2018. Reduced expenses by negotiating multiple vender contracts or acquiring alternate venders which saved the practice more than $75,000.00 in first year. Digestive Health Specialists, P.A., Winston Salem, NC Director of Administration 05/2008 to 12/2015

• Responsible for all practice Administrative functions including: Human Resources, Payroll, Billing, Medical Records, IT, Financial Recording/Reporting/Analysis with annual revenues of 20M and Provider Credentialing - staff of 125.

• Managed the physical operation of all 6 practice facilities which included all maintenance functions.

• Assisted in the development of all practice policies and procedures.

• Directed all OSHA, HIPAA, Employee Safety and Administration of Employee Health functions. Exchange SCAN, Winston Salem, NC

Operations Manager/Controller 02/2004 to 04/2008

• Responsible for all financial reporting, grant reporting, and budgeting functions.

• Managed the agencies operations by overseeing all 5 agency facilities functions.

• Responsible for agency technology, operations, human resources and administrative functions- staff of 50.

• Assisted in the development of all agency policies and procedures.

• Supervised, trained and instructed staff in computer and accounting operations.

• Provided financial analysis and recommendations to the Executive Director, program directors and Board

• Monitored, analyzed and made recommendations concerning the Agencies investments. Business Consultant 08/2002 to 02/2004

• Provided business consulting services to area law firms under contract. Consulted in the areas of Human Resources, Billing, IT, Office Administration and Operational functions. Lewis and Daggett, P.A., Winston-Salem, NC

Legal Administrator 04/2001 to 08/2002

• Responsible for overall administration and management (Billing, Human Resources, IT, Operations, Financial Reporting and Analysis) of law practice with 5M in annual revenues - staff of 40. Daniels, Kashtan, Fornaris, Downs and Oramas, P.A., Coral Gables, FL Legal Administrator 04/2000 to 04/2001

• Responsible for overall administration and management (Billing, Human Resources, IT and Operations) of law practice with 7M in annual revenues - staff of 50. Montero, Finizio, Velasquez and Reyes, P.A., Fort Lauderdale, FL Legal Administrator 06/1999 to 03/2000

• Responsible for overall administration and management (Billing, Human Resources, IT, Operations, Financial Reporting and Analysis) of law practice with 5M in annual revenues - staff of 40. Grover, Weinstein, Stauber and Trop, P.A., Miami Beach, FL Office Administrator/Paralegal 01/1990 to 06/1999

• Completed investigations of personal injury cases from inception to settlement.

• Responsible for overall administration and management (Billing, Human Resources, IT, Operations, Financial Reporting and Analysis) of law practice with 5M in annual revenues - staff of 30. Skills

Human resources (HR) Benefits Administration, Collaboration, Employee Relations, HR Policies, Labor and Employment Laws, Performance Management, Recruiting, Compensation, Onboarding, HRIS. Financial Management: Accounting, General ledger, Financial analysis, Budgeting, Auditing, Planning, Forecasting, proforma analysis and management of operating budgets from 2M to 20M. Operations Management - Building maintenance, Project Manager, Space Planning, Business Development. Communication – Verbal, Written, Listening, Presentation, Interviewing Skills, Public Speaking Leadership – Team-Building, Strategic Planning, Collaboration, Coaching/Mentoring, Delegation. Influencing – Facilitation, Persuasion, Negotiation, Motivating, Collaborating, Committee management Interpersonal - Networking, Interpersonal Relationships, Office Politics Personal - Self Confidence, Adaptability, Resilience, Assertiveness, Self-Leadership. Creativity - Problem Solving, Analytical, Critical Thinking, Innovation, Troubleshooting, Social Media Marketing. Professional – Organized, Planning, Research, Business Acumen, Diversity Awareness, Process Improvement, Writing Reports and Proposals, Customer Service, Entrepreneurial Thinking, Project Management. Core Software Competencies - Microsoft Word, Excel, Access, PowerPoint, Outlook, QuickBooks, MAS 90, Business Works, Timeslips, Pacs, Needles, Softpro, GMed, Allscripts, Clinix, Modernizing Medicine EMA EMR and PM. Professional Affiliations

MGMA (2013 - 2016), SHRM (2013 - Present), NCMGM (2008 - Present), WSMGM Member (2008 - 2015) Treasurer

(2015- 2017) Vice President (2017) President (2018), Association of Legal Administrators- National and Local Chapter, North Carolina Association of Trial Lawyers (Law Office Management Section- Vice-Chair 2002), Clemmons West Homeowners Association (Vice President 2003 - President 2004-2007), Holy Family Deacons Softball Manager, Marriage Encounter Area Coordinator, SWFLL Manager and Division Director 2005-2007, Village of Clemmons Appearance Commission 2005-2007, Marvin Ward Elementary PTA Board 2005-2006

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