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Customer Service Administrative Assistant

Raleigh, NC
October 27, 2018

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Jenny Jin Muse

****-* ********** ****,******* NC 27607

Phone: 252-***-**** E-mail:

Professional Summary:

Experienced in tutoring and teaching all levels of students in Chinese as a second language. Ability to effectively work within a group as well as alone. Inter-culturally sensitive and internationally adept. Competence in multiple dialects of Chinese (Mandarin, Shanghainese, Henanese), as well as English and Japanese. Highly motivated, responsible, and hard-working. Graduated with honors in Communication studies. Excellent organizational skills, problem-solving, time management, and professional communication in both writing and speaking. Avid volunteer with World Relief and Church World services, where I assisted in resettling refugees, more than three years office administration experience and instructing ESL classes. Comfortable in working in a fast paced environment with a strong attention to detail and a utmost focus on quality work.


Aided in organizing multiple International festivals with over 5000 attendees

Coordinated a Chinese New Year reception with 300 attendees

Tutored American Chinese Learners in reading, writing, speaking, and listening skills

Experienced in both living and working long term in a foreign environment

Oversaw customer service in a 5-star international hotel human resources department

Instructed Chinese early learners in English as a second language lessons

Translated legal documents for Burkley Communities

Worked alongside volunteer teams at World Relief with Refugee Resettlement

Exceptionally served clients with Church World Services


Received a Bachelor’s degree from the University of North Carolina at Greensboro

Communication Studies with a focus on Intercultural communication

Graduated with honors and was awarded Dean’s list every semester


Fluent in both oral and written Chinese

Highly motivated self-starter and fast learne

Intercultural Competence Development Inventory rating of “Acceptance”

Comfortable with public speaking/presenting

Proficient with Microsoft Office

Multi-tasking oriented and time management

Problem-solving and organization

Conflict resolution

5505 CreekRidge Ln

Raleigh, North Carolina



Dear Hiring Team,

I was very excited to learn of your opening for an experienced administrative assistant. I was able to hear about this job opening Personally, I wanted you to know that not only am I very interested in working with your company, but I believe that I would also be a good fit. In the past I have had more than 3 years of administration experience from a variety of different office settings (from working in large international hotel offices to working in smaller refugee resettlement non-profits). I believe that with these past experiences in mind I could provide a unique perspective in promptly solving the many everyday problems that arise in office work. Moreover, I have already have experience in many of the duties and responsibilities involved in this type of work. I see myself as a well-rounded and open-minded candidate perfect for this position. I am a native Chinese speaker, fluent in American English, with a bachelor’s degree in communication studies. I am also knowledgeable in working with a plethora of different cultural backgrounds and intercultural communication. Given the opportunity, I would love to prove that I am a dedicated employee, a quick learner, attention to detail and multi-task skills in a proficient manner, and I believe that this mindset will certainly carry over into many aspects of my work ethic within your organization.

I am qualified for this position for a number of reasons. First and foremost, I have had a number of experiences working professionally with developing client relationships and offering exceptional client service; Through both written and oral communications (including professionally answering/transferring phone calls, promptly responding to mail, planning appointments, etc.). Beyond this, I am confident that my experience interning with Church World Services as a case manger assistant would allow me to transfer into this position seamlessly. This experience consisted of working with legal documents (applying for government benefits for refugees, securing housing, organizing important files), scheduling appointments, working with clients (over the phone, in person, and via mail), unique problem solving, as well as just about any other duties you would see in your average office job. While I occasionally worked with human resources, my main job was to set up interviews for our recruiting manager, prepare documents for meetings, financial disbursement, booking flights, and coordinating travel accommodations. On top of this experience, I have on numerous occasions worked with coordinating events for UNCG’s Chinese department. As an employee, I am flexible to work well in groups, 1 on 1 environments, and independently. I am a capable public speaker/presenter and have clear communication skills through both oral and written mediums. I am comfortable with conflict resolution, proficient with computers, while also having strong time management and organizational skills. I want you to feel confident that I am the type of employee that you would feel comfortable not only to hire, but to work with on a day to day basis.

I am available to work with any time frames you have available. I can be reached by phone at 1-252-***-**** anytime of the day. If contact by phone is inconvenient, I can easily be reached by my email: . Thank you so much for your time, I look forward to the opportunity to meet and discuss any questions you may have about me fulfilling this or any other positions.


Jenny Muse


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