Manager Technician
Resume:
Nicholas James Frisk
***********@*****.***
Elmira, NY 14904
Objective
To find a challenging and rewarding job in my fields of interest.
Qualifications
Owned Sunshine Computers in Elmira NY from 2/1998 to 10/2003
Responsibility's were to to run, maintain and operate all day to day aspects needed to run my computer store. I would ensure that our monthly operating costs were always as low as I could get them. I did all computer repairs from software to hardware, desktop to laptop. Even including component level repair of Main Logic Boards MLB's and daughter boards . I managed 2 employees. Built Southern Tier Emergency Physicians STEP first server ever and first website ever. Custom Built 40 new computers for Saint Mary Our Mother of Horseheads New York.. Used a ticketing system to be alerted to tasks that need completion
Worked at CyberDark Computing as head technician from 10/2003 to 9/2004
Responsibilities included managing 5-7 staff members I did all computer repairs from software to hardware, desktop to laptop. Even including component level repair of Main Logic Boards MLB's and daughter boards . Managed all advertisement campaigns. I personally custom built over 350 units for BOCES over a 4 year contract. Used a ticketing system to be alerted to tasks that need completion
Worked at COMPUSA A+ certified Technician 9/2004 to 2/2006
Responsibilities were to repair desktop and laptop computers for clients sometimes in warranty and sometimes not . The extended warranty were typically setup as insurance polices and I would need to submit a insurance “warranty” claim . To see if they approved of a proposed repair plan
Worked at Cyberdark Computing as senior repair technician / store manager 3/2006 to 11/2007
Responsibilities included managing 8-10 staff members at 2-3 different locations I did all computer repairs from software to hardware, desktop to laptop. Tablet to Cell phone. Even including component level repair of Main Logic Boards MLB's and daughter boards . Managed all advertisement campaigns. I personally custom built over 350 units for BOCES over a 4 year contract. Used a ticketing system to be alerted to tasks that need completion
Worked at Elmira College as a Network Administrator 11/2007 to 9/2009
Responsibility I Single handedly rolled out over 500 new computers at Elmira College. I imaged, transferred user data, setup peripherals and delivered all 500 units to their destination and setup all needed software for end users within 3 days time. I became an Apple Certified technician to better support our apple Users making me the only apple certified technician on campus. Also I supported all desktops,laptop, tablets and cell phones. Also projectors white boards and desk phones Digital and non digital. Managed active directory accounts and computers. Used a ticketing system to be alerted to tasks that need completion
Worked at The Computing Center, Ithaca NY Network Engineer 9/2009 to 09/2011
Responsibilities were as a service call technician . Worked on a multitude of different servers / computers both in house and onsite. Was the active directory administrator for more than 60 different clients. Did warranty repair on Dell laptop / desktop systems . Also did warranty repair for all Hewlett Packard's install. And maintained excellent client relationships. Used a ticketing system to be alerted to tasks that need completion
Worked at Cayuga Foot Care in Ithaca, NY as a Medical Practice Manager/Computer Tech 09/2011 –11/2012
Job responsibility's were to maintain day to day operating procedures. Complete medical coding billing . Calling in ahead for prior authorizations for patients. Creating and managing medical records .l Upgraded all computers and installed,configured the new EHR program and setup proper health measures setup E-Prescribe portal. Also was responsible for credentialing 2 doctors . I assisted with a multitude of pediatric surgeries . I managed 4 other full time staff members not including the Doctor and his wife. Was responsible for creating all advertisements in house.
Worked at Foot Specialists in Laredo Texas as Medical Practice Manager/Computer Tech 11/2012- 7/2015
Job Responsibilities had all responsibilities of a medical practice manager. Day to day office management . Credentialing the Dr. for various insurances and made sure all licenses and inspections where always up to date. I Was the HIPPA and OSHA Manager and as such I not only taught the required training materials that my staff was required but I also ensured compliance of all OSHA and HIPPA regulations within our practice. Did all ICD 9 billing/coding nightly. Installed, configured and setup and maintained 28 new Computers for the practice Including a Power-edge 2U server . Completed the medical records migration to the new EHR system . Prior to implementing the new system we were required have a separate billing and separate MHR system. Which not only was ridiculously redundant on average It created 15 extra minutes per patient per day of work . Which on a on a average day equates to 6 Hours of inefficiently utilized time. Managed over 17 people at this location
Worked at Catholic Charities Diosease of Rochester as Shelter manager, In Elmira NY 10/2015 -05/2016
Job responsibility's ran Elmira's Second Place East homeless shelter . I created a New York State backed smoking cessation program for the shelter the first of its kind in NYS. Also partnered with Safelink and Safetrack to provide the homeless with access to a free cell phone, Made sure shelter was ready and in compliance with NYS health and codes. Managed a staff of 5
Worked at The Computer Shop in Endicott NY 05/2016-12/2017
Job Responsibilities was the lead tech did any type of laptop, desktop, server,phone and telephone repair. Resolved all software and hardware issues. Did everything from replacing LCD's on cell phones,tablets and laptops to doing. component level main logic board repair / component replacement ie but not limited to (DC Jack Replacement). Also as a manager resolved a wide array of issues brought to me but co-workers and by clients. I have been very successful in resolving all types of issues in a fast, fair and honorable way. Managed a staff of 3 at one point
Worked at Chemung County Sewer District as a Temporary Laborer 12/2017-04/2018
Job responsibilities Keeping Job sites clean, setting up and taking down signage while flagging. Created multitude of standard operating procedures. To better assist new candidates
Worked at Superior Talent at Lockheed martin as a Temporary Lead Desktop Support Technician 04/2018-08/2018
Job Responsibilities were Managing on average 120 units weekly doing Windows 10 upgrades including the data migration and reinstalling all appropriate software for that user.
Education
Southside High School 2001
Kaplan University Associates Degree Criminal Justice 2006
Computer Technician Certification Brain Bench 11/1999
Computer Network Technician Certification Southeastern Institute 8/2000
Windows 2000 System Administrator Certification Southeastern Institute 1/2001
CompTIA A+ Certification 10/2002
CompTIA Network + 8/2007
Microsoft Certified Systems Administrator (MCSA) 2/2004
Microsoft Certified Desktop Support Technician (MCDST) 3/2004
Cisco Certified Security Professional (CCSP) 6/2010
POSitouch Point of Sale Repair Technician Certification 2/2005
ISFCE Forensic Computer Examiner Certification 6/2005
Dell Desktop computer repair technician certification. 7/2016
Dell Laptop repair technician certification 7/2016
Dell Laser printer repair technician certification 7/2016
Dell Power-edge repair technician certification 7/2016
Apple Certified Professional 5/2008
HP Certified Professional (APS) 10/2010
Medical Terminology 11/2013
Medical ICD 9 Coding Specialist 10/2012
Medical ICD 10 Coding Specialist 04/2017
Texas Notary Public my Commission Expires April 07,2019
Relevant Experience
Single handedly rolled out 500 new computer at Elmira College. I imaged, transferred user data, setup peripherals and delivered all 500 units within 3 days time.
Built and maintained Saint Mary Our Mother School in Horseheads, NY‘s. Network and computer systems
Built and maintained Southern Tier Emergency Physicians Network in Elmira, New York
Maintained Southern Tier News Company‘s Network, Steele Memorial Library and Elmira College’s 500+ units.
Built and Maintained several other networks
Remotely managed and repaired a client list of 1,829 units and users. Among those were 685 servers and 385 of them were domain controllers.
Capable of repairing all laptops and desktop computers as well as new complete system builds.
Capable of doing forensic level data recovery
Familiar with many proprietary Point of Sale systems
Familiar with many different types of PBX and IP phone systems
Familiar with all new and older servers and desktops.
Very familiar with Active Directory and Terminal Services
Very proficient in all MS based operating systems, Linux, Unix, DOS, Android, Mac OS X, Apple IOS and many more.
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