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Executive Assistant Customer Service

Katy, TX
October 27, 2018

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Nancy J. Winters

Katy, TX *****

Mobile: 912-***-**** LinkedIn Profile


Diligent, enthusiastic professional with the ability to master new, complex skills quickly. Extensive experience as an Executive Assistant and Program Administrator, with experience in event planning and budget planning and execution who embraces a fast-paced, task-driven work environment. Proficient in all MS Office Professional applications/software. Able to collaborate across all organizational levels to produce effective results.


Stop & Shop, Southbury, CT

Deli Clerk/Customer Service Employee, 2015 to 2018

Provide consistent and excellent customer service for all customers that visit the deli area of the store.

Key Contributions:

Maintained deep knowledge of all local, state and federal health and civil code regulations

Provided consistent support for the management staff in understanding current inventory conditions, sales and overall department reconciliation for deliverables and invoicing

Receive, unload and display all merchandise within the department

Utilization of quality control methods to support the entirety of the department

Southeastern Building Trades Association, St. Mary’s, GA

Executive Assistant, 2004 to 2007

Supported the Company President and the Logistics and Events Scheduling Manager, to ensure smooth overall management of the entire organization.

Key Contributions:

Conducted research and analyzed and documented the latest developments in building code laws for specified states/geographic regions

Prepared PowerPoint presentations and online educational collateral in collaboration with instructions to be used for state and local government contractor certification training courses, presenting completed materials to state boards of review, to ensure compliance with government regulations

Managed all database activities for all course enrollment materials and course completion certificates

Planned and executed all special events, including booking speakers, venues, travel and lodging of guest instructors

Created the budget for all events for the entirety of the organization

DOES Girls Camp, Dayton, OH

Camp Director, 1999 to 2004

Responsible for the oversight for the entire operation of the Girls Camp, managing a staff of 34 and over 200 annual attendees.

Key Contributions:

Led annual recruitment, leadership training and safety training of the adult volunteer and the young camp leader staff

Coordinated execution of all accommodations, meals, daily activities and special events

Managed annual planning and execution of a three-day wilderness “high adventure” team building experience for the 16-18 year-old youth camp leader staff

Elrich & Lavidge, Dayton, OH

Pollster, 1994 to 2001

Collected detailed information from customers, to be able to provide fact-based recommendations for the organization.

Key Contributions:

Gathered all pertinent details from each of the customers involved

Reviewed the data, providing a rich analysis of the information obtained to be able to share with corporate staffers

Promptly fulfilled all tasks set forth by the management team

Montgomery Ward, Dayton, OH

Merchandise Specialist/ Accounting Office,1982 to 1985

Led sales and merchandising efforts for the store, providing a stellar customer experience for each visitor.

Key Contributions:

Created new customer accounts, increasing overall sales and margin for the store

Supported key work on the accounts payable processes and execution

Tracked and logged all inventory and provided detailed accounting of any product shortages and shrink


Business Management

TCCC – Fort Worth,TX

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