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Manager Operations

Lakeland, FL
October 27, 2018

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Charles L. Benson

Lakeland, FL 863-***-****

Transportation Manager Operations Manager

Inventory Control Logistics Management Strategic Planning

Successful Operations Manager having expertise within the transportation business as well as in the business development and contingency planning. Skilled in resolving complex issues by carefully analyzing data and evaluating results to attain the most effective and efficient solution. Ability to maintain financial stabilization, grow profitable sales, establishing competitive markets while increasing market share and delivering accurate margin projections even in a fast-paced environment. Technical proficiency in MS Office, PeopleSoft, JDA/Manugistics, Yard Management System, CAMS Dispatch and Xatanet On-Board Computers.

Transportation Management

Supply Chain Management

Conflict Management Resolution

Strategic Planning

Inventory Management

Safety Program Implementation

Team Leadership

Customer Satisfaction

Budget Management

Distribution Center Operations

Staff Recruitment & Training

Contract Negotiation

Workforce Morale



Routing & Analytics Manager, 4/2016 – 7/2018

Transportation Operations Manager, 9/2001 – 4/2016

Orchestrated complete oversight of four Router Analysts II’s and two Router Analysts I’s to manage over 18 multiple billings from eight Distribution Centers, altogether servicing over 753 retail stores in Southeast.

Strategized ways to improve delivery frequency system to manage feedback from customers without further increasing costs.

Forecasted, researched and identified methods and areas to reduce freight costs by 8%.

Assessed efficient methods to save $375K annually by improving direct store delivery and regular delivery processes.

Supervised 106 drivers, 10 office associates and 15 supporting staffs in a very compelling and hasty environment. Accelerated staff performance by organizing various training programs and setting department goals and objectives.

Conserved an amount over $500K annually by facilitating and implementing the Activity Pay Program which boosted driver efficiency and headed various safety programs that reduced the accidents by 84% from 2005 to 2013.

Enhanced the profit margin by consistently achieving revenues between $400K and $600K each year for 15 years. Ensured a 96% on-time delivery rate for over 143 retail stores and backed associates with $29K financial aid by granting awards and banquets.

Pioneered initiatives within the fleet maintenance shop and charted an ingenious strategy to streamline transportation and maintenance of the company by controlling and strategically allocating a $12M budget.

Executed operational changes while coordinating the closure of 40 stores in 2003 and 33 stores in 2013.


Bachelor’s Degree in Business Administration, Kaplan University, 50 Credits earned

Food Lion Continuing Education, 1500 Credits

U.S. Marine Corps New York Army National Guard

Community & Organizational Highlights

Member, Sweetbay Diversity and Advisory Council

Logistics Chair, American Heart Association Tampa Bay Heart Walk, 2007 & 2008

Chairman, Hannaford New York Safety Team, 10 years

Collaboration, Federal Highway Administration, Rumble Strip Utilization Safety Video

Collaboration, Federal DOT New York State Motor Truck Association New York State Police, No-Zone Program

Collaboration, New York State Department of Motor Vehicles Federal Highway Administration, CDL Pilot Program

Notable Awards

Sweetbay Unity Community Golf Charity Event, 1st Place

New York State Truck Driving Champion

One Million Miles Consecutive Safe Driving Award

New York State Driver of the Year

Rookie of the Year: New York State Truck Driving Championships

22 consecutive years of safe driving with no preventable accidents

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