Name: Bazarova Zarifa
Marital Status: Single
Date of birth: 17/04/1984
Height: 5.6 ft.
Weight: 65 kg
To utilize skills obtained in learning institution and together with hospitality skills to be a professional who can work diligently and meet high standards.
I am confident to work as a strong strict leader
I am a hard worker and responsible.
I am a strong problem solver
I have a great sense of responsibility dynamic and I am team player.
I am opening minded and approachable.
I am a good person with strong communication skills.
I am always eager to take up new challenges.
To work in a company where my keen skills and knowledge are going to be utilized to the maximum to a successful growth of the company
Over eight-year experience in the hospitality industry.
Fully entrain complete knowledge of the hospitality industry.
In-depth knowledge of sustaining positive guest relations.
Highly skilled to feel customers wishes and responding appropriately.
01/2018 Guest Relation Supervisor
Reef Resort 5*
Ensuring and providing flawless, upscale, professional and high-class guest service experiences
Analyzing customer feedback and providing strategic direction to improve overall rating
Responding to guests needs and anticipating their unstated ones.
Provide upscale guest service experiences for clients throughout their stay
Ensure clients are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Promptly address guest’s requests, like in-room dining
Actively listen to and resolve complaints
12/2015 -12/2017 GGM Executive Secretary
Ramee Grand Hotel and Spa 5*
Provide general administrative support.
Answering phones and routing calls to the correct person or taking messages.
Greeting visitors and deciding if they should be able to meet with executives.
Handle confidential documents ensuring they remain secure
Handling basic bookkeeping tasks.
Filing and retrieving corporate records, documents, and reports.
Performing office duties that include ordering supplies and managing a records database.
Provide administrative reports, memos, invoices letters, and other documents
08/13-11/2015 GM Secretary Wyndham Hotel in Tashkent 5*
Provides secretarial and administrative support to the General Manager
Coordinates work with other executive and support staff to ensure a high performance, customer service-oriented work environment
Schedules prepare meeting materials and types minutes for various meetings.
Receives telephone calls, providing information and handling issues that may require sensitivity and use of sound, independent judgment.
Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)
11/12-08/2013 FOS Dedeman Silk Road Hotel in Tashkent 5*
Receiving guest to the hotel by greeting them warmly and attending to their inquirers and answering inquirers over the phone.
Informing guests of the services and accommodation rates in the hotel, make a reservation for the guest according to their needs, and also make sure that all reservation canceled are affected immediately to avoid confusion.
Build a good relationship with the guest to make them feel free and comfortable and address any complaints that they might have in a very courteous manner to protect the image of the hotel.
Keep clean and comprehensive records of the guest room bookings and bills for accountability and future references.
Attend to all routes of room booking s such as online, phone and in person to ensure that reservation is not left hanging but attend to promptly to keep the hotel business running.
9/2010-10/2012 Guesterlation at Radisson Blue Hotel in Moscow 5*
9/2007-7/2010 English Teacher Industrial Professional College Uzbekistan
Undertake English Language courses for student
To conduct courses for students to improve the English Language
Education and Qualification
Roman-German Philology faculty,
World Languages University, Uzbekistan
certificate with honors, 92%
The best employee of the month in October 2013
The best employee of the year 2014 Dedeman Silk Road Tashkent
Excellent guest service and communication
Ability to work with people from different backgrounds
Ability to work a flexible schedule
Bahrain driving license
Hobby: Swimming, fond of sport and watching a movie
Windows 7/XP professional MS Office, Word, Excel, Outlook, Internet, Emailing
Opera, Fidelio etc…
Available on request
I hereby declare that the above given information are true to best of my knowledge.