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Customer Service Administrative Assistant

Location:
Manama, Manama, Bahrain
Posted:
October 27, 2018

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Resume:

Personal date:

Name: Bazarova Zarifa

Nationality: Uzbekistan

Marital Status: Single

Date of birth: 17/04/1984

Mobile: +973-********

Email:ac7imp@r.postjobfree.com

Height: 5.6 ft.

Weight: 65 kg

Curriculum vitae

MISSION

To utilize skills obtained in learning institution and together with hospitality skills to be a professional who can work diligently and meet high standards.

PERSONALITY

I am confident to work as a strong strict leader

I am a hard worker and responsible.

I am a strong problem solver

I have a great sense of responsibility dynamic and I am team player.

I am opening minded and approachable.

I am a good person with strong communication skills.

I am always eager to take up new challenges.

Career objective

To work in a company where my keen skills and knowledge are going to be utilized to the maximum to a successful growth of the company

QUALIFICATIONS

Over eight-year experience in the hospitality industry.

Fully entrain complete knowledge of the hospitality industry.

In-depth knowledge of sustaining positive guest relations.

Highly skilled to feel customers wishes and responding appropriately.

WORKING EXPERIENCE

01/2018 Guest Relation Supervisor

Reef Resort 5*

Ensuring and providing flawless, upscale, professional and high-class guest service experiences

Analyzing customer feedback and providing strategic direction to improve overall rating

Responding to guests needs and anticipating their unstated ones.

Provide upscale guest service experiences for clients throughout their stay

Ensure clients are properly greeted upon their arrival

Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

Promptly address guest’s requests, like in-room dining

Actively listen to and resolve complaints

12/2015 -12/2017 GGM Executive Secretary

Ramee Grand Hotel and Spa 5*

Provide general administrative support.

Answering phones and routing calls to the correct person or taking messages.

Greeting visitors and deciding if they should be able to meet with executives.

Handle confidential documents ensuring they remain secure

Handling basic bookkeeping tasks.

Filing and retrieving corporate records, documents, and reports.

Performing office duties that include ordering supplies and managing a records database.

Provide administrative reports, memos, invoices letters, and other documents

08/13-11/2015 GM Secretary Wyndham Hotel in Tashkent 5*

Provides secretarial and administrative support to the General Manager

Coordinates work with other executive and support staff to ensure a high performance, customer service-oriented work environment

Schedules prepare meeting materials and types minutes for various meetings.

Receives telephone calls, providing information and handling issues that may require sensitivity and use of sound, independent judgment.

Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.)

11/12-08/2013 FOS Dedeman Silk Road Hotel in Tashkent 5*

Receiving guest to the hotel by greeting them warmly and attending to their inquirers and answering inquirers over the phone.

Informing guests of the services and accommodation rates in the hotel, make a reservation for the guest according to their needs, and also make sure that all reservation canceled are affected immediately to avoid confusion.

Build a good relationship with the guest to make them feel free and comfortable and address any complaints that they might have in a very courteous manner to protect the image of the hotel.

Keep clean and comprehensive records of the guest room bookings and bills for accountability and future references.

Attend to all routes of room booking s such as online, phone and in person to ensure that reservation is not left hanging but attend to promptly to keep the hotel business running.

9/2010-10/2012 Guesterlation at Radisson Blue Hotel in Moscow 5*

9/2007-7/2010 English Teacher Industrial Professional College Uzbekistan

Undertake English Language courses for student

To conduct courses for students to improve the English Language

Education and Qualification

9/2003-7/2007

Roman-German Philology faculty,

World Languages University, Uzbekistan

certificate with honors, 92%

Achievement

The best employee of the month in October 2013

The best employee of the year 2014 Dedeman Silk Road Tashkent

Additional Capabilities

Excellent guest service and communication

Ability to work with people from different backgrounds

Ability to work a flexible schedule

Bahrain driving license

Languages

English

Russian

Turkey

Uzbek

Hobby: Swimming, fond of sport and watching a movie

Computer:

Operating system

Windows 7/XP professional MS Office, Word, Excel, Outlook, Internet, Emailing

Opera, Fidelio etc…

Reference

Available on request

I hereby declare that the above given information are true to best of my knowledge.



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