Nursing Assistant Customer Service

KALEENI POLLARD

GENERAL DELIVERY, BELLINGHAM, WA 98225 360-***-**** **********@*****.***

Certified Nursing Assistant over 15 years experience in a hospice setting. Patient-focused and empathetic caregiver with extensive knowledge of geriatric needs. Desire a position in a clinical setting. Well-equipped to provide emotional support in a comfortable, soothing environment. Desires a CNA position in a long term care or rehabilitation facility. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Demonstrated success in managing a high workload in dynamic environments. Capable of assisting patients with personal grooming requirements, preparing meals and helping with medication. Good communication and organizational abilities. Motivated CNA with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills.

Tubule feedings and medications familiarity

Efficient and reliable team player

Patient assessments

Companionship and emotional support

Patient privacy and confidentiality

Direct patient care

Recording vital signs

Documenting behaviors

Committed team player

Compassionate

Compassionate caregiver

CPR/First Aid certified

Charting and clinical documentation

Trustworthy companion

Patient-focused care

Supporting personal needs

Inventory management

Responding to emergencies

Culinary talent

Regulatory compliance

Material Handler, Apr 2016 to Jul 2017

Goodwill – Bellingham, Washington

Organized inventory to ensure efficient location of merchandise. Received and unpacked shipments and new equipment as directed. Monitored production schedule to ensure proper inventory levels. Transported inventory items to appropriate locations. P S

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Cleaned warehouse areas to maintain safety and efficiency. Estimated costs and set quality standards.

Responsible for achieving production requirements. Certified Nurses Assistant, Jan 1998 to Mar 2007

Bremerton Convalescant Rehabilitation Center – Bremerton, Washington Verified data integrity and accuracy.

Responded appropriately to the physical, emotional and developmental needs of patients. Obtained information about clients' medical history, drug history, complaints and allergies. Assisted with patient transfer and ambulation.

Followed safe lifting techniques and individual resident lifting instructions. Maintained sanitary residents' and program rooms.

Assisted in cleansing enemas, catheterization and bladder irrigations. Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.

Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.

Cashier Customer Service, Apr 2003 to Oct 2004

Macdonalds Resturant – Seattle, Washington

Managed time effectively while meeting professional goals and working effectively with other members of the team.

Ensured continuous provision of service excellence and customer satisfaction. Properly handled and timely processed cash and credit card transactions. Maintained a friendly and customer-focused shopping platform. Worked closely with a wide range of customers, asked questions, collected information and assessed their needs.

GED: 2004

Spokane Community College - Spokane, WA

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