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Office Assistant Customer Service

Silver Spring, MD
Minimum wage acceptable
October 26, 2018

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Gayatriveena Mamidanna Rao

***** *** ******** ****

Apartment 405

Silver Spring, MD 20904


Objective To obtain a position as an Office Assistant

Education Bachelor Of Arts-December 2003-UMBC: University Of Maryland At Baltimore County-Major: History, Minor: Psychology

Microsoft Office Certification-September 2010-Montgomery College-Rockville Campus: Continuing Education

Microsoft Office Courses-April 2017-I.T.T.C-Inter-Training Technical Centre-

Bangalore, Karnataka-INDIA

Employment Experience

8/2018- Customer Service Representative-Constellation Energy

In this capacity, I work on various campaigns making calls and answering calls to and from customers regarding their energy bills. I try to persuade customers that they could save money on their energy (electric and gas) bills by signing with the company. I received three days of paid training for the position and had to pass a written exam with a score of 85% or better. This is a part-time position.

2010-2010 Front Office Associate-SpringHill Suites

In this capacity, I greeted customers, made reservations, issued room keys, dispatched the shuttle to the airport, checked guests in and out, handled the cash register, prepared welcome envelopes, managed the general store, counted cash, answered general questions about the hotel, local attractions or places of interest and assisted in whatever way possible.

2007-2008Transportation Security Administration-Transportation Security Officer

In this capacity, I screened passengers and their luggage for dangerous or prohibited items such as guns, knives, or explosive devices, operated an x-ray machine, monitored a metal detector, made clear announcements, conducted manual inspections of property and people, checked tickets, boarding passes, identification of passengers, and used an Intra-Explosive Detection machine. I was based out of Baltimore/Washington International Thurgood Marshall (BWI) Airport.

2007-2007Accel Corporation-United States Court Of Appeals For Veteran’s Claims-Administrative Assistant

In this capacity, I made labels for folders with an electronic typewriter,

addressed envelopes, xeroxed documents, delivered mail, and did other various clerical tasks. I used to have a special machine to fold the paper properly, but I had to address and stuff the envelopes manually.

2007-2007Howard University (College Of Medicine)-Data Entry Organizer

In this capacity, I organized data for a Nutritionist who was writing an article on obesity and needed the data assembled for the many participants in the study. I organized the data on the people according to their sex and ethnic group. I then developed spreadsheets using Microsoft Excel, and input the data in the proper category.

2006-2007Federal Aviation Administration, Baltimore Flight Standards District Office-Aviation Clerk

In this capacity, I answered telephone calls, filed important documents, handled confidential information, proofread documents, assisted senior employees, typed up certificates, greeted customers, received faxes, xeroxed documents, opened and stamped all incoming mail, handled most outgoing mail, received complaints, entered data into a computer, put together reports, and kept track that the other employees were up to date on their identification badges.

2006-2006Air Wisconsin Airlines Corporation-Passenger Service Agent

In this capacity, I assisted passengers with instructions to enter into the aircraft, placed the proper identification tags on their luggage (I even helped carry their luggage whenever necessary), made announcements as to when certain aircrafts were landing, boarding, or departing, placed correct information at the gate, handled paperwork for operations, looked up passenger and flight information on the computer. I was based out of Washington Dulles International (IAD) Airport.

2005-2005AP Travel Inc.-Travel Representative/Office Assistant

In this capacity, I answered telephone calls, took messages, met firm deadlines, independently made reservations on the computer, sold tickets, kept detailed records, filed documents, arranged travel plans for customers, dealt with many consolidators, answered questions from sub-agents, handled money, took care of all correspondence, and entered accurate accounting information into a computer.

2004-2005Mahabazaar Travels-Travel Executive/Office Assistant

In this capacity, I answered telephone calls, took messages, independently made reservations on the computer, arranged travel plans for customers, took care of all correspondence, sold tickets, responded to quotes, dealt with various consolidators, handled money, made follow up calls, filed documents, kept detailed records, stuck to inflexible deadlines, and made suggestions for advertising.

2004-2004Office Team-Montgomery County Personal Care Program-Receptionist/Office Assistant

In this capacity, I answered phone calls, answered client’s questions, took messages, xeroxed documents, opened and stamped all incoming mail, shredded papers, scheduled appointments, and filed important documents. I did other general clerical office work, which involved typing.


Working knowledge of Word Perfect, Microsoft Word, Excel, And Power Point

Typing speed 40-45 words per minute (wpm) with 100% accuracy

Top notch oral, written communication and customer service skills

Working knowledge of Sabre, Amadeus, Apollo, and Fast Air (travel reservation programs)

Am proficient in using a cash register, x-ray machine, hand wand, metal detector, Intra- Explosive Detection machine, multi-line telephone, calculator, fax machine, electronic typewriter, shredder, microfilm equipment, xerox machine, postage weighing and pricing equipment

Had two security clearances from the Federal Government

Certificates & Dates Received

Certificate Of GSA Smart Pay Program-09/14/2006

Security Awareness Virtual Initiative (SAVI) Completion Certificate-09/15/2006

Certificate Of Completion-Privacy 101-09/20/2006

Certification Of Training-2006 Annual Ethics Training-11/09/2006

Certification Of Completion-FAA NO FEAR Presentation-11/15/2006

Certification Of Completion-(CBI/WEB) AVS QMS Orientation-11/28/2006

Transportation Security Administration Screener Certification-01/03/2008

Certification Of Completion-Conflict Management Essentials Course-2008

Certificate Of Reaffirmation-The Oath Of Office-4/14/2008


Available Upon Request


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