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Customer Service Design

Location:
Minneapolis, Minnesota, United States
Posted:
October 26, 2018

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Resume:

Svetlana

Bernstein

**** *** ****** **

Minneapolis, MN 55418

612-***-****

E-mail: ac7ikf@r.postjobfree.com

Portfolio: https://www.svetlanabernstein.com/work/ LinkedIn: https://www.linkedin.com/in/svetlana-bernstein-5b3000158/ UX Designer

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Skills

Creative and driven user experience and interaction designer with a background in service, science and art.

UX Design:

● Tools-Sketch, Axure RP, InVision, XD, Screen Flows, Wireframes, Trello, Blue Jeans, Google Sheets, Quicktime, Voice Recorder, Tree Diagrams, Flow Diagrams, Design Principles, Evaluation Methods

● Professional Skills-Deliverables, Strategy, Conflict Resolution, Systemic Design, Communication, Concept Design, Evaluation, Data Visualization, Interviewing, Active Empathy, Group Work, Excel, Team Building, Design Proposal, Data Analysis, Journey Mapping, Public Speaking, Brainstorming, Community Development

● Methods- Surveys, Storyboards, Heuristic Analysis Report, Secondary Research, Qualitative Research, Quantitative Research, Usability Testing, HTML/CSS, High-Fidelity Prototypes, Affinity Diagramming, Kano Analysis, Low-Fidelity Prototypes, Observational Research, Remote Testing Sessions, Stakeholder Interviews, Design Ethnography, Personas, Storyboarding, Design Workshops, Immersive Research, Desirability Testing, Cognitive Walkthrough, Contextual Inquiry, Task Analysis, Content Inventory and Audit Graphic Design:

● Photoshop, Illustrator, InDesign, Premiere, and After Effects Artist:

● Painting, Drawing, Writing, Welding, Sculpting, Textile Arts, Vending Hospitality:

● Waitress, Bartender, Hostess, Food Runner, Expediter ᅳᅳ

Experience

Prime Digital Academy/ UX Research and Design Student JUNE 2018- PRESENT Downtown Minneapolis

● NE Art Community-NE ArtBoard Application

● HabitAware-Keen Feature Design

● Your Yoga-Ombase Management System Added Features

● Frank Jackman-Local Crate UI Analysis

● Prime Academy-Welcome Gift Product Design

Self Sourced Project

● NE ArtBoard is an application I created to help artists connect by networking, promoting their work, posting events and centralizing the source of art related events to create a growing sustainable art community in NE Minneapolis. Group Project- Hennepin Technical College

● Worked on a team to create a solution addressing communication and engagement in a higher education setting to bring up the completion rates.

● Conducted on-site usability testing to discover the problem space

● Proposed a variety of long-term communication strategies to be implemented throughout the year

● Prototyped a mobile application using Sketch and InVision Freelance / Graphic Design and Fine Art

JUNE 2016- AUGUST 2018 NE Minneapolis

● Logos, posters, and artwork for local bands, customers and clients.

● Created a cohesive collection project to be displayed in the upcoming year.

● Welded abstract sculptures to be displayed in local establishments.

● Crafted beautiful textile art to be displayed at the Minnesota State Fair. From the East /Product and Sales Manager

AUGUST 2011- OCTOBER 2016, Minneapolis, MN

● Recruited, interviewed and hired individuals who would add value, dedication and knowledge to the sales team.

● Successfully managed production activities so all orders were shipped on time.

● Oversaw scheduling and job backlogs to properly allocate personnel and material resources.

● Communicated with customers and customer service teammates to develop a deep understanding of the client's needs and current market demands. Murrays Restaurant / Server and Hostess

MARCH 2016- FEBRUARY 2017 Downtown Minneapolis

● Worked alongside the owners of Murrays Restaurant to provide guests with a hospitable welcome and departure.

● Managed a system to coordinately seat the guests according to reservations and special requests.

● Worked in a fast-paced, high-stress environment, serving customers, using effective communication and a warm welcoming approach.

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Education

Prime Digital Academy/ UX Design Certification

OCTOBER 2018, MINNEAPOLIS, MN

Minneapolis Community Technical College / Biology

AUGUST 2015- DECEMBER 2016 MINNEAPOLIS

Minneapolis Community Technical College / Graphic Design AUGUST 2017 - DECEMBER 2018, MINNEAPOLIS

SPCPA/ Full-Time Summer Art Program

JULY 2008 - AUGUST 2012 MINNEAPOLIS

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Volunteer and

Community

Involvement

TC UX Meetups Member

● TC UX Meetups

UXPA Member

DevJam Member

● UX Workshop

● Machine Learning

3D Printing Club

● Learned how to use a variety of EPSOM printers

● Learned how to 3D Print

HATCH Committee

● Community Meetings

● Strategic Planning

● Event Planning



Contact this candidate