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Administrative Assistant Customer Service

October 26, 2018

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Judy Van Hooser

*** ***** *****, **********, ** *5067

214-***-**** -

Professional Summary

Pragmatic Assistant well-known for being willing to work hard to get the job done! Detailed, quick-paced and a true team player. Pursuing a new role where hard work and dedication will be highly valued.


Verbal and written communication

Administrative tasks


Active listening skills

Strong work ethic


Training and development

Superior organization ability

Basic administrative knowledge

Relationship building

Product and service knowledge

Data entry


Customer service-oriented

Friendly demeanor

Accurate money handling

Excellent communication skills


Work History

02/1999 to Present


Southern Baptists of Texas Convention – Grapevine, TX

Maintained contacts in database program (Excel).

Communicated proactively with the supervisors and immediately brought issues to their attention.

Engaged and built relationships with churches to provide the best service possible.

Maintained efficient registration programs for events, using online payment programs and credit card machines along with cash reconciliation systems.

Maintained knowledge of current policies regarding security procedures in working with children.

Answered customer telephone calls promptly and in an appropriate manner.

Actively pursued personal learning and development opportunities.

Resolved customer complaints in a professional manner while prioritizing customer satisfaction.

Worked with the management team to implement the proper division of responsibilities.

Related with various hotels and catering facilities to accommodate needs for various meetings.

09/1990 to 01/1999

Administrative Assistant

First Presbyterian Church, Chattanooga, TN, USA – Chattanooga, TN

Worked with both church members and board members for a worldwide ministry.

Placed orders for office supplies.

Indexed, cataloged and stored physical records.

Provided logistical support for board meetings, including room reservations and agenda.

Supported senior pastor with personal, church and worldwide ministry and travel needs.

Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.

Wrote professional memorandum and letters.

Assisted in preparing tapes to go to radio stations to national and international radio and television stations.

Submitted national and international radio and television contracts for worldwide ministry.

Maintained stock investment paperwork and ensured donors were communicated with in a timely fashion.

Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.

Worked with over 100 volunteers each week who processed incoming mail, ensuring correct deposits were made and maintained reporting information for all donations made.

01/1981 to 09/1990

Court Reporting

Judy's Reporting Service – Athens, TN

Performed all facets of transcription, including court reporting in depositions and civil and criminal court cases.

Prepared witness, discovery, pleading, trial and exhibit binders for oral argument and depositions.

Prepared and electronically filed motions, orders for the Tennessee court system.

Conducted transcription for legal proceedings, public service events and corporate meetings.

Recounted previously recorded information to provide reference for proposed question or subject matter.

Reviewed transcriptions to ensure accuracy in grammar, punctuation and spelling.

Called upon witnesses to testify under oath at court hearings.



Master of Arts: Organizational Management

University of Phoenix - Dallas, TX


Associate of Science: Court Reporting

Edmondson Jr. College - Chattanooga, TN


Bachelor of Science: Business Education

Jacksonville State University - Jacksonville, AL

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