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Pharmacy Customer Service

St. Petersburg, FL
October 26, 2018

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Leslie Wagner

**** *** ****** *****, ** Petersburg Fl 33705

Home: 727-***-**** Cell: 727-***-****

Professional Summary

Customer-focused and highly motivated, committed Community Pharmacist with over 15 years experience in pharmacy servicing patients and prescription benefit management. Outstanding interpersonal skills with a proven track record of establishing and maintaining positive relationships with customers, pharmaceutical vendors, medical professionals, healthcare organizations and insurance providers. Dedicated team player with the unique ability to excel in a fast-paced, high-profile environmet while providing excellent patient care. Familarity with federal and state laws and regulations pertaining to dispensing of drugs.


State of Florida Board of Pharmacy License #PS40621

Skill Highlights

Problem -Solving and Decison-Makiing

Critical thinking

Inventory Control.

Dedicated to maintaining highest levels of service at all times

Patient education & counseling

Medication dispensing

Detailed and Accuracy -Oriented



Experienced with all Microsoft Windows Operations

Pharmaceutical Compounding

Customer relations

Clinical Applications

Fast Learner

Team Player

Strong Work Ethic

Administrative Skills

Exceptional patient care and interaction

Pharmacy Marketing and Promotions

Immunization Certification through APhA


Comprehensive knowledge of third party insurance plans

Professional Experience

Walmart Pharmacy

08/20/2007 – Current

St Petersburg Florida

Performs primary functions of the Registered Pharmacist in interpreting and evaluating medication orders and prescriptions

Participate in Drug Utilization Review

Supervise and verifies the accuracy of all work performed by pharmacy technicians/interns

Fulfill clinical functions and provide pharmaceutical services to pediatric adult and geriatric patients

Develop and promote collaborative and collegial relationships with nurses, physicians and interdepartmental personnel as they relate to the pharmaceutical care of the patients.

Actively contribute to a team culture that promotes caring, energy, enthusiam and pride.

Lead with Heart display empathy and compassion for patients, customers, caregivers, and colleagues on my teamy

Adapt to change and adjust plans to thrive in a dynamic community healthcare setting

Motivate, insipire and develop my pharmacy support staff by balancing assignments that maximize colleagues strengths, address development opportunities and decrease knowledge gaps

Identify crictal business opportunities and contribute to the development of meaning solutions to drive growth and improve performance in my pharmacy

Performed trouble shooting for patients with insurance issues to resolve problems

CVS Pharmacy

5/2005 to 6/2007

St Petersburg Florida

Executed day-to-day operations in the pharmacy as they pertain to work flow production quotas and deadlines

Supervised the pharmacy production staff to ensure proper order entry work flow security of the pharmacy area and adherence to delivery schedules

Checked for completeness and accuracy of all new and refill labels and orders and reviewed content and accuracy of all drug packaging and labeling

Maintain highest levels of customer satisfaction at all times and resolve any customer service issues

Education and Training

PharmD: 2005

Florida A & M University


Associate of Arts: 2001

St Petersburg Junior College

St Petersburg, Florida


American Society of Health-System Pharmacists

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