Resume

Business Analyst role

Location:

Winnipeg, MB, Canada

Posted:

October 26, 2018

Contact this candidate

Resume:

Sunny Udoh, BSc. MSc., MoP, MSP, ITIL, PRINCE*, SFC, SSYBC

Professional Experience Summary

Profile Summary

Sunny is a Senior Business Analyst with over 10+ years business analysis experience leading teams to successfully deliver strategic business and IT initiatives. He has consistently demonstrated successful delivery of project outcomes on time and on budget across industry, client organization, culture or initiative complexity. He has extensive experience in delivering under compressed timelines, including projects in regulatory environments.

His key career highlights include turning struggling projects back on track as well as providing clients with tactical and strategic recommendations as a trusted business analyst.

Sunny’s varied industry delivery experience span the following:

Multiple software selection and integration projects

Custom software development using Agile and Waterfall methodologies

Management of IT operations

Organization Change Management

Supply Chain Performance Improvement

Business Process Management

Sunny has managed initiatives in private sector with equal ease with special focus on delivering improved business results and meeting all regulatory requirements. His client list includes Clovers Consultants, UK, Dunnes Corporation, Ireland, and Algonquin Power & Utilities Corporation, Ontario. Numerous industries have benefited from Sunny’s experience including Insurance, Information Technology, Retail, Power & Utilities and most recently Education.

Currently Sunny is working as a Lead Senior Business Analyst with The University of Manitoba on two very strategic projects.

The SharePoint / BoardVantage Project as well as the CAUDIT project.

Sunny has picked up vast amount of knowledge working with the creation of SharePoint Team sites within the Educational domain.

Sunny is equally effective working with analytics on the big picture, or rolling up his sleeves and managing tasks and resources down at the lowest level of detail.

Sunny has demonstrated excellent team building, communication and motivational skills by:

Coordinating resources and fostering positive and integrated partnerships with vendors

Successfully liaising with remote project teams located in different time zones and with competing priorities.

Demonstrated ability to support multiple simultaneous projects in matrix organization

Sunny takes advantage of his varied career experience by applying multiple lenses to each client engagement

The analytical thinking and precision of a professionally trained Chemist.

The discipline and experience of an entrepreneur

The learnings and experience as an information technology consultant

The analytical perspective of a business analyst

The diligence and awareness of a Project Manager

The dedication and Accuracy of a Portfolio Manager

His experience encapsulates tools from leading vendors such as Sciforma, Gliffy, MS Visio, SharePoint, HP Quality Centre, Raiser’s Edge, Events Registration System from Dude Solutions, Jira and Bugzilla.

Sunny has recently achieved his Portfolio Management, (MoP), Managing Successful Programmes, (MSP), Information Technology Infrastructure Library, ITIL certification and his Scrum Fundamentals Certification Credentials, (SFC). Sunny is also a Six Sigma Yellow Belt Certification (SSYBC) and has his PRINCE2 Certification in Project Management in a Controlled Environment, version 2.

He is currently studying for his Project Management Professional, PMP certification examination which he will be writing through the Project Management Institute, PMI.

Sunny maintains membership and certification as a Business Analyst as well as his membership with the Project Management Institute, PMI. Sunny served as volunteer in the campaign office for an electoral candidate for Elmwood - Transcona in the April 2016 elections. Sunny is a member of the International Institute of Business Analysis, IIBA and of the IIBA Winnipeg Chapter. Sunny is an active member of the community volunteering and is currently a member of the Prayer team as well as a member of the Market Leaders Committee at the Gateway Church here in Winnipeg.

Related Project Experience

Business Analysis and Business Systems Analysis

Senior Business Analyst - Lead Jan 2018 – Present

Project: Events Calendar Project Education

University of Manitoba

The University of Manitoba (“U of M”) seeks to upgrade their current Events Registration system from a legacy system soon to be unsupported by the vendor with a more functionally robust Events Registration system. The new system upgrade would also provide registration and Online payments for events.

Achievements:

Successfully documented the current state processes for events registration at the UofM.

Successfully elicited all requirements needed for the development of a new robust Events registration system with Registration capability and Online Events Payments functionality.

Organized triage session with the vendor to reconcile go-live issues with the implemented application.

Trained a user community of over 300 users on how to use the newly deployed software application.

Migrated over 60 calendar sites from the legacy events management system to the new robust software.

Created UAT test plans for the Change Advisory Board (CAB).

Responsibilities:

Eliciting and Documenting requirements from key stakeholders.

Performed Stakeholder Analysis of all impacted stakeholders on the project.

Working closely with the Accounts Receivable Office to design a future state process for receiving online payments for events registrations.

Performed Privacy Impact Assessment as well as Threats Risk Assessment.

Created and Documented the Communications Strategy plan and Tactical Communications documents used in communicating with the identified audience within the U of M.

Organized demo sessions with viable vendors.

Triaging and troubleshooting issues with the applications during trial of Pilot sites.

Comparative Analysis performed between PayPal as an Online Payment Gateway and Stripe.

Deliverables: Current State Analysis documentation, Requirements Traceability Matrix, RACI Matrix, Business Requirement Document, Events Calendar Training Guide, Business Requirement Document, UAT Test Plans, Support Model Documentation, Service Catalogue documentation, Future State documentation for Online Payments, Comparative Analysis documentation between PayPal and Stripe as Payment gateways, Implementation Playbook, Transition To Operation document.

Senior Business Analyst - Lead Jan 2018 – Present

Project: WISE Kid-Netic Energy Project Education

University of Manitoba

The Women in Science and Engineering (WISE) at the University of Manitoba (“U of M”) seeks to upgrade their current database which they use in the delivery of Workshops, Camps, Clubs and Events to schools in the Province of Manitoba and for reporting to their funders. The purpose is to replace their legacy unstable database they currently have which is unsupported and aging.

Achievements:

Successfully documented the current state processes in the WISE Department at the UofM.

Successfully elicited all requirements needed for the development of a new robust database and upgrade of their prevailing website.

Organized vendor demonstration sessions with viable vendors for provision of a successful software application to replace the current system.

Responsibilities:

Eliciting and Documenting requirements from key stakeholders.

Performed Stakeholder Analysis of all impacted stakeholders on the project.

Performed Privacy Impact Assessment as well as Threats Risk Assessment.

Created and Documented the Communications Strategy plan and Tactical Communications documents used in communicating with the identified audience within the U of M.

Organized demo sessions with viable vendors.

Worked with the vendor in compiling the detailed software development cost / quote.

Deliverables: Current State Analysis documentation, Requirements Traceability Matrix, RACI Matrix, Business Requirement Document.

Senior Business Analyst - Lead Jan 2018 – Present

Project: Raiser’s Edge Project Education

University of Manitoba

The Donor Relations Department at the University of Manitoba (“U of M”) seeks to deliver a reliable and secure donation platform to its Alumni and Constituents with the desired objectives of:

Providing a viable effective way in which Alumni and Constituents can make seamless donations to the University.

Improving the Online Donations form which Alumni and Constituents use in making donations to the University.

Improving the payment gateway from one which will no longer be supported by the current vendor.

Providing a NetCommunity platform which donations could be effectively collected from Alumni and Constituents.

Achievements:

Successfully documented the current state processes in the Donor Relations department.

Successfully performed Interface Analysis to make recommendations on the future state upgrade implementation.

Successfully completed a Comparative Cost Analysis on Credit Card Fees which are applied to Donations made via Credit Cards.

Performed an environmental scan to determine other online payment forms used by U15 Universities.

Responsibilities:

Eliciting and Documenting requirements from key stakeholders.

Performed Stakeholder Analysis of all impacted stakeholders on the project.

Performed Privacy Impact Assessment as well as Threats Risk Assessment.

Created and Documented the Communications Strategy plan and Tactical Communications documents used in communicating with the identified audience within the U of M.

Created a Scenarios document which was shared with the vendor to complete the Current State / Gap Analysis.

Deliverables: Current State Analysis documentation, Comparative Credit Card Cost Analysis, Interface Analysis documentation, Environmental Scan document, Stakeholder Analysis document, Gap Analysis.

Senior Business Analyst - Lead Jan 2018 – Present

Project 1: BoardVantage Replacement Project Education

University of Manitoba

The University of Manitoba (“U of M”) seeks to deliver a reliable and secure collaboration platform to its faculty and staff user communities, with the desired objectives of:

Enhancing productivity by empowering users to get work done from anywhere, and on any device;

Improving collaboration by better connecting co-workers and teams within and outside the U of M environment;

Simplifying the ability to search, locate, and share information;

Safeguarding U of M’s data and intellectual property with an ‘always on’ security posture - without hindering productivity or the ability to collaborate; and

Simplifying IT and improving operational efficiencies by unifying management across users, devices, apps, and services.

Achievements:

Successfully created SharePoint User Guides for the three (3) identified user groups of the SharePoint site.

Successfully resuscitated the SharePoint site project which was stalled due to lack elicited business requirements from key stakeholders and proper project focus.

Completed a full Proof of Concept (POC) Feedback Report which helped the project to gain traction.

Responsibilities:

Participated in Project Board meetings as the Lead Senior Business Analyst eliciting requirements from the Project Board members.

Eliciting and Documenting Project Board requirements from Executive key stakeholders.

Confirming any requirements from the Project Board.

Documenting the minutes of the meetings and confirming with the PM

Performed Stakeholder Analysis of all impacted stakeholders on the project.

Elicited requirements from the base FRAMEWORK document created by selected vendor for the implementation of this application.

Performed Privacy Impact Assessment as well as Threats Risk Assessment.

Created and Documented the Communications Strategy plan and Tactical Communications documents used in communicating with the identified audience within the U of M.

Created the SharePoint User Guides for 3 identified user groups of implemented SharePoint site.

Deliverables: Project Board Meeting Minutes, RACI Matrix, Support Model Document, Governance Document, Threat Risk Assessment Document (TRA), Privacy Impact Assessment Document (PIA), Service Definition Document, Identity Management Document, Management Roll Out Document, Training Document, Communication Strategy Document, Tactical Communication Plan

Senior Business Analyst - Lead Jan 2018 – Present

Project 2: CAUDIT, Council of Australian University Education

Directors of Information Technology

University of Manitoba

The University of Manitoba is also developing a Business Model framework for their Enterprise Architecture framework for input into the iServer Architecture repository.

This work involved using a Business Model framework and then modifying it to align with the way the U of M currently have their institution organized.

Responsibilities:

My role as a BA on this project was to document the capabilities (People, Processes, Information and Technology) for the Student Enhancement Success Unit within the U of M.

Elicited the Business Requirements from the Project Board.

Creation of the Business Requirements documentation for the CAUDIT Project.

Deliverables: Project Board Meeting Minutes, Requirements documentation.

Senior Business Analyst - Lead Jan 2018 – Present

Project 1: QuestionMark Project Education

Project 2: Pay for Print Project

University of Manitoba

Project 1: The University of Manitoba is developing an Online Learning Application for the School of Nursing for seamless delivery of examination and tests for the Faculty of Nursing, University of Manitoba.

Project 2: The University of Manitoba is currently upgrading the PaperCut application for the Pay for Print upgrade project for the Libraries at the University of Manitoba.

Responsibilities:

My role as a BA on this project was to document the Test Plan for the Pay for Print Project, UAT as well as a Test Strategy.

Elicited Use Cases with Key stakeholders.

Created training guide for the QuestionMark project.

Created the UMLearn LTI integration to QuestionMark user guide

Deliverables: UAT Test Plan, Training Guides, Use Case Requirements documentation.

Business Systems Analyst June 2016 – Dec 2017

Strategic systems Renewals Release 2 (SSR2) Insurance

The Wawanesa Insurance Company

Sunny is currently involved in the Strategic Systems Renewals Release 2 project and has a very important role which he plays. As a Business Systems Analyst on this project, he’s role is to work with Insurance Solutions (expert Insurance Professionals) who advise The Wawanesa Insurance Company on mandatory Governmental Regulations, Business Practices and Procedures, in identifying how the Wawanesa Insurance Company will be conducting future business, based on their current processes and in view of the new implementation initiative with the Guidewire Suite.

My responsibilities as a Systems Business Analyst on this SSR2 Project is in the data Migration of relevant data from their legacy Policy Management System, PMS to their newly implemented Guidewire Suite.

Achievements:

Successfully migrating HomeOwner Policies from their legacy system, PMS to the newly implemented Guidewire Suite.

Identifying data cleansing opportunities where the current data can be cleaned up to more management formats.

Responsibilities:

Identifying the relevant data that needs to migrated from the PMS legacy system to Guidewire

Map and Document the Business Process for the transformation of the data

Identify business concerns where the new system does not carry relevant data from their PMS legacy system.

Facilitated Data Migration Scrum sessions for the data Migration team.

Collaborated in Scrum of Scrum sessions and making presentations on behalf of DM.

Collaborated with the PM, SMEs and Business Stakeholders in terms of issues found with new processes versus their current existing processes.

Participated and worked in planning of Sprint tasks using Rally Collaborative tool.

Worked alongside the Guidewire Developers to design functionalities for the various Insurance Lines of Business (LOB)

Worked closely with the Quality Assurance (QA), to resolve any defect issues found in the migrated policies into the Guidewire suite.

Summary:

PolicyCenter Experience:

Worked with all screens in PolicyCenter - Policy Contract, Policy Info, Insurance History, Risk, Dwelling Construction, Coverages, Risk Analysis, Policy Review, Quote, Forms, Payment, Notes, Documents, Participants, History

Migrated data from their Legacy PMS system to PolicyCenter fields.

Each PolicyCenter Field Element was mapped to the corresponding data from the legacy PMS system

Worked with the Batch Process Info screen

Worked with the specially designed Data Migration tools which had our Reconciliation Overrides tool and the Reports screen - view logs, Product Model Info etc.

Worked with the Administration tab - Users & Security, Monitoring (Messages, Message queues,), Rating (Ratebooks, Rate Table Definitions etc)

Worked with Underwriting Issues, Activities, Related accounts etc.

Migration Experience:

Working with Homeowner Insurance Policies covering different types of dwelling risks (Homeowners dwellings, Tenants dwellings, Condominium dwellings, Seasonal Dwellings, Basic & Rented dwellings.

Worked on all Property line coverages such as Dwelling Coverage, Outbuldings Coverage, Contents Coverages, Loss of Use Coverages, Legal Liability Coverage and Coverages for Medical Payments.

Worked with all Dwelling Risk Optional Coverages such as Watercraft coverages, Earthquake coverages, Bylaws coverages, Fire department Coverages, Service Line coverages, Scheduled Items coverages and so many more.

Worked with Exclusions and Conditions

Worked with Optional Liability Coverages.

Worked with all types of Personal Property Extended coverages.

Reviewed functionality and logic being used with Legacy system (PMS) and worked with Business SMEs to determine what the business wanted to be done in the future state (new business vs current way of doing business).

Made recommendations for data Clean up with Branch Liaisons.

Worked with the SMEs to design and come up with our Data Migration Troubleshooting Guide - Known Issues and Reference.

Deliverables: Specification Mapping Documents for Migration of Data from PMS to Guidewire, SWOT Analysis, Process Flow Charts, Scope Documents, Test Cases, Test Plan.

Senior Business Analyst September 2015 - June 2016

Information Management System (IMS) Upgrade Utilities

Algonquin Power & Utilities Corporation, Ontario

Sunny was involved in the upgrade of the existing Information Management System (IMS) which was now legacy. The new system resolved the issue of missing or deleted information occurring in the Information Management System.

Achievements:

Successfully documented the information processes of the current Information Management System.

Managed the UAT Testing - as the team was accountable to multiple stakeholders from different departments.

Responsibilities:

Drafted the UML diagrams like Use Cases and activity diagrams using the modelling tool Rational Rose.

Collaborated with Executive Stakeholders to prepare business cases, as well as Providing detailed status reporting, daily, weekly and at the executive level

Facilitated JAD sessions and synthesized complex information into concise, readable, unambiguous process models.

Developed test strategies, plans and scripts and documented business processes and validation of applications.

Participated in the implementation of Organizational Change Management and Business Transformation initiatives.

Deliverables: Scope Document, SWOT Analysis document, Use Case Diagrams, UAT document, Test Strategy/ Plans / Test Cases, Training Guides.

Senior Business Analyst Aug 2013 – September 2015

Project: – IPP2013 Utilities

Algonquin Power & Utilities Corporation, Ontario

Sunny was involved in creating a new internal portal for the effective communication of documentation and project assignments for the company. This application allowed users to access, download and upload any documentation for internal use only. This created less paperwork and reduced the risk of sensitive vital company information from unauthorized access.

Achievements:

Documenting, Coordinating and managing of reporting for project work across the organization

Presentations and achieved buy-in of Business Requirements Document within Senior Leadership and responsible for deliverable approvals.

Responsibilities:

Using the appropriate combination of elicitation techniques to gather requirements bearing in mind factors such as time, methodology, business domain and deliverables to be created.

Gathered, analyzed and documented solution requirements using business process models and use cases.

Prepared and documented test plan document for User Acceptance Testing (UAT), and documented test scripts for testing activities.

Employed UML, use cases to evaluate user and Functional requirements and mapped Business Processes.

Deliverables: Vision and scope document, RFQ, RFP document, Test Strategy / Plans / Test Cases, Training Guides.

Business Analyst December 2009 - July 2013

Store Development – Role Out of 20 New Retail Store Outlets Retail Sector

Dunnes Corporation, Ireland

This project involved the successful development of 20 new retail store outlets for the retail chain to bring its total number of retail outlets to 155.Achievements:

Successfully documented and managed all project deliverables within the project schedule.

Effective management of dual role (BA & Category Manager) on the project

Responsibilities:

Developed the Business Requirement Document for the development of the new retail outlets.

Developed the SWOT analysis and the BIA documentation

Documented Point of Sale (POS) upgrade requirements for all new outlets

Effectively managed the change control documentation required during the project

Effectively identified stakeholders using the RACI Matrix.

Conducted and managed UAT execution involving 5 testers and 4 developers in an agile interaction within the defect management cycle

Deliverables: RACI Matrix, Training manual, SWOT Analysis, Process Models

Business Analyst April 2008 – November 2009

EMV – Europay, MasterCard, Visa Point of sale (POS) roll out Retail Sector

Dunnes Corporation

This project involved the successful roll out of the EMV – Europay, MasterCard, Visa Point of Sale (POS) security enhancement as mandated by the European Union (EU) Commission.

Achievements:

Imparting strategic and tactical upgrade of all POS systems within the retail organisation.

Responsibilities:

Elicitation of requirements from stakeholders

Documented the BRD in line with the mandate given by the EU Commission

Documented the Business Process Improvement facilitated by this new roll out

Conducted and managed the UAT for the roll out in 30 locations across Ireland

Documented the scope evaluation

Deliverables: Project Vision Document, Business Process Improvement Document, Process Models, RACI Matrix, BIA document, Training manual, Business Case Document.

Business Analyst August 2007 - March 2008

Mother & Baby Event – Product Launch Retail Sector

Dunnes Corporation, Ireland

Successful launch of our brand of products specifically targeting new mothers or expectant mothers and their babies. The product range was consistent with the market demands based on the market research and business analysis performed by Sunny.

Achievements:

Successfully surveyed over 400,000 target homes for brand and product development

Facilitated successful product test launch on company website before nationwide roll out

Responsibilities:

Effective requirements gathering from key stakeholders using appropriate elicitation techniques.

Documented the Business Requirement Documentation for the project

Facilitated effective, collaborative and results oriented JAD Sessions along with PM

Developed Business Process Improvement for the successful launch of the new product lines.

Deliverables: Business Process Improvement Document, Process Models, Survey document, RACI Matrix, Product training manual.

Business Analyst December 2006 – Jul 2007

Warehouse Management System (WMS) Upgrade Retail Sector

Dunnes Corporation, Ireland

Upgrade of the customer Warehouse Management System to improve the management of the physical warehouse infrastructure, tracking systems and communication between package stations through the Fast Find Integrated System as well as between inventory and customer interface website.

Achievements:

Successfully planned, managed and executed a new, streamlined and well understood process for inventory insight and visibility

Successfully improving the Customer Satisfaction Index to an all-time high of 98%

Responsibilities:

Documented the Business Case for the justification of the WMS upgrade

Effectively gathered all requirements from the stakeholders using appropriate elicitation techniques

Reviewed all related artifacts to determine the Current State (AS IS) of the business.

Effectively obtained all necessary requirements sign off from stakeholders.

Facilitated collaborative, effective results oriented JAD sessions

Achieved all project deliverables in regards to the project baselines – Scope, Cost and Schedule thus prevented any scope creep.

Initiated, completed and communicated all Change request forms and submitted to the CMB for approval.

Effective configuration management / repository for efficient versioning of documents.

Assisted the Q/A team with all UAT of the solution developed.

Deliverables: Use Cases, Process Models, Activity Diagrams, RACI Matrix, Training manual

Business Analyst March 2006 – November 2006

Design and Implementation of an Autoresponder Script Information Technology

Clovers Consultants, East London, United Kingdom

Design and implementation of an Autoresponder script for the newly designed website to capture website visitor names and email addressed to allow further marketing of products.

Achievements:

Successful design and implementation of an Autoresponder script

Successfully built a mailing list of over 30,000 prospective customers for the business

Responsibilities:

Developed the current state AS-IS analysis documentation

Developed gap analysis document to identify the gaps

Elicited the new requirements from key stakeholders to identify new features required.

Worked alongside with in-house technical team to design and develop a solution.

Deliverables: Use case, Change request forms, test Cases, UAT document.

Business Analyst September 2005 – March 2006

New Website Project Information Technology

Clovers Consultants, East London, United Kingdom

Documentation – The end-to-end (E2E) needs analysis and recommend a build or buy solution for the implementation of a new corporate website design.

Achievements:

Successfully documented, and worked with design team to design a fully functional website.

Responsibilities:

Developed Business Requirements Document for the development of a new corporate website.

Gathered and documented business requirements for new features and add-ons components of the new website.

Documented and developed the test plan, test cases and test script for UAT of functionalities in the user environment

Effectively managed the change control documentation required during the project. Effective documentation and identification of stakeholders using the RACI Matrix.

Deliverables: Process Flow models, Use case, Business Requirement Document, Scope document, Test Cases, UAT document.

Technical Experience