Software Technician

Olutayo Tejuoso

**** ****** **.*************.** *0045

Cell: 478-***-****

******@*****.***

EDUCATION

Gwinnett Georgia College Lawrenceville, GA

Bachelor of Science Information Technology 2013 - 2016

Gwinnett Technical College Lawrenceville, GA

Associate of Science in Computer science May 2013

Pc repair and Network Technician April 2012

Diploma in Network Administrator April 2012

OBJECTIVE

To secure a position in your establishment, utilizing my strong work ethic, abilities, computer skills, team playing skills, and safety conscious understanding and operational goals.

SKILLS

•Desktop and laptop troubleshooting

•Network components installation

•Software libraries maintenance

•Network configuration and repair, PC imaging

•Microsoft Word, Microsoft Excel, Microsoft Access, and Microsoft Access

•Office 365

•Window XP, Window vista, Window 7, Window 8, and Window 10,

•Database: MS Access, MS SQL and Oracle Database

WORK HISTORY

CIOX HEALTH, Roswell, Georgia January 2018 – August 2018

Technical Support Specialist

Provide tech support to end users ranging from Software, Hardware, Network issues and any other technical requirements

Responsible for escalating issues to various tech support departments of CIOX clients when technical issues are not with CIOX software

Resolving technical issues via phone and remotely when possible with the use of CIOX remote software

Built and customized computers for client.

Installed firewalls, virus software, and removed Spyware/Malware.

Maintain network facilities in individual machine, such as drivers and setting personal computers as well as printers.

Train users in procedures relate to network applications software and other related system

IT Support Technician

INFINITY CONSULTANT, SNELLVILLE, GA May 2013 – December 2017

•Worked with clients both in-store and on-site to install, troubleshoot, and repair technical problems for computer systems, including laptops, desktops, printers, modems, and monitors.

•Provided telephone and chat support related to networking and connectivity issues.

•Built and customized computers for client.

•Installed firewalls, virus software, and removed Spyware/Malware.

•Maintain network facilities in individual machine, such as drivers and setting personal computers as well as printers.

•Train users in procedures relate to network applications software and other related system.

•Create, respond to, escalate, and close tickets. Track all outstanding tickets, working closely with Tier II Technician to ensure any problems are resolved in timely manner.

• Installation, Administration and Maintenance of SQL Server Instance.

•Determine network and system requirement

• Install well-functioning LAN/WAN and other networks and manage components.

IT Support Technician

Benchmark Inc – Suwannee September 2012 – May 2013

•Provide technical and troubleshooting support to users in need of assistance with their computer hardware or software.

•Act as a technical resource in assisting users to resolve problems with equipment and working with third party providers as required.

•Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems.

•Determine source and nature of computer malfunction using diagnostic and application software.

•Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.

•Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.

•Documents service and installation actions by completing forms, reports, logs, and records

•Perform software installation, configuration, maintenance, and upgrades of desktops, laptops, printers, scanners, etc.

•Accomplishes operations and organization mission by completing related results as needed.

Help Desk Technician

Metro Community Center, Lawrenceville June 2006 ––September 2012

•Run daily audit of application availability

•Assists in instructing staff in the use of standard business administrative software and hardware.

•Assist in administering server, desktop computer, printers, smartphone and PDA

•Make hardware and software acquisitions recommendation including helping users assess needs and providing justification for equipment and services

•Support, install, and maintain personal computers, local area network, and server hardware

•Perform hardware and software installation, configuration, maintenance, and upgrades of desktops, laptops, printers, scanners, etc.

• Maintains customer confidence by keeping service information confidential.

• Provide phone and email support to on site and field employees on variety of issues

•Install, configure and upgrades operating system and software.

•Provided telephone and chat support related to networking and connectivity issues.

• Determine source and nature of computer malfunction using diagnostic and application software.

REFRENCES

Abby Folarin 404-***-**** Personal Reference

Gaxinto Theodorio 678-***-**** Supervisor Infinty Consultant

Jasmine Smith 404-***-**** HR Metro Community Center

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