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Manager Customer Service

Memphis, TN
October 26, 2018

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Aaron Mallory

**** ********* ***** **.

Memphis, TN 38115


Leadership Profile

A versatile and proven results-oriented servant leader with 12 years of Senior Management experience leading in a fast paced, 1.55 million square feet DC. A strong believer in engaging teams to work together to achieve a common goal and deliver consistent results through defined best practices while developing the leadership team for new challenges. Six Sigma Green Belt.

Core Skills

* Lean Management Systems * Team building/Leading teams * Process Development

* Budget/Strategic Planning * Kaizen Event facilitator * Results Driven Leader

* Business Forecasting * Excellent Organizational skills

*Superior communications skills

*Always driving continuous *Excellent problem-solving skills


*Superior Problem-Solving Skills *High attention to detail and ability

and decision-making skills to work in a team environment

* Excellent problem solving and

decision-making skills are needed

* Staffing and Planning daily, weekly monthly goals

Professional Experience

Milwaukee Tools

Supervisor (JAN 2018-Present)

Ensured the Dept. provides accurate, prompt deliveries to internal and external customers.

Implementation of Strategic company initiatives

Responsible for the training, mentoring, leading of 35 employees, including 5 leads for daily performance.

Directly report to senior manager on a daily basics about seeking improvements, updating daily visual reports as well as observations to seek improvement on quality as well as quality, effectiveness.

Responsible for planning/coordination of 3rd shift activities such as picking, packing, receiving, shipping, quality improvement and material control. Should be proficient with PC, spreadsheet. May also require working some day shift to fill in, train, etc.

Provide direction for Dept. functions: receiving, material movement, including domestic and foreign freight shipments, picking, packing, shipping, inventory control, housekeeping, training, discipline, employee development, and safety in accordance with state and federal regulations and Milwaukee policies/procedures.

Collaborate with managers and staff members to formulate and implement policies, procedures, goals, and objectives of the facility and corporation.

Foster an environment of continuous improvement resulting in continually improving service levels to customers at a decreasing cost to the company.

Evaluate employee performance, recommend appropriate corrective actions, recommends/maintains adequate staffing levels to respond to fluctuating workloads.

Assist in maintaining all Dept. metrics that track performance relating to customer service, quality, and cost.

Kelly Services (Disney Distribution Center)

(MAY 2017 –JAN 2018)


Coordinated the work flow and accurately scan product will a 98.5 fill rate, performing at a 95 UPH.

Corrects defects in the work flow at a 98% fill rate

Performs a return to stock function at a rate of 99.85 fill rate and will utilize the short shipment option only as a last result as well ship the product out within a one Julian date rate.

Sears Logistics Services, a subsidiary of Sears Holdings Corporation

(July 2015 –MAY 2017)

Receiving (Inbound) Operations Manager (July 2015 – May 2017)

Coordinated and managed the inbound flow of merchandise in a cost-efficient manner including managing 3 Department managers, 5 supervisors

Monitored the priority of processing merchandise to ensure Level of Service (LOS) goals were met at 99.95% < 48hours

Used Manpower planning tools and forecasting reports to identify volume trend changes and determine staffing levels during peak and low volume periods

Analyzed seasonal product flow forecast related to space capacity and made recommendations on capacity utilization

Established methods and procedures for departmental work activities, identifies and resolves operational problems, and communicates expertise and approvals concerning departmental activities.

Planned the daily completion of Inventory Replenishment to the Case-pack Pick Modules in a precise timely manner using forecasting models

Planned the daily completion of inbound pallet putaways to ensure KPI goal of 24hr turnaround met and support space on the receiving dock

Reviewed Rate of Sale report to determine optimal storage locations for seasonal product, fast movers, and slow movers

Performed daily operations using Kronus, Prorep while utilizing WMS

Led project team to plan building layout by season to minimize travel distance based on product storage codes.

Daily and timely completion by batch of outbound trailer loads to stores by carrier drop dead times

Operational point of contact for the development outbound matrix to support outbound cube and DC productivity goals

Led the implementation of DC brick layer load quality program to optimize cube resulting in a savings of $950K Q4

Implemented adopt a store concept with all loaders to drive ownership and accountability for load quality

Kroger Co. Distribution Warehouse, Memphis, TN


Responsible for ensuring the timely shipment of 75,000 to over 550,000 cases of product on a nightly basis. Manager of inventory Control over a 1.5 million square feet facility, effectively limiting waste, loss

Monitor the shift and department labor usage to ensure production timeliness

Coordinate and monitor the shifts BRI Safety program

Responsible for performance evaluation, corrective action, performance improvement plan, and appropriate recognition of team members

Responsible for ensuring clear communication of SOP’s, departmental expectations, and performance methods and procedures Assists in maintaining the physical properties of the warehouse

reports from individual reports of subordinates

Adjusts errors and complaints

Provided Trains employees on all aspects of their job within operation

Prepares work schedules and reacts quickly and effectively regarding unexpected labor needs

Manages labor hours and payroll in electronic timekeeping system

Supervises employees in Operations in accordance with the organization's policies and applicable laws

Supervises employees including: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Knowledge of regulatory requirements as defined by the Department of Labor

Knowledge of Workers Compensation Laws

Effectively interact at all levels of corporate management spectrum

Prior known experience with ISO14001, TL9000, ISO9000, and/or other International Standards

Prior experience with Red Prairie, Kronos, WMS, WAS, as well as ProRep

Determines work procedures, prepares work schedules, and expedites workflow.

Issues written and oral instructions professionally

Assigns duties and examines work for exactness, neatness, and conformance to policies and ISO9002 procedures

Studies and standardizes procedures to improve efficiency of subordinates.

Prepares composite training on specific job functions to New Hires utilizing T-5 Device, Vocollect, Voice Link, and RF Device

Developed a Task Simulation for potential candidates to be assessed prior to placement in high volume production areas such as Processing, Picking, Re-Stock, Order Fulfillment, Shipping, etc.…

Produced cost-saving results within the corporate guidelines with the flexibility to identify and respond to changes in priorities

Planned and orchestrated department training for both management and associates

United States Army – U.S. and Abroad

E-6/ STAFF SERGEANT (2000 – 2013)

Led, counseled, and mentored hundreds of Soldiers during peacetime and wartime operations

Planned, organized, and conducted training in preparation of combat missions daily

Always looking to improve team goals.

Achieved numerous certificates, awards, and commendations for outstanding leadership during my tenure as a Soldier; to include the Meritorious Service Medal.





High School Diploma - 2000

Numerous hours of college and military correspondence (Supply and Storage Management, Logistics, Data Admin. Intel)

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