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Senior Officer (Business Analyst)

Toronto, ON, Canada
October 26, 2018

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Result oriented Business Analyst with *+ years of experience and proven expertise in:

Requirements & Process Mapping

Project Support

Process Analysis

Professional Experience (E-commerce, Competitor of Apr 2015 – July 2018

Senior officer (Business Analyst) is one of the largest Indian fashion and lifestyle e-commerce portal,selling all fashion, home and lifestyle products; the e-store carries over 1000 brands and over 90,000 products. The company's headquarter is in Gurugram, India with revenues in excess of 125 million Euros per annum

Documented, Analyzed and Assessed the functional and nonfunctional requirements for business applications and online product launches. Identified gaps & alternate approaches to meet requirements and ensured all deliverables are completed

Standardized process for catalogue uploads for products, 60% reduction in errors from Vendors

Volunteered & managed Project for End of Year Mega Sale – responsible of entire product line, awarded “performer of the year” for accurate execution under crunched timelines. $90,000 additional revenue generated within 2 months

Developed standardized templates for requirements collation, approval & communication

Process & Data flow mapping to identify business requirements using subject matter expertise

Assisted project manager during the project & led requirement’s testing during QA & UAT

Expert in managing vendor relationships and guiding them on Product uploads with relevant specification & promo codes

Preparing Monthly dashboard on vendor products and recommending actions for top /worse performing products; helped remove low performing products and reduced monthly cost of manpower and maintenance by $5000

Managing product selection, order quantity and rejection analysis for all vendors

Ensuring compliance on data maintenance for model selection and reporting the status of products processed by QC team on daily basis

Advent Enterprises (Supply Chain Management & Manufacturing) Aug 2014 – Mar 2015

Quality Analyst

Advent enterprises is a manufacturing company in Faridabad, India, specializing in Sheet metal components, Dies & Moulds. An ISO certified organization; it has been successfully operating since 1998 as top supplier for its products

Managed quality assurance documentation and recording quality test results, improved Quality error rate from 2.2% to 1.8% for entire unit

Created process documentation from scratch for Supply Chain flow as well as Quality Assessments procedure of each product

Responsible for Daily Report, Quality alerts and Monthly Reports of the quality scores

Ensuring that all QA Tests are carried out as per list and on schedule (E-learning) Feb 2014 – Aug 2014

Content Writer is a cutting-edge Education Technology company with the vision to make learning highly personalized for the learner and enable Trainers and Administrators to provide more efficient and standardized service at scale

Created and analyzed the content for online Tutorials (High School Science Subjects)

Created standardized templates for content uploading, reduced upload time by 25%

Recommended changes to creative team on content & tutorial flow, based on online survey responses from existing and prospective users

Amended or redeveloped content ideas in response to feedback from the creative director, account team or clients

Understood client’s target audience & competitors by conducting market research and categorizing top 3 subjects for online tutorials

Balaji Traders (Start-up) Aug 2012 – Feb 2014


Balaji Traders was new start-up, offering Modern Office Modular furniture from various manufacturers. One-stop shop for the companies looking to set-up new offices or refurbishing old ones by providing wide range of products for all budget and office sizes

Input online enquiries & requirements from various Corporate into company’s RFI software

Recommended few changes in company’s RFI Software for better execution of enquiries, helped achieve accurate rate quotes for customers

Generated solution matches & initial quotes to respond to RFIs, with additional details added to clarify queries

Managed final requirements agreement sign off, including specifications, and verify order match prior to delivery sign off

Responded to customer escalations and reported monthly to head office on customer complaints analysis for improvement to services/product

Academic& Professional Qualification

Master of Arts (Sociology) 2010 – 2012

Indira Gandhi University New Delhi, India

Bachelor of Engineering (Electronics & Instrumentation) 2004 – 2008

MD University India

Proficient in MS Office (Word, Excel, Visio)

Business Requirements Gathering & Process Mapping Skills

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