Profile
Result oriented Business Analyst with *+ years of experience and proven expertise in:
Requirements & Process Mapping
Project Support
Process Analysis
Professional Experience
Jabong.com (E-commerce, Competitor of Amazon.in) Apr 2015 – July 2018
Senior officer (Business Analyst)
Jabong.com is one of the largest Indian fashion and lifestyle e-commerce portal,selling all fashion, home and lifestyle products; the e-store carries over 1000 brands and over 90,000 products. The company's headquarter is in Gurugram, India with revenues in excess of 125 million Euros per annum
Documented, Analyzed and Assessed the functional and nonfunctional requirements for business applications and online product launches. Identified gaps & alternate approaches to meet requirements and ensured all deliverables are completed
Standardized process for catalogue uploads for products, 60% reduction in errors from Vendors
Volunteered & managed Project for End of Year Mega Sale – responsible of entire product line, awarded “performer of the year” for accurate execution under crunched timelines. $90,000 additional revenue generated within 2 months
Developed standardized templates for requirements collation, approval & communication
Process & Data flow mapping to identify business requirements using subject matter expertise
Assisted project manager during the project & led requirement’s testing during QA & UAT
Expert in managing vendor relationships and guiding them on Product uploads with relevant specification & promo codes
Preparing Monthly dashboard on vendor products and recommending actions for top /worse performing products; helped remove low performing products and reduced monthly cost of manpower and maintenance by $5000
Managing product selection, order quantity and rejection analysis for all vendors
Ensuring compliance on data maintenance for model selection and reporting the status of products processed by QC team on daily basis
Advent Enterprises (Supply Chain Management & Manufacturing) Aug 2014 – Mar 2015
Quality Analyst
Advent enterprises is a manufacturing company in Faridabad, India, specializing in Sheet metal components, Dies & Moulds. An ISO certified organization; it has been successfully operating since 1998 as top supplier for its products
Managed quality assurance documentation and recording quality test results, improved Quality error rate from 2.2% to 1.8% for entire unit
Created process documentation from scratch for Supply Chain flow as well as Quality Assessments procedure of each product
Responsible for Daily Report, Quality alerts and Monthly Reports of the quality scores
Ensuring that all QA Tests are carried out as per list and on schedule
Futor.com (E-learning) Feb 2014 – Aug 2014
Content Writer
Futor.com is a cutting-edge Education Technology company with the vision to make learning highly personalized for the learner and enable Trainers and Administrators to provide more efficient and standardized service at scale
Created and analyzed the content for online Tutorials (High School Science Subjects)
Created standardized templates for content uploading, reduced upload time by 25%
Recommended changes to creative team on content & tutorial flow, based on online survey responses from existing and prospective users
Amended or redeveloped content ideas in response to feedback from the creative director, account team or clients
Understood client’s target audience & competitors by conducting market research and categorizing top 3 subjects for online tutorials
Balaji Traders (Start-up) Aug 2012 – Feb 2014
Analyst
Balaji Traders was new start-up, offering Modern Office Modular furniture from various manufacturers. One-stop shop for the companies looking to set-up new offices or refurbishing old ones by providing wide range of products for all budget and office sizes
Input online enquiries & requirements from various Corporate into company’s RFI software
Recommended few changes in company’s RFI Software for better execution of enquiries, helped achieve accurate rate quotes for customers
Generated solution matches & initial quotes to respond to RFIs, with additional details added to clarify queries
Managed final requirements agreement sign off, including specifications, and verify order match prior to delivery sign off
Responded to customer escalations and reported monthly to head office on customer complaints analysis for improvement to services/product
Academic& Professional Qualification
Master of Arts (Sociology) 2010 – 2012
Indira Gandhi University New Delhi, India
Bachelor of Engineering (Electronics & Instrumentation) 2004 – 2008
MD University India
Proficient in MS Office (Word, Excel, Visio)
Business Requirements Gathering & Process Mapping Skills