Yasmin Wilkerson

Phone: 407-***-****; Email: ac7ii3@r.postjobfree.com

Objective

A hardworking professional with experience in sales, customer service and administration. Seeking opportunities to contribute and grow within the company.

Highly charged and unafraid of challenges, pressure or high volume environments.

Ability to work with any customer, providing them exceptional service.

WORK HISTORY

ZeroChaos, Orlando FL October 2014 - Present

Global Support Analyst

Manages emails, phones calls and chats from contingent workers, managers and suppliers to provide resolutions for any issues or problems.

Acts as Team Lead for the WSS India Chat team. Auditing chats and providing weekly training.

Assists Team Lead with preparing guides and reports for our team to reference.

Assists with sending Certified Letters and pulling documents for Subpoenas

Starbucks, Orlando, FL April 2014 – October 2014

Team Member & Barista

Engage and connect with customers daily, ensuring a pleasant experience

Handle the cash register and give back accurate change to customers

Patient and understanding while handling customer issues or complaints

Panera Bread, Orlando, FL March 2013 - April 2014

Production Assistant

Provide efficient and quick catering services to businesses and private parties

Ensure all food areas are organized and all decor is attractive for the client

Serve as an assistant manager to make sure all service is properly ran in the absence of current management

LiveOps, (Virtual Position) Jan 2012 - March 2013

Customer Service Representative

Answered inbound calls from customers interested in purchasing products or services from commercials, infomercials and ads

Constantly learned new software, selling strategies and presentation techniques

Worked with several company brands to memorize product information and accurately educate consumers

Green Path Group, Orlando, FL April 2011 - August 2011

Call Center Representative/Office Assistant

Served as an office assistant, doing clerical work, creating databases and completing daily assignments

Helped to supervise and train new employees to make sure they handled all calls professionally and accurately

Assisted with taking customer calls and complaints when needed

Financial Consultants Group, Orlando, FL

Call Center Representative June 2010 - April 2011

Worked with customers to lower their credit card debt through debt consolidation

Answered questions and handled daily concerns in order to build trust and rapport

Used databases and excel to update and maintain spreadsheets and input data

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