Phone: 407-***-****; Email: email@example.com
A hardworking professional with experience in sales, customer service and administration. Seeking opportunities to contribute and grow within the company.
Highly charged and unafraid of challenges, pressure or high volume environments.
Ability to work with any customer, providing them exceptional service.
ZeroChaos, Orlando FL October 2014 - Present
Global Support Analyst
Manages emails, phones calls and chats from contingent workers, managers and suppliers to provide resolutions for any issues or problems.
Acts as Team Lead for the WSS India Chat team. Auditing chats and providing weekly training.
Assists Team Lead with preparing guides and reports for our team to reference.
Assists with sending Certified Letters and pulling documents for Subpoenas
Starbucks, Orlando, FL April 2014 – October 2014
Team Member & Barista
Engage and connect with customers daily, ensuring a pleasant experience
Handle the cash register and give back accurate change to customers
Patient and understanding while handling customer issues or complaints
Panera Bread, Orlando, FL March 2013 - April 2014
Provide efficient and quick catering services to businesses and private parties
Ensure all food areas are organized and all decor is attractive for the client
Serve as an assistant manager to make sure all service is properly ran in the absence of current management
LiveOps, (Virtual Position) Jan 2012 - March 2013
Customer Service Representative
Answered inbound calls from customers interested in purchasing products or services from commercials, infomercials and ads
Constantly learned new software, selling strategies and presentation techniques
Worked with several company brands to memorize product information and accurately educate consumers
Green Path Group, Orlando, FL April 2011 - August 2011
Call Center Representative/Office Assistant
Served as an office assistant, doing clerical work, creating databases and completing daily assignments
Helped to supervise and train new employees to make sure they handled all calls professionally and accurately
Assisted with taking customer calls and complaints when needed
Financial Consultants Group, Orlando, FL
Call Center Representative June 2010 - April 2011
Worked with customers to lower their credit card debt through debt consolidation
Answered questions and handled daily concerns in order to build trust and rapport
Used databases and excel to update and maintain spreadsheets and input data