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Customer Service Microsoft Office

Hinesville, GA
14.00 hr
October 26, 2018

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Expert in Microsoft Office Suites, computer networking, and hard-


Able to deliver excellence independently or collaboratively. Proficient in time-management and communication skills. Determined troubleshooter and problem solver.

Personable and kind under trying circumstance.


March 2017- Present

Lowes Home Improvement

Hinesville, GA

Customer Service Associate

Assist customers with all of their shopping needs Assist customers in the selection, demonstration, preparation and loading of merchan- dise.

Respond to customer inquiries throughout their shopping experience Promote customer loyalty plans

Promote extended protection/replacement plans where appropriate. August 2012- September 2015

Wayne E. Crumwell

Reidsville, NC

Office Manager

Assist Attorney in administrative and legal tasks

Assistance with drafting legal documents

Research state law statutes in assistance to legal documents and cas- es

Install and maintain software and hardware solutions Superior communication skills with clients

Expertise of Microsoft Office Suite and Abacus Law Program Attend court hearings and draft legal notes and billing Maintain and schedule meetings and appointments for Attorney’s itinerary

June 2012- August 2014

North Carolina National Guard

Raeford, NC


Human resource specialist

Excellent customer service skills



24 Anderson Street

Fort Stewart, GA 31315


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Prepares and process customers personal documents

Solid experience using Microsoft Office Suite

Prepares, monitors, and update requests of customers Above average communication skills via telephone, email, and chat Maintain original job as radio operator when needed March 2014- July 2014

Imperial Tobacco

Reidsville, NC

Information Technology Intern

Draft performance indicating programs

Troubleshoot diagnostics on company devices

Prepares programs for company usage through Balsamic software Solid experience using Microsoft Office Suite

Update programs on computer software per requests of customers Excellent communication skills via telephone and email Work one on one with customers

August 2006- June 2012

United States Army

Fort Bragg, NC

Afghanistan- Operation Enduring Freedom

Signal Systems Support Specialist

Special electronics device repairer

Computer software and hardware repairer/installer

Help desk operator

Superior troubleshooting skills

Excellent diagnostic testing

Above average communication skills

Knowledge of multiple installation techniques


September 2014- January 2016

ECPI University- Virginia Beach, VA

Cyber and Network Security

Bachelor in Science

Magna Cum Laude Graduate

Utilize organizational customer service plans.

Analyze various aspects of business operations.

Evaluate the impact of information systems upon the operation of a business.

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Utilize PC operating system concepts.

Effectively utilize PC productivity applications and concepts to in- clude word processing, spreadsheets, and presentation graphics. Construct a basic web page.

Correctly install basic network hardware and software by applying industry-standard networking knowledge.

Demonstrate a working knowledge of the professional and ethical re- sponsibilities of an information system specialist. Identify ethical uses of organizational data, applications, computers, and network operating systems.

August 2012- July 2014

Rockingham Community College -Wentworth, NC

Computer Information Technology

Associate in Applied Science

Certificate – Hardware/Software Support

Certificate – Web Database Programming

Certificate – Web Development

Certificate – Web & Graphic Design

November 2006- April 2007

Signal School – Fort Gordon, GA

Signal Systems Support Specialist Qualification

Distinguished Honor Graduate

Certification in Hardware/Software Support

Acquired Secret Security Clearance

March 2003-May 2005

Reidsville High School -Reidsville, NC


Maintained 3.8 GPA

Received Athletic Scholar

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