Expert in Microsoft Office Suites, computer networking, and hard-
Able to deliver excellence independently or collaboratively. Proficient in time-management and communication skills. Determined troubleshooter and problem solver.
Personable and kind under trying circumstance.
March 2017- Present
Lowes Home Improvement
Customer Service Associate
Assist customers with all of their shopping needs Assist customers in the selection, demonstration, preparation and loading of merchan- dise.
Respond to customer inquiries throughout their shopping experience Promote customer loyalty plans
Promote extended protection/replacement plans where appropriate. August 2012- September 2015
Wayne E. Crumwell
Assist Attorney in administrative and legal tasks
Assistance with drafting legal documents
Research state law statutes in assistance to legal documents and cas- es
Install and maintain software and hardware solutions Superior communication skills with clients
Expertise of Microsoft Office Suite and Abacus Law Program Attend court hearings and draft legal notes and billing Maintain and schedule meetings and appointments for Attorney’s itinerary
June 2012- August 2014
North Carolina National Guard
Human resource specialist
Excellent customer service skills
24 Anderson Street
Fort Stewart, GA 31315
Prepares and process customers personal documents
Solid experience using Microsoft Office Suite
Prepares, monitors, and update requests of customers Above average communication skills via telephone, email, and chat Maintain original job as radio operator when needed March 2014- July 2014
Information Technology Intern
Draft performance indicating programs
Troubleshoot diagnostics on company devices
Prepares programs for company usage through Balsamic software Solid experience using Microsoft Office Suite
Update programs on computer software per requests of customers Excellent communication skills via telephone and email Work one on one with customers
August 2006- June 2012
United States Army
Fort Bragg, NC
Afghanistan- Operation Enduring Freedom
Signal Systems Support Specialist
Special electronics device repairer
Computer software and hardware repairer/installer
Help desk operator
Superior troubleshooting skills
Excellent diagnostic testing
Above average communication skills
Knowledge of multiple installation techniques
September 2014- January 2016
ECPI University- Virginia Beach, VA
Cyber and Network Security
Bachelor in Science
Magna Cum Laude Graduate
Utilize organizational customer service plans.
Analyze various aspects of business operations.
Evaluate the impact of information systems upon the operation of a business.
Utilize PC operating system concepts.
Effectively utilize PC productivity applications and concepts to in- clude word processing, spreadsheets, and presentation graphics. Construct a basic web page.
Correctly install basic network hardware and software by applying industry-standard networking knowledge.
Demonstrate a working knowledge of the professional and ethical re- sponsibilities of an information system specialist. Identify ethical uses of organizational data, applications, computers, and network operating systems.
August 2012- July 2014
Rockingham Community College -Wentworth, NC
Computer Information Technology
Associate in Applied Science
Certificate – Hardware/Software Support
Certificate – Web Database Programming
Certificate – Web Development
Certificate – Web & Graphic Design
November 2006- April 2007
Signal School – Fort Gordon, GA
Signal Systems Support Specialist Qualification
Distinguished Honor Graduate
Certification in Hardware/Software Support
Acquired Secret Security Clearance
March 2003-May 2005
Reidsville High School -Reidsville, NC
Maintained 3.8 GPA
Received Athletic Scholar