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Sales Training

Orlando, FL
October 26, 2018

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-***** Colonial Blvd. Phone: 407-***-****

Orlando, FL 32837 Email:


** *****’ experience of Corporate Training. Lucent Technology, Agere Systems, Cirent

Semi-conductor, and Sprint Corporate. New Hire Orientation, both Instructor Led and Virtual Classroom. Proficient in the following skill sets; Retail Selling Skills, Consultative Selling Skills (Feature Advantages Benefits), Coaching (G.R.O.W) model, Presentation Skills, Facilitation, Workshops, Certified in Advanced Instructional Design and Development, Course Validation/Evaluation, GAP Needs Analysis (ADDIE Model), Train the Trainer, Leadership Development, Adult Learning Theory, Microsoft Office Suites.


2020 Companies 2014 – Present

Field Sales Manager (Contractor for Samsung Electronics)

Drive sales productivity through high quality, end-to-end direct sales, Schedule and participate in direct sales events, Create consumer awareness and product brand preference at the retail store level though training, assisted sales and merchandising, Build and maintain brand presence through increased shelf space and product placement, Effectively assess and communicate on-site needs such as marketing material and promotional collateral, etc., Educate customers and retail associates and make product recommendations

Effectively train retail associates to conduct quality sales presentations and customer demonstrations, Build effective professional relationships on behalf of the Company and client at both the store and customer level, Meet or exceed personal sales productivity goals and key metrics on a monthly basis, Accurately document and report sales, schedules, activities and best practices, Responsible for accurately tracking and communicating all activity to Management and/or Retail Operations as appropriate

Sprint – Maitland, FL 2002 – 2012

HRD Specialist II

As an Educational Consultant, I am responsible for the Training delivery of New Hire Orientation for full and part time Consumer Retail Sprint employees, Retail Sales processes, Customer Service skills, and Store Computer Applications. Evaluate Level 1 Results from both In Class and Virtual Classroom Training results. Additional responsibilities include providing Performance Coaching (Certified as a trainer/facilitator using the G.R.O.W. Coaching Model). Identify using training GAP Analysis, the Designing and the Developing of course curriculum. Responsibility also involves monitoring and maintaining Training Compliance for the North Florida market.


Comsys Inc – Portland, OR 2001

Training Consultant

Two week consulting project consisted of designing, developing and implementing BusinessObjects training for Pacificorp (Portland, OR) and Utah Power (Salt Lake City). Developed presentation materials, BusinessObjects user guides and provided Classroom instruction and hands-on training for Pacificorp and Utah Power Revenue organization and HR organization employees.

Agere Systems (formerly Lucent Technologies) - Orlando, FL. 1996 – 2001

Training and Performance Associate

Provide organizational performance development and delivery to improve performance and quality. Monitor effective methods of course presentations and assist in implementation of new processes and procedures, this includes the design and administration of developmental training programs to address current and projected workforce competency requirements. Oversee on the job training and provide mentoring, and support. Conduct job analysis as well as develop and apply evaluation.

Selected Results:

Designed, developed, and implemented Train the Trainer programs for 200 employees.

Designed, developed, and implemented PeopleSoft 7.0 Training for Lucent Orlando Region.

Designed, developed, and implemented Presentation Skills training for Managers and Engineers of Agere Systems.

Project co-leader, developer of CBT for a hands-on training DVD for employees.

Project leader for the development of Training Video for Agere Systems clean-room operations.

Designed, developed, and implemented New Employee Orientation classes for over 800 Agere Systems new hires.

Designed, developed, and implemented Mentoring Workshop for employees.

Project leader in Team Development training for Agere Systems change team members.

Project leader in the development and implementation of BusinessObjects and XMS systems for the Orlando Agere location.


Barry University – Orlando, FL 1998 – 2002

Continuance of B.S., Human Resource Management

Awards & Accomplishments

Top Field Market Manager Southeast 2014

Member of ISPI, International Society of Performance Instructors.

Volunteer award from Junior Achievement for participation in the ESIS (Economics of Staying in School) program.

SAFEGUARD of Central Florida recognition of Skills Training Partnership for South Africa.

Lucent Technologies “Teams Achieving High Performance” award for embracing corporate behaviors in the area of training for Lucent Technologies customers.

Participant in Lucent Technologies global “Circle of Inclusion Conference” in support of Diversity.

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