Marc Anthony Garlitos

Specialist

PROFILE

Citizenship: Filipino

Sex: Male

Religion: Roman Catholic

Civil Status: Single

Date of Birth: June 12 1990

Place of Birth: Paranaque City

Weight: 165.34 pounds

Height: 178 cm

Father: Antonio Garlitos

Occupation: Taxi Driver

Mother: Memia Garlitos

Occupation: Housewife

CONTACT

PHONE:

+63-915*******

EMAIL:

ac7ifl@r.postjobfree.com

HOBBIES

Playing Volleyball

Reading Books

Listening to Party Music

Playing Mobile Games

EDUCATION

Central Philippine University

2007-2011

Jaro Iloilo City

BS Major in Psychology

WORK EXPERIENCE

SPi Global CRM

June 16 2011- June 16 2016

oTier III Satellite Cable Tech Support / On the Job Trainer (2014-2016)

oSubject Matter Expert (2014)

oConduct training and refreshers for New Hires

oConduct real time support and feedback

oCoaching to ensure development

oADHOC Trainer and On the Job Trainer (2014-2015)

oGenerate Reports for the site’s training completion with Microsoft office tools

oCreating dashboards and pivot tables for weekly and monthly reports for the site’s progress in terms of AHT, CSAT, QA, etc.

oConduct training for New Hires and Existing Employees (including supervisors and managers)

oCreating Training schedules in line with the site’s needs in terms of staffing

oADHOC Team Leader (2015-2016)

oProvide real time assistance and feedback

oConduct QA audits both real time and through recordings

oProvide coaching for the specialist’s development

Iqor Philippines Inc. Specialist

June 16 2016-Oct 202018

Corporate Help Desk

oProvide Real time assistance with Employees

oOrder entry

oCorrect order that was submitted incorrectly

oCustomer Mentor

oFixing Background error that happened with employee

Order

Specialist

oProviding Support with colleagues

oUpdating Scores Real time

SKLLS

oCustomer Care

oAnalytics

oStrategic Team Player

oDetailed and Organized

oRelationship with Clients and Colleagues

oTalent and Acquisition

oCorporate Help Desk

oSubject Matter Expert

oOn the Job Trainer

Contact this candidate