Sales Help Desk
Resume:
Marc Anthony Garlitos
Specialist
PROFILE
Citizenship: Filipino
Sex: Male
Religion: Roman Catholic
Civil Status: Single
Date of Birth: June 12 1990
Place of Birth: Paranaque City
Weight: 165.34 pounds
Height: 178 cm
Father: Antonio Garlitos
Occupation: Taxi Driver
Mother: Memia Garlitos
Occupation: Housewife
CONTACT
PHONE:
EMAIL:
***********.********@*****.***
HOBBIES
Playing Volleyball
Reading Books
Listening to Party Music
Playing Mobile Games
EDUCATION
Central Philippine University
2007-2011
Jaro Iloilo City
BS Major in Psychology
WORK EXPERIENCE
SPi Global CRM
June 16 2011- June 16 2016
oTier III Satellite Cable Tech Support / On the Job Trainer (2014-2016)
oSubject Matter Expert (2014)
oConduct training and refreshers for New Hires
oConduct real time support and feedback
oCoaching to ensure development
oADHOC Trainer and On the Job Trainer (2014-2015)
oGenerate Reports for the site’s training completion with Microsoft office tools
oCreating dashboards and pivot tables for weekly and monthly reports for the site’s progress in terms of AHT, CSAT, QA, etc.
oConduct training for New Hires and Existing Employees (including supervisors and managers)
oCreating Training schedules in line with the site’s needs in terms of staffing
oADHOC Team Leader (2015-2016)
oProvide real time assistance and feedback
oConduct QA audits both real time and through recordings
oProvide coaching for the specialist’s development
Iqor Philippines Inc. Specialist
June 16 2016-Oct 202018
Corporate Help Desk
oProvide Real time assistance with Employees
oOrder entry
oCorrect order that was submitted incorrectly
oCustomer Mentor
oFixing Background error that happened with employee
Order
Specialist
oProviding Support with colleagues
oUpdating Scores Real time
SKLLS
oCustomer Care
oAnalytics
oStrategic Team Player
oDetailed and Organized
oRelationship with Clients and Colleagues
oTalent and Acquisition
oCorporate Help Desk
oSubject Matter Expert
oOn the Job Trainer
Contact this candidate