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Customer Service Manager

Fayetteville, AR
October 26, 2018

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Operations & Office Manager, Real Estate Operations - Keller Williams Market Pro Realty - Fayetteville, AR - April 2018 to Present

• Develop permanent and temporary full and part time positions to meet business needs

• Manage 2 to 4 team support roles and assign tasks as necessary

• Develop and manage team administration and continually innovate for more efficient ways to improve workflow

• Manage marketing and advertising for new listings and open houses such as creating web pages, Facebook ads, craigslist ads and KW internal network online postings

• Conduct on-site 3D Matterport photo shoots on new listings to create virtual home walk through tours and utilize the Matterport Workshop for publication National Account Representative, Sales/Marketing in Logistics - JB Hunt Transport - Lowell, AR - April 2014 to March 2017

• Managing & scheduling freight orders and pickup/delivery appointments for new and existing customers

• Ensure prompt handling of customer inquiries, maintain open communication and service solutions

• Negotiate spot rates to secure incremental volume to meet capacity needs and increase profit margin

• Enter customer orders into the JBHT system and track loads ensure on time, damage-free service through reports and tracking tools

• Ensure adequate equipment utilization of trailers to maximize company profits by reconciling yard checks with JBHT system

Office / Operations Assistant, Clerical/Operations - Ozark Steel Company - Fayetteville, AR - June 2008 to January 2013

• Bookkeeping, cash handling and deposits, payroll, posting, reconciling reports

• Basic accounts payables & receivables reports and assisting with tax reports

• Inventory management and control

Retail Sales Associate, Retail - American Eagle Outfitters, NWA Mall - Fayetteville, AR

- November 2006 to May 2009

• Customer service, retail sales, ordering merchandise, overnight stock ACHIEVEMENTS

Bachelors of Science in Business

Administration - Human Resource


Missouri Southern State University - Joplin, MO

Addtional coursework in international human

resource management and international


Associate of Science

NWACC - Bentonville, AR

National Society of Leadership and Success Member

Thomas R Stewart II


Microsoft Office

Google Programs

Wal-Mart’s Retail Link

Peachtree Accounting

Logistics / Transportation

Marketing / Advertisement

Social Media Posts / Blogs

3D Matterport Photography

Presentation Development

Customer Service

Bookkeeping / General Ledger

Reconciling Reports

Cash Handling

Basic A/R & A/P

Basic Payroll


P.O. Box 8515

Fayetteville, AR 72703


Punctual - Detail-Oriented - Strategical - Analytical - Multitasker Self-motivated and goal-oriented individual with fortune 500 corporate experience seeking a life long career in human resource management specializing in global acquisition.

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