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Medical Assistant

Jacksonville, FL
October 26, 2018

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Mayte O’Neal

**** ********** *** ***** #****

Jacksonville, FL 32244

Email: Cell: 619-***-****

OBJECTIVE: To serve the community as a contributing member of the team. Experienced Licensed Practical Nurse.

SUMMARY: Possess more than 25 years of extensive experience in customer service and patient care: assisting with minor medical procedures, taking vital signs, patient check-in, admissions/discharges, and record maintenance. Independently manage patient feedback and serve as the right hand of Medical Providers.


Jul2017-Feb2018 Sharp Rees-Stealy, San Diego

OB/GYN Department, LVN

Assisted patients, staff, and physicians as needed to maintain a high level of efficiency of operations and customer service while providing quality care to a designated patient population. Consistently complied with Sharp HealthCare practices, policies (e.g., attendance, patient safety), and procedures. Abided by ethical standards set in the Sharp HealthCare Commitment to Principles Handbook.

Demonstrated clinical knowledge and skill in assigned area and within scope of practice.

Fully successful in performing/assisting with all tests and procedures in assigned department.

Accurately documented patient care per protocol.

Partnered with physicians to continuously learned and expanded clinical knowledge base.

Listened to patients, collected pertinent information, recognized the urgency of the patient's problem and routed to physicians.

In partnership with physician, provided specific educational material and individual teaching.

Assisted PSRs in resolving issues related to front desk responsibilities including scheduling and telephone management. Acted as a positive role model and ensured appropriate service delivery.

Participated in clinical projects as directed by the physician or manager.

Organizes and completed daily requirements and responsibilities

Monitored patient flow, physician schedules and completed daily tasks to ensure quality and meet service standards. Followed policy and procedure for entering of OCM and utilization of IDX. Completed work within assigned hours.

Responded to urgent and emergent situations in a calm and capable manner. Utilized good judgment and problem-solving ability.

Participated in and prepared for site inspections and inventories.

Assisted other departments as assigned to meet staffing needs and traveled to other sites as business needs arise.

Sep2016-Jul2017 Community Research Foundation (CRF)

Psychiatric Nurse, LVN

Collaborates with Psychiatrist, Licensed Therapists, Case Managers, and Supervisors to provide Mental Health Services to youth and their families.

Active in Treatment Team meetings providing and receiving feedback on client cases to provide tools to cope with illnesses such as ADHD, Bipolar and PTSD disorders.

Coordinates connectivity of patients with PCP and outside Psychiatrist for medication management upon program completion.

Provides Nutrition and Wellness education to patients and their families through home and school visits. Leads parents’ groups.

Responsible for maintaining patient confidentiality and ensuring proper electronic documentation per organization and San Diego County policies.

Efficiently maintains Psychiatric Evaluation appointments and patient visits with Psychiatrist and Nurse to monitor progress, medication side effects, and compliance.

Mar2014-Apr2016 Family Health Centers of San Diego, Pediatrics Department

Charge Nurse, LVN

Supervise ten Medical Assistants, one Referral Specialist, one LVN, and five Patient Service

Representatives in a fast-paced Pediatrics Outpatient Clinic.

Assist Medical Doctors with assessments in the clinic and on the phone

Perform urinary catheterization, nasal suctioning, EKGs, nebulizer treatments, ear lavage, hearing and vision screenings

Educate and advise patients and patient’s parents in association with the health care providers

Vaccine Coordinator: orchestrate, procure, and purchase vaccines and yearly influenza, keep current immunization inventory and work closely with Vaccines for Children and private insurances

Perform mock codes as scheduled, fire, disaster, emergency and Amber Alert drills.

Maintain crash cart, temperature, eyewash and autoclave logs as per protocols.

Supply ordering and inventory to ensure correct amount on hand.

Conduct monthly continuous improvement and departmental meetings.

Complete orientation Safety check list for all new Pediatric employees, residents and physicians

Conduct Medical Assistants annual evaluations.

Time card review and approval.

Assign Medical Assistants weekly with different tasks to achieve the optimal departmental goals, consistently promoting team work

Leadership- participated on LEAN, Kaizen Teian, PDCA, 5S and continues improvement committees.

Prepare, coordinate, and passed multiple Joint Commission, yearly CHDP and CAPE inspections.

Coordinated multiple company sponsored Health Fairs throughout the years

May 2012-October 2013 Family Health Centers of San Diego, Logan Adults/Urgent, Podiatry, ENT, and Endocrinology Clinics

Assistant Charge Nurse, LVN

Supervised Eight Medical Assistants, Two Referral Specialists, and Five Medical Receptionists in the daily operations of a multi-dimetional Adult patient care clinic.

Administered medication injections, immunizations and TB skin tests. Took vital signs/documented chief complaint, height, weight, and other relevant information efficiently in EHR Medical/Nursing.

Ensured optimal patient flow and clinic preparedness. Assisted Charge Nurse in ensuring Mock Codes were conducted per the annual calendar.

Ensured supplies and medications were within periodicity. Gave medications under the direction of the providers and documented appropriately. Maintained crash cart, temperature, eyewash stations, and waive testing logs.

Ordered laboratory tests, performed IVs, venipunctures and urinary catherization; procedures such as EKGs, nebulizer treatments, and wound care. Followed up on abnormal labs and medication refills as ordered by the Providers.

Performed Visual Acuity, Falant tests, and prepares patients for basic eye exam to include use of the Woods lamp.

Reviewed patients’ charts at discharge for orders and follow-up. Completed paperwork for referrals.

Followed infection control/blood borne pathogen guidelines and Sterilized instruments.

Actively participated in various Nursing Projects and Departmental meetings. Maintained continuing education as required for certification/licensure and for enhanced performance.

Assisted Charge Nurse, Clinic Director, and/or Chief Nursing Officer in the development of training for the staff to include patient education, Medical Assistant or Nursing Competencies, emergency procedures, etc.

Remained in close contact with Charge Nurse, Clinic Director, and/or Chief Nursing Officer for information exchange, problem resolution, scheduling of staff and other related issues.

Nov2011-May 2012 San Ysidro Health Center, San Ysidro, Ca

License Vocational Nurse

Provided direct patient care, monitor medical conditions and consult with Physicians.

Maintained patient records and charts to ensure an accurate record of patients’ medical treatment.

Prepared, hung, monitored and discontinued I.V. fluids. Administered medications by all routes.

Performed counseling, after care instructions and health teaching.

Kept and maintained medical samples and equipment orderly and properly labeled.

Administered vaccines, apply TB skin tests and made appropriate referrals based on findings.

Performed wound care and dressing changes as ordered by Medical Providers.

Ordered specific laboratory tests and obtained patients’ history.

Maintained and complied with established departmental policies and procedures, objectives, quality assurance program, safety environmental and infection control standards.

Jul2010-Mar2011 The Doctors’ Clinic, Tamuning, Guam

Medical Assistant

Tracked and managed consumables and instruments and ensured proper documentation for all procedures performed.

Assisted Physician with procedures: surgeries and wound care.

Moved and transported patients, maintaining patient safety.

Cleaned and sterilized instruments (autoclave).

Ensured thorough documentation, filing, and security/integrity.

Coordinated operating room schedules and patient appointments with

(Naval and local hospitals, and Family Health Program Clinic (FHP).

Teamed with Internal Medicine and Family Practice Physicians.

Mar2008-May2010 United States Navy, Naval Hospital, Guam

Senior Medical Staff /Technicians Trainer (Supervised over 150 Medical technicians)

Basic Life Support/Heartsaver CPR Instructor.

Checked-in and admitted Active Duty members, their families, and local population presenting through the Emergency Room into multi-units in the hospital.

Trained hospital staff as well as personnel from other facilities in Basic Life Support (BLS), First Aid, External Automatic Defibrillator (AED), and orientation of newly reported personnel.

Conducted over 215 hours as a qualified Auxiliary Security Force (ASF) gate team member for Command Security Department.

EDUCATION: University of Maryland, University College Associates Degree in General Curriculum. Currently enrolled at Keiser University pursuing an Associates of Science Degree in Nursing.

LICENSES: Licensed Practical Nurse (FL), Exp: July 2019; Licensed Vocational Nurse (CA), Exp: April 2020; Valid Driver’s License (FL-Exp: Mar 5, 2021).

CERTIFICATIONS: Basic Life Support (BLS), American Heart Association (AHA), Exp November 2019; Intravenous Therapy/Blood Drawal.

LANGUAGES: Spanish (Fluent – Speaking, Reading, Writing)


OTHER: Type 55 wpm, experience with Microsoft Word, Spread, EHR Medical/Nursing, Interact, Carelink, SDIR, AND EZIZ.

REFERENCES: M. Ladia, MD, Community Research Foundation Supervisor, 858-***-****;

Nicole Dimiceli, RN, Patient Care Supervisor, 858-***-****,;

Erika Alfaro, RN, Nursing Manager, 619-***-****,

More references available upon request.

Contact this candidate