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Executive Assistant Customer Service

Birmingham, AL
October 26, 2018

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L. Cecile Jones

*** ********** *****

Birmingham, AL 35214




Business Administration

Advance Career Training Diploma 2001

-Proficient in MS Office

(Word, Excel, Power Point)

-Type at least 50 wpm

-Salesforce/ Adobe Acrobat




-Cool Compliance



Executive Assistant 02/2017 to Current

Southern Company Birmingham, Alabama

• Conserves executive’s time by researching and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications.

• Maintains executive’s appointment schedule by planning and scheduling meetings, conferences, teleconferences and travel.

• Maintain customer confidence and protects operations by keeping information confidential.

• Prioritizes conflicting needs; handles matter expeditiously, proactively and follows-through on project to successful completion, often with deadline pressures

• Contributes to team effort by accomplishing related results as needed.

• Help prepare for meetings

• Process expense report for executive

Executive Assistant 08/2014 to 02/2017

Southern Poverty Law Center Montgomery, Alabama

• Acts as assistant for the director, preparing expense reports, managing calendar, maintaining files.

• Collaborate successfully with multiple constituents to deliver and improve programs.

• Communicate and interact with senior leaders on a daily basis.

• Research, manage and complete special projects, as assigned.

• Managing Teaching Tolerance department calendar, prepares timesheet and other necessary paperwork for department.

• Maintains professional and technical knowledge by attending professional development workshops.

• Manage multiple emails and provide customer service support via phone and emails, and fulfills orders for outreach materials requests.

• Generates and process contracts for freelancers and consultants in accordance with departmental procedures.

• Serves as a central point of contact for administrative inquires.

• Plan and coordinate travel, meetings, conferences and seminars for designated leadership.

• Contribute to editorial efforts by writing a blog and staff picks description.

Administrative/ Customer Support 01/2012 to 07/2014

VT Miltope Hope Hull, Alabama

• Performed required duties prior to accepting returning equipment into system.

• Prepared applicable documents & repair logs for returning equipment.

• Tracked returning equipment, originating from the customer RMA request.

• Scheduled & coordinated repair work in conjunction with repair supervisors.

• Tracked daily status on returned equipment in the repair cycle.

• Generated quotes & revisions as required for completing repair orders.

• Notified repair supervisors once customer approved test, teardown, & evaluation.

• Documented each customer encounter and resolution in the appropriate computer tracking system.

• Maintained production standards, counts, and inquiry response turnaround times and reprocessed claims, as appropriate.

• Used contact tracking functions to follow-up on open calls to ensure issues are resolved within standards.

• Prepared, evaluated, and edit incoming and outgoing communication for repair supervisors.

Administrative Assistant II 01/2010 to 12/2011 - Volunteer

Northside Hospital/Oncology Department Atlanta, Georgia

• Responsible for assuring appropriate insurance verification, prior approvals, and all authorization requirements, obtained prior to the patient's arrival for surgery, out-patient testing, and during the patient's observation or in- patient hospitalization.

• Prepared and maintained patient charts, transcribing physician orders, and entering information into computerized patient care system.

• Responsible for pre-registration phone calls are made to pre-register patients for future services and to discuss their financial responsibility.

• Worked collaboratively with Northside Hospital Leadership to administer and coordinate all operations.

• Created new patient charts from all sources.

• Made patients and families aware of hospital policies and procedures.

• Handle resolution/inquiries from members and/or providers.

• Informed patients and patient family members of any changes during their stay.

• Responsible for updating all existing patient and physician information.

• Ordered medical supplies.

• Managed department company records.

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