Rache L Cross
**** *. ****** **., ************, PA 19150 215-***-**** ac7i7s@r.postjobfree.com
Education
Bachelor of Science: Accounting
Philadelphia University - May 2018
GPA 4.0
Skills
Income tax preparation Strong organizational skills
Budget management Excellent communication skills
Project management High customer service standards
Payroll Motivated team player
Work Experience
Office Coordinator, 06/2017 to Current
Brightside Academy – Philadelphia, PA 19141
Manage office
Ensure files are compliant
Payroll
Assist management of staff
Collections
Customer service
Management reports
Licensed Tax Preparer, 04/2009 to Current (seasonal)
Self Employed – Philadelphia, PA 19150
Successfully operate my own tax preparation business.
Prepare, complete and file individual and small business income tax returns according to tax codes
Prepare, complete and file individual and small business income tax returns accurately and in a timely fashion
Advise clients on current tax laws and tax liabilities
Create income and expense spreadsheets
Electronically file tax returns using professional software
Collect payments via cash, bank transfer, or credit card
Customer Service Representative, 10/2016 to 06/2017
Aerotek – Horsham, PA 19044
Assignment: The Results Company
Medicare enrollment
Screen participants and transfer them to the correct area
Handle an extremely large volume of inbound and outbound calls
Provide excellent customer service to callers
Knowledgeable of Medicare information to access needs of caller
Other Work Experience
Business office supervisor, 08/2010 to 09/2013
G.C.A. Daycare and Learning Center – Philadelphia, PA 19119
Commissions/Customer Service Rep, 05/1997 to 08/2004
Prudential Insurance Company of America – Dresher, PA 19025
Additional Information
Gap in employment from 2004-2010 was due to being a stay-at-home mother.