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Administrative Assistant

Philadelphia, PA
October 28, 2018

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Rache L Cross

**** *. ****** **., ************, PA 19150 215-***-****


Bachelor of Science: Accounting

Philadelphia University - May 2018

GPA 4.0


Income tax preparation Strong organizational skills

Budget management Excellent communication skills

Project management High customer service standards

Payroll Motivated team player

Work Experience

Office Coordinator, 06/2017 to Current

Brightside Academy – Philadelphia, PA 19141

Manage office

Ensure files are compliant


Assist management of staff


Customer service

Management reports

Licensed Tax Preparer, 04/2009 to Current (seasonal)

Self Employed – Philadelphia, PA 19150

Successfully operate my own tax preparation business.

Prepare, complete and file individual and small business income tax returns according to tax codes

Prepare, complete and file individual and small business income tax returns accurately and in a timely fashion

Advise clients on current tax laws and tax liabilities

Create income and expense spreadsheets

Electronically file tax returns using professional software

Collect payments via cash, bank transfer, or credit card

Customer Service Representative, 10/2016 to 06/2017

Aerotek – Horsham, PA 19044

Assignment: The Results Company

Medicare enrollment

Screen participants and transfer them to the correct area

Handle an extremely large volume of inbound and outbound calls

Provide excellent customer service to callers

Knowledgeable of Medicare information to access needs of caller

Other Work Experience

Business office supervisor, 08/2010 to 09/2013

G.C.A. Daycare and Learning Center – Philadelphia, PA 19119

Commissions/Customer Service Rep, 05/1997 to 08/2004

Prudential Insurance Company of America – Dresher, PA 19025

Additional Information

Gap in employment from 2004-2010 was due to being a stay-at-home mother.

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