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Front Desk Customer Service

Doha, Qatar
October 28, 2018

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Name: Sebastian John



H. No. ***. W. No. 15

Subhash Nagar, Dandeli

Dist: Karwar, Karnataka.

Contact: +974-******** (Qatar)

+91-973******* (India)

Personal Details

Father’s Name : John Furtado

Date of Birth : 25nd .May .1986

Sex : Male

Religion : Roman Catholic

Nationality : Indian

Marital Status : Single

Mother tongue : Konkani

Languages Known: English,

Hindi,Kannada,Konkani & Marati

Driving License : 29/1973/2009

Passport No : G6890993

Career Objective

To face all challenges in the required environment and enforce my entire innovative, task oriented skills for the enlistment of the concern as a team member or as an Individual.

Personal Profile

Dedicated to work, adapt quickly to the situations, Excellent Communication Skills, cope up with adverse situation and willingness to learn more. Educational Data

SSLC - St Michael’s Convent School, Dandeli, Karnataka

PLUS TWO - Board of Higher secondary Examinations, Karwar Karnataka.

Bachelors Of Arts. BNDC. University of Dharward, Karnataka Technical Data




Organization: : Sea View Cottages – Beach Resort Goa. India. Duration : Mar. 2004 – Mar 2006.

Position held : Front Desk Supervisor.

Organization: :BPO Industry – Plexus Netcon.

Duration : Jan 2010 - Jan 2012

Position held :Customer Support Executive

Organization: :UIC Inbound/Outbound PROCESS

UIC. Duration :Apr.2012- 2014.

Position held :Team Leader/Floor Supervisor

Organization : Amwaj Services.

Duration : Apr 2014 -2016

Position Held : Admin/Receptionist

Organization : Amwaj Services.

Duration : Oct 2016 -Present

Position held : Front Desk Supervisor


Sea View Cottages – Beach Resort Goa. India.

Supervise and oversee all the duties performed by the employees at the front desk.

Make sure all the employees complete the essential tasks before leaving.

Discipline, counsel and coach employees if necessary, using proper technique and documentation.

Responsible for daily monitoring and proper training of all service levels provided by the employees to fellow employees and guests.

Assist with any problem in scheduled shifts or night audit shifts.

Maintain and monitor proper front office operational supplies.

Through knowledge of PC. Software

Maintain hygiene and organization of front desk, back office and front desk closet.

Accountable for reviewing accounts and charges with guests while checking out.

Phenomenal ability to maintain proper mental attitude and physical stamina with owners, employees, managements and outside contacts while meeting deadlines and working under pressure.

BPO-Industry Plexus Netcon, Nashik, India.

Inbound/Outbound PROCESS UIC.

Dialing Inbound and Outbound calls.

Answering calls politely and professionally to provide information about the product and services.

Attaining daily, weekly and monthly targets specified by the process.

To provide information about the product and services to the customer.

Processing or taking orders on calls, filling forms and applications.

Maintain quality on the call and proper Average Handled Time(AHT).

Always choosing the best solution for the problem, rectifying technical issues and following up on the same to ensure proper solution.

To lead a team of 10 Members.

Training, Monitoring and motivating new, existing and returning team members.

Supervising and barging agents attending incoming calls.

Ensure agents attend visitors on the site and complete back office duties.

Letting the customers know the cause of the problem and resolving the same with adequate information and help.

Escalating unresolved customers request, pass on grievances to the higher department for further investigation or clarification.

Check and ensure that all Customer Care Executives are well informed and have up-to-date information to maintain best customer service.

Admin/Receptionist – Doha, Qatar.

Managed Executive calendars, scheduled meetings and made travel arrangements.

Screened incoming calls, emails and prioritized messages.

Screened visitors and Coordinated with Vendors.

Called clients to request information and schedule meetings.

Updated employee’s administrative records.

Buying office stationaries, sending out memos and reminders to administrative team.

Answering email, phone and postal queries.

Responsible for supporting other clerical staffs, maintaining a well-organized administration that works effectively.

Provided general administrative and clerical support through mail, fax, scan and copied the same to the management.

Maintained electronic and hard copy filing system.

Performed data entry and scaned documents.

Assisted in resolving any administrative problems.

Prepared and modified documents

Maintained office supplies for the department.

Received,directed and relayed telephone messages.

Maintained general filling system and file all correspondence.

Responded to public inquiries.

Re-directed calls as appropriate and take adequate messages when required.

Directed customers and visitors to company location and concerned staff personals.

Front Desk Supervisor – Doha, Qatar/QP Clubs.

Contacting Housekeeping and Maintenance departments when any issue reported.

Answering queries regarding club services and its fecilities.

Implementing Standard operating procedures and ensuring constant delivery of services.

Performing basic bookkeeping,cashiering,filing and clerical duties.

Greet guests and check for proper membership identification.

Assist Management in supervising all employees while they are on shift.

Maintain knowledge of all merchandise and services available for sale at the clubs.

Effectively and efficiently handle member situations, concerns and feedback.

Verify membership paperwork and sales reports promptly and compliant with club guidelines.

Be ready for may be assigned duties as required. Declaration: I hereby declare that the above written particulars are true to the best of my knowledge and belief.

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