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Customer Service Manager

Detroit, MI
October 28, 2018

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Renee Rashid

*** **. ***** ******

Grosse Pointe, Michigan 48230

Telephone: 586-***-****



GoGo Worldwide Vacations

Travel Consultant Groups

Current from start date January 2015

Developing group leisure sales working with Travel Agents.

Contracting Destination Weddings and Corporate Incentive Groups

At Luxury Resorts in Mexico and Caribbean.

Travel Service Experience:

Business Development Manger for Royal Jordanian Airlines Mid-Atlantic

12 years in Retail Travel Consultant specializing in Middle East and Europe.


University of Detroit Mercy Liberal Arts Program

Foreign Languages

Arabic and French


Advance Work for Heads of States-Washington, D.C.

Part of a Start-Up Theme Restaurant Chain Venture

Financial ServiceProfile

Marketing professional with fifteen-years of experience in Financial Services, Full Service Brokerage, Discount Brokerage and Retail Banking in Managing Individuals Portfolios from Investments to Mortgages.

Financial Service Experience

JP MORGAN CHASE Grosse Pointe, Michigan

Licensed Relationship Banker 09/2003-03/2004

Achieved significant cost savings by driving all financing, investor relations, treasury and acquisition efforts. Identifying appropriate products/services in a proactive environment to meet individual and branch goals. Responsible for consumer loans, referring mortgages, branch products such as checking, savings accounts and customer service.

Demonstrated sales experience in a proactive environment, ability to multi task and exceptional communication skills in order to discuss financial matters and extend recommendations on best products for customers needs.


BANK OF AMERICA St Clair Shores, Michigan

Assistant Branch Manager 02/2001-09/2003

Managed and operated branch which included the responsibilities to develop new business in mortgages, consumer loans and investment products such as annuities. Restructured internal processes, which resulted in optimism and motivation by coaching and directing a staff of six specialists in a service oriented environment. Focusing on building client relationships and providing all the information, data and advice best suited for the customer.


Financial Consultant 06/1999-3/2000

Responsible to generate new business and service existing clients for their entire investment portfolios. Selling of all Investment Products Mutual Funds and Equities, United Investment Trust and Municipal Bonds. Continually monitored client base and updated records daily. Revised process for an under performing customer service format including phones calls and walk in business. Led the implementation team in the introduction of a procedure for generating new business, which was accomplished ahead of schedule and under budget.

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