DELORES A. MCWHA

Nashua Area

603-***-**** ~ ac7i5w@r.postjobfree.com

Summary

Enthusiastic, High Energy Office Manager, Administrative Assistant, Secretary and Receptionist. Keenly developed interpersonal skills. Strong business and technical skills. Clear and consistent communications. Many years of demonstrable success, responsibility, and increased span of control and trust. Deep Real Estate industry knowledge and experience.

Highlights

~ Exceptional communications – senior leadership, customers, and peers

~ Multitasks seamlessly in busy, complex telephone-centered environments

~ Maintains and supports clear processes and procedures

~ Promotes organization across tasks and roles

~ Detail oriented where detail counts

~ Meticulous in preparing and maintaining documentation

Professional Experience

Keller Williams Realty, Nashua, NH 2008-2018

Keller William is the largest Real Estate Company in the United States and #1 in customer satisfaction. The Nashua Keller Williams office consistently ranks among the leading Real Estate firms in New Hampshire.

Administrative Assistant (Front Desk)

An exceptional track record across a large array of roles and activities. The Organizational and Front Desk Face of a growing and successful office.

-Critical Listings Support

oBook venues for meetings and the State of the Company yearly event

oAssemble recruiting packets

oNew agent office orientation

oMonitor MLS subscriptions and fees

oMailbox set-up, mail distribution

oMaintain company intranet, including posting open houses, new listings, and events

-Advanced telephone support

oCall screening and handling for several hundred agents

oTechnical support, including off-site support

oAgent setup, instruction, and administration

Better Homes & Gardens, The Masiello Group, Nashua, NH 2002-2008

The Masiello Group is an established, well-known and regarded regional Real Estate Firm with deep roots in Southern New Hampshire.

Closing Coordinator

Sensitive handling of one of the most critical activities in the industry.

-Comprehensive Closings Support

oPrepared correspondence for all parties for pending transactions

oTracked contingencies

oHandled additional deposits as outlined in the Purchase and Sales Agreement

oCalendered appointments and notifications

oCoordinate all releases per purchase and sale

oCoordinated closing arrangement with lender, appraisers and title companies and handled paperwork for same

oPrepared statements for title companies per the settlement statement (HUD)

oReceived condo insurance company and management company documentation (e.g., insurance binder, estoppel) for the HUD

oOrdered final water and sewer bills and communicated with clients

oTracked inspection activity and obtained receipts in reference to inspection

oEnsured timely delivery of lender documents to title companies

oCoordinate pre-closing walk thrus, closing times and places, and notifications

oScheduled back-to-back closings to ensure smooth transactions

Carlson GMAC Real Estate 1994-2002

Administrative Assistant

-Critical systems and activities support

oIncreasing agents productivity 40% by formulating listings and buying packets and setting up showings allowing the agents to make better use of their time.

oIncreased agent exposure by 20% with making of property flyers and advertising.

oMaintained company inventory on MLS

oAdministrative and inside sales support for agents, processing all incoming calls

oAdministered voice-mail system

oManaged office equipment and supplies, ordering and monitored metered postage.

Secretary / Receptionist

-Office-wide support

oDrafted correspondence

oAssisted with CMAs

oAgent technical support

oAssisted with inter-agency calls, title company and home-owner communications, utilities communications, etc.

References available upon request.

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