DELORES A. MCWHA
603-***-**** ~ email@example.com
Enthusiastic, High Energy Office Manager, Administrative Assistant, Secretary and Receptionist. Keenly developed interpersonal skills. Strong business and technical skills. Clear and consistent communications. Many years of demonstrable success, responsibility, and increased span of control and trust. Deep Real Estate industry knowledge and experience.
~ Exceptional communications – senior leadership, customers, and peers
~ Multitasks seamlessly in busy, complex telephone-centered environments
~ Maintains and supports clear processes and procedures
~ Promotes organization across tasks and roles
~ Detail oriented where detail counts
~ Meticulous in preparing and maintaining documentation
Keller Williams Realty, Nashua, NH 2008-2018
Keller William is the largest Real Estate Company in the United States and #1 in customer satisfaction. The Nashua Keller Williams office consistently ranks among the leading Real Estate firms in New Hampshire.
Administrative Assistant (Front Desk)
An exceptional track record across a large array of roles and activities. The Organizational and Front Desk Face of a growing and successful office.
-Critical Listings Support
oBook venues for meetings and the State of the Company yearly event
oAssemble recruiting packets
oNew agent office orientation
oMonitor MLS subscriptions and fees
oMailbox set-up, mail distribution
oMaintain company intranet, including posting open houses, new listings, and events
-Advanced telephone support
oCall screening and handling for several hundred agents
oTechnical support, including off-site support
oAgent setup, instruction, and administration
Better Homes & Gardens, The Masiello Group, Nashua, NH 2002-2008
The Masiello Group is an established, well-known and regarded regional Real Estate Firm with deep roots in Southern New Hampshire.
Sensitive handling of one of the most critical activities in the industry.
-Comprehensive Closings Support
oPrepared correspondence for all parties for pending transactions
oHandled additional deposits as outlined in the Purchase and Sales Agreement
oCalendered appointments and notifications
oCoordinate all releases per purchase and sale
oCoordinated closing arrangement with lender, appraisers and title companies and handled paperwork for same
oPrepared statements for title companies per the settlement statement (HUD)
oReceived condo insurance company and management company documentation (e.g., insurance binder, estoppel) for the HUD
oOrdered final water and sewer bills and communicated with clients
oTracked inspection activity and obtained receipts in reference to inspection
oEnsured timely delivery of lender documents to title companies
oCoordinate pre-closing walk thrus, closing times and places, and notifications
oScheduled back-to-back closings to ensure smooth transactions
Carlson GMAC Real Estate 1994-2002
-Critical systems and activities support
oIncreasing agents productivity 40% by formulating listings and buying packets and setting up showings allowing the agents to make better use of their time.
oIncreased agent exposure by 20% with making of property flyers and advertising.
oMaintained company inventory on MLS
oAdministrative and inside sales support for agents, processing all incoming calls
oAdministered voice-mail system
oManaged office equipment and supplies, ordering and monitored metered postage.
Secretary / Receptionist
oAssisted with CMAs
oAgent technical support
oAssisted with inter-agency calls, title company and home-owner communications, utilities communications, etc.
References available upon request.